Lencarta not arrived

Paintedhead123

Paintedhead123

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Jason
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Hi all, has anyone on here bought from Lencarta.. I am very unhappy I was told after 2 very bad phone calls by someone who was constantly breaking up and clearly driving, and there phone going dead and then not even bothering to call back, that if I bought my set before 3pm I would get my lights the next day and would be sent a tracking number and a email to say they were on the way. I have lost £120 in pay today waiting for my lighting set that never arrived. I have not been given any tracking number and still haven't had a email. I really thought I would be looked after by this company as this is what there site suggest's. I really dont know what to do now whether to wait in tomorrow or what, I really regret using them now, I have had better service from the average seller on ebay:thumbsdown:


Jason
 
Also I email there customer support at dinner time and no reply from them either. I just wondered if anyone had any advice...
 
I've never had any problems with them, my 4 orders over the last few months have been delivered in a timely manner (not next day though).
 
Paintedhead123 said:
I have lost £120 in pay today waiting for my lighting set that never arrived.
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Never had to do anything with Lencartra, so this might not apply.

The lesson I have learnt is, if you need something immediately don't try to save money by going the cheaper route. Order from big shops that deliver professional quality service. :)
 
Hi Jason,

The calls are diverted from me, and as I recall, I explained I was driving back from London, (if you called on Tuesday) or possibly to or from another assignment if you called yesterday.
Garry's email access is a little intermittent at the moment due to being in China.

Please Dm me your order number and details
 
Yes, I'm away in China, the timezone is 8 hours ahead of zulu time. While I'm away, Michael is answering the Lencarta customer services phone. Orders are being sent out normally, and I am continuing to answer emails, although because of the time zone differences there can be as short delay. I've just woken up to an email from Michael about it, and am doing my best to find out what the problem is.

Monday was a difficult day for communications because I left at 9 a.m. and arrived here at 12 noon next day, local time. But, checking back, I see that all orders that arrived by 3 p.m. British time did in fact get sent out on time, so I really don't know what the problem is here. I can't check on the O.P's order because forum names don't help, I need a real name. And Michael can't help because I gave him the wrong login details to the tracking service, which is entirely my fault - I will try to sort that out within the next couple of hours.

There really is no need for anyone to take a day off of work and lose pay. All that they need to do is to get the delivery sent to their work address, or to a neighbour or friend.

Wherever the fault lies with this order, I'm sorry it happened and both Michael and I are doing our best to put it right.
 
tiler65 said:
READ POST #4 FROM THIS THREAD................
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Sorry Tom which post? :lol:

Lencarta have generally been good for me, but sometimes are at the mercy of stock levels which may be what has happened to you? Give them a chance to rectify?
 
You have one broken phone call with someone, your lights don't show up within 24 hours, so you post on a public forum?? :shrug:
 
Hi sorry for the late reply I have had to work long hours this afternoon since having off yesterday and this morning. I am self employed so I dont really have another adress to have my mail delivered. To be fair I didn't meen anthing toward Lencarta but the past couple of days have cost me £200 in lost pay, although the lights turned up today with no emails of dispatch. I am more bothered about the time and money its cost me, I did try to email Lencarta customer support with no reply, so as to the last comment what am I supposed to do.

I will also say I have no problem with the Lencarta lighting set they are excellent and they arrived well packed, I would also use them again and also would recommend them. I just wish the email could have been a little better, I respect that one of the tech team was away and it couldn't be helped.

Jason
 
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Paintedhead123 said:
Hi sorry for the late reply I have had to work long hours this afternoon since having off yesterday and this morning. I am self employed so I dont really have another adress to have my mail delivered. To be fair I didn't meen anthing toward Lencarta but the past couple of days have cost me £200 in lost pay, although the lights turned up today with no emails of dispatch. I am more bothered about the time and money its cost me, I did try to email Lencarta customer support with no reply, so as to the last comment what am I supposed to do.

