jessops warrenty

bledyn125

bledyn125

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bleddyn
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im thinking about buying a camerra off ebay the seller says it was purchased from jessops 10th of december 2012 and that he hasnt filled the warrenty out yet. if i buy the camera am i going to be able to use the warrenty if anything happens with the cameraor are they not tansferable

cheers

bleddyn
 
All you'll want is the receipt from the seller - proof of purchase is required before any warranty work will be done and paid for by the manufacturer.
If it's an extended warranty, then again, doesn't matter when you register - at the time of any claim being made, you'll need the receipt to show it's within the warranty timeframe.
Long gone are the days when you simply had to nominate a date you bought the product and registered it with the manufacturer, thereby possibly getting an extended period of coverage.

So forget about what he hasn't done, just make sure a condition of sale is the receipt, and he can use a marker to delete the last 4 card numbers and his name/address.
As long as it has the store details & date of purchase, the rest of the printout is of no interest to the manufacturer or their contracted repairer.
 
thanks pj the seller has the recipt for the camera and lenses so thats not a problem i just need to arrange a veiwing now

cheers

bleddyn
 
Tread a little warily even if you get the original receipt. IF (and it's a big if) the camera fails and Jessops decide to give you a refund it will have to go back onto the credit/debit card that was used for the original purchase ... and you won't have that.

If you're going to see the gear then discuss this with the seller and come up with a written document you can both sign that says what will happen in this case.

Better to be safe than sorry :D
 
Steve's made an interesting point, one which the Sale of Goods Act permits as an option in the first 6 months, but on the basis of what's being discussed, I imagine you'd be more likely to request a repair or replacement, for an item deemed as being of unmerchantable quality.
 
Bristolian said:
Tread a little warily even if you get the original receipt. IF (and it's a big if) the camera fails and Jessops decide to give you a refund it will have to go back onto the credit/debit card that was used for the original purchase ... and you won't have that.

If you're going to see the gear then discuss this with the seller and come up with a written document you can both sign that says what will happen in this case.

Better to be safe than sorry :D
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You can also opt for Jessops vouchers but they will be in the name of the original purchaser. This doesn't seem to be an issue with most branches as they obviously want a sale and arn't too fussed who's name is on the vouchers.
 
PJ S said:
Steve's made an interesting point, one which the Sale of Goods Act permits as an option in the first 6 months, but on the basis of what's being discussed, I imagine you'd be more likely to request a repair or replacement, for an item deemed as being of unmerchantable quality.
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Off the top of my head, the Sales Of Goods Act relates to the sale and the parties thereto - so the OP would have no recourse to Jessops in respect of it. Rights under the Sales of Goods Act do apply to second-hand items but if you're buying from an individual, 'fit-for-purpose' relates to description only and not quality.

I understand that Jessops extended warranties are provided by a 3rd party company and are transferable (I bought a second-hand body via ebay complete with transferred warranty - the seller contacted the company who then sent me the paperwork) - but in this case, it seems that there is no warranty yet - is the OP talking about the manufacturer's warranty? I would think that a manufacturer would require the original warranty card together with proof of purchase from the original retailer. Wouldn't know if a manufacturer would refuse to honour their warranty if the original purchaser had sold the item on - might be worth asking the manufacturer directly.

If it's an extended warranty/protection/cover plan, couldn't you go directly to an insurance company for something similar?
 
A manufacturer warrants the goods they sell as being of merchantable quality and to perform as intended.
The warranty rests with the item not the original purchaser.
Jessop's are unlikely to get high & mighty, esp if the current owner claimed it was purchased by another person as a gift.
If they did get stroppy, then you'd seek recourse from the manufacturer, but the sale contract is with the supplier - we've become used to dealing 'direct' as a matter of expediency, hence why they ask for receipts to show where it was purchased and when to confirm warranty status.
 
With the recent news concerning Jessops, it's probably a good thing that the warranty is contracted out! Even then, claims could be interesting...
 
I'd have thought any problems within the warranty period that the manufacturer (eg. Canon/Nikon/Tamron etc) would fix the problem as long as you had the receipt. I don't think it would matter that Jessops is no more.

Their extended warranties are contracted out to Domestic & General anyway so I'd also expect those to be honoured (correct me if I am wrong).

It does make me a little sad though that Jessops have gone into administration. Bad times.
 
Mind you, Jessops went out of the way to find things wrong that aren't covered by the warranty in order to get out of paying. Goodbye if you can call it that,it hasn't been pleasant.
 
Lez325 said:
http://www.talkphotography.co.uk/forums/showthread.php?t=458623

I think the warranty will be of little use - very soon
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Only in as much as going to a Jessop's store to ask them to organise the repair.
The warranty isn't with Jessop's - they only sold it, like a broker does with insurance policies - but Domestic & General or whomever is providing the cover.

The reality is that you'd deal with the manufacturer's contracted repairers directly, if not their own in-house team - so nothing's effectively changed regarding having a working camera/lens again.
 
PwC added that at present Jessops would not honour customer vouchers or accept returned goods.
 
That's why we use credit cards people, this isn't a problem if you pay with one.
 
its on the bbc news that jessops have gone bust......
 
Studi0488 said:
That's why we use credit cards people, this isn't a problem if you pay with one.
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How would that help in this situation? Private sale, possible lack of warranty - do you want to try doing a chargeback in a years time to the seller if the camera breaks or chargeback Jessops? The buyer won't own the original card used to purchase which would also throw up all sorts of problems.
 
problem is Jessops have gone into administration today so may not be around to honour any warranty in the future

Stan
 
stanm said:
problem is Jessops have gone into administration today so may not be around to honour any warranty in the future
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Stan, Jessop's being around or not is immaterial to the status of the warranty.
They only acted as a broker for D&G, so if anyone has an extended warranty, and needs to call upon it, they only have to get in touch with D&G to organise authorisation for repair.
It's no different to an insurance broker closing up shop, your policy is with whomever the insurance provider is - it doesn't cease to exist because the 3rd party has croaked it.
 
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