Jessop are a bunch of Muppets

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PapaLazarou

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Jesops are stupid idiots, it's no wonder they are closing shops down.
Here is why.

Today i decided to go and by a Canon 17-40 F4 L lens costing £494.99 at Jesops. Now i would normally buy my gear from Warehouse Express, there it would have cost me £475 plus £5 postage.

But i wanted the lens today so i could go out on a trip with it. So off i go to Jesops, and in the shop the lens is £549.99p. So i say to the man serving, the lens is listed at £494.99 on the website but your selling it at £549.99p how come.

He says that's an internet price only, if you want it at that price you can order it on line and then come in and pick it up here with the voucher you print out. Well, i say what's the point of that i want the lens now,why should i go home print out a voucher, just for you then to give me the lens at the price your site says it is.

He tells me he cant do anything about it if i want it at £494.99 then i have to get the voucher printed. So i say cant you print me the voucher now and then i can take the lens. He says i cant do that, you have to do it your self, so i say stick it then i am of to call Warehouse Express.

What a bunch of Muppets.
 
Its the problem you have with most high street chains, they pay poor wages and offer very little training. They give no responsibility to their staff and therefore the staff cannot think for themselves and because their wages are poor staff don't give a damn if you go somewhere else for your goods.
 
It does sound stupid, and ive often thought that myself, but, rules are rules and the shop assistant was only doing what he was told. Personally i would have gone to the nearest internet facility and done it.
It's not just Jessops that do this, if you look through the smallprint in all the adverts there is some kind of catch.
But like weve already established, it does seem a bit wacky.
Dean:)
 
Bad business :(.
 
Madness.

You'd have thought they'd take £494 over nothing!!!!

Just call yourself Kermit with all those lot around you!!!

Anth
 
I saw the internet price for my ef90-300 and and i did that pick up in store thing, but i could get the thing to load so i just rang and said ok can i get it for the internet price and pick it up, they were like yeah, then i got in the shop and he was like yes we can price match our own prices ... but i managed to get the lens for the price on the website
 
He wouldnt have just been able to knock the price down without the code from the voucher from the net (I guess), and if policy says they cant print the voucher off for the customer (I am guessing you have to enter info when ordering online, and probably have to pay that - so is understandable they dont want staff diverted to get someone money off a product). Not saying it is the way it should be done, but I can completely see the reasoning behind it.

And to be honest looking at the website all the info is there :(

jessopsdf9.jpg


Not meening this post to sound like I am having a go at you, but I can see Jessops side of the argument.


on the flip side the staff at out local PC World are quite happy to print out a "collect at store" page if you ask them nicely, but then you dont need to fill in any info to order it, just click a button, whereas jessops system requires card details to place the order :( (again to stop time wasting I guess)
 
I would have just said "Can I just use your PC for a second" :D
 
A shop / retailer is only as good as the person you are dealing with. In this instance I will name (hope this is ok) a very good branch of Jessops and that is the one in Guildford in Surrey. Although I didn;t buy my body from them they have been extremly helpful when it has come to offering advice and letting me try lens'es.

However the one that I did buy the body from have been useless they aren't interested in selling anything to me but Tamrom lenses.

So in this instance I think its a little unfair to categorise them all as muppetts. You obviosuly don't have a very good shop or the person you delt with wasn't the shorpest tool.
 
I could have gone home and printed the voucher i only live 10 mins away, but it's the point of it.

What is the point of ordering it on the net and then going down the road and picking it up. Why cant i just walk in the shop and buy it for the same price?.

Jessops are a good deal more expensive then most places now, so why all this messing around. I want the thing so sell it me, don't mess me around making me print bits of paper, just so they can sell me the same thing a bit cheaper.


jessops.jpg
 
Or just plan ahead and order lenses from Kerso?
 
I didnt see the small print, and as for order processing are you telling me it cost £55 more for it to be done in store.

What a load of bull, it's the same lens in the shop when i walk in through the door as it is when i order on the net.

It's not as if it's a shop where you can only order on line, and have it delivered. That lens will now sit in the display cabinet and not get sold for month or even never be sold. MUPPETS MUPPETS MUPPETS.
 
shoulda bought a copy of practical photography or one with a jessops advert in, as they will match any price advertised in the same magazine, including warehouse express, park cameras etc etc...
 
Tbh, I have been to about 4 different Jessops in the last couple of months, yet whilst we all know they are expensive, I have never been anywhere with such good, friendly and welcoming customer service!

If they dont have what I want, they always offer advice and point me in the right direction, even if it's to another photography store or even a different website!

Just goes to show its not Jessops that are all in all Muppets, but just the odd muppets that work there :lol:
 
My point is a retailer that is struggling sells it's goods for twice the price as most places in some instances.

And it has stupid policy's that don't do them any favours at all, it's no wonder they wont be around for much longer.

They could have been £495.99p better of today but they chose the MUPPET option.

Now Warehouse will get my cash and i will have saved myself a few £££ over the Jessops purchase.

