Laptop problem.

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courtany

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Keith
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I've just been on holiday and used the cottage owners network now my laptop seems to have a virus/trojan/worm of some sort. The cursor just wanders all over the screen and opens up all sorts of things such as the calculator, document libraries and cascades windows. There's no controlling what the cursor does it just seems to go where it likes. I've run AVG but it finds nothing wrong and I've also tried Spy-bot 2.2 but that finds nothing wrong. Any ideas what to try next, is there a program I can buy/download to get rid of the problem.
Cheers Keith
 
You may be right because I tried it with my Wacom tablet and it seems to work but not all the time, it still has a mind of it's own. What's borked?
 
Update the drivers for the touchpad (probably called human interface or something)
 
I don't think there's anything wrong with the touch pad because if I start the puter in "directory services restore mode" or "debugging mode" it works perfectly well as I'm using it now.
 
Could be a driver problem if it works in safe mode. Did you update anything recently?
 
Yes come to think of it I did click on a "check for updated drivers" site recently but I don't remember updating anything.
 
Reputable "check for driver updates" site?!

I'd put most of those websites alongside the "check your computer for problems" sites...
 
Thanks for all the help. I'll certainly give the malware site a go tomorrow.
Cheers Keith
 
Amp34 said:
Could be a driver problem if it works in safe mode. Did you update anything recently?
Click to expand...
This then.

More often than not when a touchpad starts wander its ready for the bin, but you might be lucky.

Do you have a nubbin mouse between the keys too? Those are prone to wandering failure. If your software allows try disabling that too.
 
No I haven't got a nubbin mouse. I've only had the laptop about eighteen months it's a Toshiba Satellite L775 which has worked great up till last week. It just seems really weird seeing the cursor moving around the screen without the pad being touched. As you've probably gathered I'm not very techy with these things so I might have to take it somewhere to be fixed. Thanks again for all your efforts.
Cheers Keith
 
It would be worth doing a system restore.
Do you know how to?
 
Yes I've tried that but it will only let me go back a couple of days and that's not far enough. I think it needs to go back to the start of last week because it was fine until we went on holiday.
 
Try AVG TuneUp- it's free for one day- and then uninstall it (to avoid popups asking you to buy it).
It should fix most problems.
 
Tried AVG Tune up which found a shed load rubbish and I thought the problem was solved but then it went boobs up and went gone wrong again. If I turn the machine off for a few minutes then put it back on it will be ok for a time then packs up again. I'm using it at the moment but not expecting it to last much longer before it goes off. I think it's time to take it in for a sorting session.
Cheer Keith
 
Hmm. I think the technical term is 'Fxxxed'.

Ah well, worth a try.
 
Run Malwarebytes and it may also be an idea to uninstall the Synapics software temporarily (Assuming the touchpad is a Synaptics version). If an update of the software had occurred it could have re-enabled the touch-zone for auto-scrolling and all that malarkey, I had a problem where the touchpad was doing some random things and going into the software and disabling a lot of the gestures seemed to resolve.

Although my gut feeling is malware or a fubar'd touchpad.
 
hi have a look at the stinger i have used this a few times when other virus/trojan fail to pick up the culpriit
 
Thanks for all your suggestions chaps but I took it to a local repair shop this morning and hopefully will have it back in a couple or days.
Cheers Keith
 
Just for future reference if you ever get a virus disable its networking and leave it off.
From my experience virus infections are harder then the software will have you believe to remove. Malewarebytes is a must to keep on a usb stick. Also hitmanpro is good for the nasties that try and stop you killing things.
No need to spend £££ on fancy virus checker progs. I use ms security essentials with win firewall. Never been hit and you don't need to see where I trawl
 
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