Jessops insurance

No I think its ok as its supplied by a third party
That's from what I can gather anyway from my googling etc
I have a lens with two more years cover so I hope its ok

Mind you, I have a dishwasher and washing machine from Comet with Insurance too:(


EDIT - taken from Jessops "current" website :-
Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.
 
Last edited:
Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.
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Administrators
 
A timely post and answers, as
I was just thinking about this :thumbs:
 
The statement regarding Jessops from the administrators is Here,

and here is an extract re Gift Vouchers, Deposits, Manufacturer's Warranties and the Jessops Care Plan:

Customer Notice

The Jessop Group Limited (in Administration)

Edward Williams, Robert Jonathan Hunt and Matthew David Hammond of PwC were appointed as joint administrators of The Jessop Group Limited on 9 January 2013.

With effect from 11 January 2013, Jessops online and retail stores have ceased trading.


PHOTO ORDER INFORMATION

Certain information for customers is set out below. Other information can be obtained from the PwC website (http://www.pwc.co.uk/jessops) or the helpline below.


The notice below sets out important information for customers.

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.


Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

HTH.
 
david357 said:
Gift vouchers – Gift cards and vouchers are unable to be honoured,

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase.
HTH.
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That's not nice :(

Thanks for the heads up. :thumbs:
 
I was wondering if anyone had any paper work regarding their insurance from Jessops, as I only have my receipt - bit worried I won't be able to use my insurance if needed!
 
Since you missed the relevant part of David's reply above, here it is.

david357 said:
Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.
Click to expand...
 
A sorry tale of woe here. I bought a fairly expensive Canon camera from Jessops in Southampton back in August for my 17 year old daughter who is studying photography at college. As well as the camera and accessories, I took out the Jessops Care Plan 2 year extended warranty which the store assistant explained covered me for accidental damage, loss or breakage. Clearly a good idea with a sixth-former, I thought. £62 for 2 years wasn't too bad, I thought, for fully comp including accidental damage.

So, after the news that Jessops had gone into administration, I called the Domestic and General helpline on the administrators web-site to find out the status of my insurance.

Only....they have no records whatsoever of my policy. Jessops, it seems, never passed on the details to the insurers although they DID pocket my £62!!

I faxed them a copy of the receipt, which clearly shows the JCP under their description of JCP 1+2 Dig. Camera to 400.00.

I then spoke to the administrators who had several other calls last week asking the same question. I had assumed that the receipt showing the JCP was enough, and that all dealings under the package would be handled in store by Jessops, but it appears I should have been sent a set of policy documents from D&G within a few days when the policy was taken out. I wasn't.

So.....premium paid for 2 years. Policy never activated. Jessops £62 the richer for nothing.

Seems the only restitution is through my credit card company, who are now investigating the matter and have suspended the transaction.

In theory, they will give me my £62 back....eventually.....and any interest I have incurred on the payment. But that's not the point. I expected a warranty and an insurance policy which never materialised first not last....which seems to imply that back in August, Jessops were in financial trouble.

I guess perhaps they thought the manufacturers warranty alone would cover the first year of repairs. But what if the camera had been lost or stolen? Who knows...
 
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