I will also say I have no problem with the Lencarta lighting set they are excellent and they arrived well packed, I would also use them again and also would recommend them. I just wish the email could have been a little better, I respect that one of the tech team was away and it couldn't be helped.

Jason
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As good as it is I feel Lencarta have put all there eggs (sorry to compare you Garry to eggs) into one basket, it is both good and bad, its good you get consistent help and support & advise but bad if the Eggs go walkies :).
 
What I think you should all remember is that Garry is the exception to the rule and when in the UK is usually looking at this site and e-mails several times a day. This is not like other companies that you e-mail and expect and answer SOMETIME.

So, if an e-mail is not answered in almost immediately, some people start complaining.

This Lencarta company is the only one I know that will jump through hoops to get the delivery made and see that the customer is always happy and due to Garry Edwards going far more than the extra mile to be as helpful as possible.

Give the guy a break if he is away on business trying to get more information on new equipment to help the public. Also a phone call may have solved the problem?
 
alexam said:
What I think you should all remember is that Garry is the exception to the rule and when in the UK is usually looking at this site and e-mails several times a day. This is not like other companies that you e-mail and expect and answer SOMETIME.

So, if an e-mail is not answered in almost immediately, some people start complaining.

This Lencarta company is the only one I know that will jump through hoops to get the delivery made and see that the customer is always happy and due to Garry Edwards going far more than the extra mile to be as helpful as possible.

Give the guy a break if he is away on business trying to get more information on new equipment to help the public. Also a phone call may have solved the problem?
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Garry also said that somebody else would be dealing with 'stuff'.....

Lencarta are not the only company that supply goods in a good and efficient fashion. Too many to mention!!!

Garry is not an exception to the rule...because there isn't one!!! (one example if you want to be pedantic ..... Tradecanvasprint are equally good at customer service ON THIS FORUM)

No one is having a go at Garry, they are complaining about Lencarta and the lack of customer feedback this week. Even Mr Sewell said he was trying to rectify the damage (if that is the correct term) with the customer and that has to be good even if a little corrugated.
 
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It's a shame that this post came on the forum due to a parcel arriving a day late.

I don't think it would of made any difference if Garry was here or not, Garry doesn't pick the orders and send them out.
 
I didn't mean to knock Lecarta here.... If this thread is going to cause futer problems can it be removed...

Jason
 
I think if you got bad service from Lencarta (or its contracted delivery company) then you have every right to complain if you have waited in because you were told the item would be delivered on a certain day and you have lost money on it. If Lencarta have been using an unreliable delivery company (that would be subject to other people having issues with it as well as yourself) then they should be glad you are bringing it to their attention so that they can rectify any issues that needs rectifying if they are serious about customer service. People seem to love bigging up Lencarta on this forum, the product obviously seems to be good quality, nothing wrong with that. But if someone has lost time and money and promises have not been fulfilled by Lencarta (email with tracking info etc) then why shouldnt that information be posted on a public forum? Surely a balanced set of opinions about service and expectations is what people want?

Here is a link with some information about claiming compensation for loss of earnings on failed delivery dates. It might be useful, it might not, but I dont think you should be made to feel guilty just because you spoke openly about poor service which you received and actually had to pay for!
http://www.moneysavingexpert.com/shopping/delivery-rights#claim
 
Spot on Scott, that was my complaint that I had lost time and money. Some members are blaming the courier and looking at me like I'm to blame, but as stated I didn't get an email/tracking number for dispatch and it ended up costing me £200. So please anyone looking at me! like I am in the wrong how would you feel chucking £200 away??? on top of the £400 I paid for the lights . I had no idea how much Lencarta and this site were connected ie the tech team as I was new to the site or I would have contacted them through here.

On the upside of buying my lights from Lencarta I dont think I could of bought a better set for the money they are great.... There was mix up with delivery which I suppose happens were ever you buy from at some point, but I cant be blaimed for being P@ off as I would have been with any buisness.

End result to this is the lights did arrive, well packed and they are great...Would I use lencarta again ""yes""


Cheers

Jason
 
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