Lightroom crashes when trying to import.

Boynielaad

Boynielaad

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Name
Andy
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This happened before the recent upgrade to 4.4 but still happens.

More often than not, when I try to import I get a message saying 'Adobe Lightroom 64-bit has encountered a problem and has stopped working.'

It then shuts down.

Has anyone else experienced this and do you have a solution.

Adobe's forums show similar threads but they're all quite old and don't solve this problem.

Thanks in advance

Andy
 
You might try a fresh installation. I had a similar problem after a LR update a while back and I uninstalled and did a fresh instal and it sorted it out. Be sure to back up your catalogue BEFORE doing this.
 
THIS SHOULD FIX IT!!!!!! :)

This situation (=bug) occurs when you choose to create a new catalog and then specify the name of an existing file (i.e. xxx.jpg) instead of entering a folder name for the new catalog.

Easiest way for you to solve the problem is to rename the LR preferences file:
On your Windows Vista system, while LR is closed, click on the start button and - under "Search Programs and Files", enter the following:
%appdata%\Adobe\Lightroom
Then press Enter
Within the "Lightroom" folder, you see a folder called "Preferences", in which you find a file called "Lightroom 3 Preferences.agprefs"
Rename the file "Lightroom 3 Preferences.agprefs" to "Lightroom 3 Preferences.agprefs.old"
Start Lightroom, a new preferences file will be built.
Choose the catalog you used last to be opened
 
parisd said:
THIS SHOULD FIX IT!!!!!! :)

This situation (=bug) occurs when you choose to create a new catalog and then specify the name of an existing file (i.e. xxx.jpg) instead of entering a folder name for the new catalog.

Easiest way for you to solve the problem is to rename the LR preferences file:
On your Windows Vista system, while LR is closed, click on the start button and - under "Search Programs and Files", enter the following:
%appdata%\Adobe\Lightroom
Then press Enter
Within the "Lightroom" folder, you see a folder called "Preferences", in which you find a file called "Lightroom 3 Preferences.agprefs"
Rename the file "Lightroom 3 Preferences.agprefs" to "Lightroom 3 Preferences.agprefs.old"
Start Lightroom, a new preferences file will be built.
Choose the catalog you used last to be opened
Click to expand...

Thanks David, that was similar to the youtube video but meant I could carry it out.

Unfortunately, that hasn't solved it either.

I may have to try a re-install or ask Adobe to try and figure it out.

Thanks for helping everyone.

Andy
 
Finally found out what the problem is.

I have a habit of keeping my mobile phone plugged into an USB port to charge.

This is the issue. Unplug the device and, hey presto, no more crashing.

How crap!:razz:
 
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