Which i will now spend on a few beers and watch Man Utd beat Sporting tonight. MUPPETS MUPPETS MUPPETS.
 
and the stores get the stock from the same warehouse that you do ,if you order off the web.
maybe jessops should shut all the shops , and go web only?
weve found the local shop staff helpfull , but VERY unknowledgeable(sp?).it is truly ridiculous that you can pick up from the shop if you print a voucher tho.
 
I can see both sides here, I think it most definately will be down to the individual, did you ask to speak to the Manager?

E.G. Jessops in Nottingham near the Theatre are great they will price match and give good advice, go 350 yards in to Market Square the Jessops there is a different world, not very helpfull and not a great deal of knowhow.
 
I asked them about price matching and they told me they dont do that any more.
MUPPETS MUPPETS MUPPETS.
 
I agree with everything that's said about Jessops staff, almost without exception.

The manager of Carlisle's English street store, however, is an entirely different beast. He used to be the manager of an independent when I first met him in the 70's, and joined Jessops in the early 80's when his old shop closed. In those days, Jessops was completely different. They were a 'real' camera shop, selling cameras to enthusiasts, and the sales staff knew what they were about.

It's different now, of course, and the sad thing is, when they close their shops, many older staff, who do know what they are on about, will probably not be transferred or re-employed.

The good thing is, with a lot of towns losing their camera shops, there may be a way back for some independents, whose owners will be camera enthusiasts!!

Incidentally, as far as I'm concerned, our other 'chain' photoshop, Wilkinsons, is even worse than Jessops. None of the staff, excepting the manager, have any product knowledge - they are just salespeople, and the company philosophy seems to be 'sell the product, and then forget the customer'. Their after sales service is atrocious, and all you get from them is the usual 'It's not our problem, contact the manufacturer'!! They will not honour any warranty problems in my experience.

Sadly, after Jessops closes, they will be Carlisles ONLY photographic dealers.
 
Got to agree I went to jessops with a mag and they matched it no probs you only had to print it of whilst you did a price check on line its your fault not the staffs as stated above they do as they are told.
Bob
 
Matches pretty much my experience of Jessops.

When I was buying my D80 back in March I went into Jessops in Blackpool to try the D80, D40 and 400D for size. After getting them in my hand I set my mind on the D80 (only one that felt right) and so I asked the manager for his best price to which he said D80 + 18-135mm lens would be £770 - I said that I knew I could get it for £709 online and would they price match and he said that if I could get a print of the website they would do their best. So I did one better got my PDA phone out of my pocket and surfed to the Digital Direct website and showed him £709 to which he sad that the best he could do was £735 as I would have to pay postage off the internet. I pointed out that next day delivery was £12.90 and as I was also interested in getting a SB600 flash (Digital Direct price £189) so who he price match the pair. Again, the best he could do on the flash was £230, as I pointed out not exactly close to a price match, with or without postage. So I walked out the shop and as I was in Stevenage with work 2 days later I bought direct from the Digital Direct store saving the postage.

Now I would be sad to see jessops go but if they can't do what they say they will I think that is the only way left for them to go.
 
Bob said:
Got to agree I went to jessops with a mag and they matched it no probs you only had to print it of whilst you did a price check on line its your fault not the staffs as stated above they do as they are told.
Bob
Click to expand...

Same here, I got my 70-200 price matched with Warehouse express, no hassle at all.
 
Should've gone to specsavers...

But to be fair you should've asked to speak to the manager, I doubt the guy you spoke to had any training and if he'd even thought about selling it to you for less it would be his jobs worth.
 
The staff in my local Jessops are fantastic, the more experienced ones (photographers) are always happy to chat and offer advice, as are the younger one who are always willing to listen. They do all the printing for my (award winning) photographs, and i got a discount when i purchased some equipment there.
Sure they can jump on you back abit when youre looking around, but, hey! its their job.
Step back and look at yourselves when you started your jobs and did everything by the book.
Dean:)
 
PapaLazarou said:
Which i will now spend on a few beers and watch Man Utd beat Porto tonight.
Click to expand...

You'll have a job... Man U are playing Sporting Lisbon tonight... maybe the others have a point and you should have gone to Specsavers? :lol::lol::lol:
 
Earlier this year I saw a really fantastic 19inch widescreen Philips monitor in PC World.

Went home and checked their website. I could order from their website and collect from the same store saving myself £70!

Needless to say I now have a very nice Philips monitor on my desk at home!
 
Poor old Jessops just cant win, I dont know how many posts i've seen with go to Jessops get feel for camera etc. Unlike most web sites where you cant touch, feel, look, try. I think Jessops will be web based within 5 years. At moment they run both seperate with different prices as stores need to pay rates, staff, transport goods, train staff. They are not alone, soon there will be no high street stores left in our quest for a bargain. When they all disappear and people are moaning and they will, that theres knowhere to try products out. We were to blame lol
 
Some points, you can't expect a high street store to match online prices from other stores SimonTALM, they have overheads that online shops don't.

PapaLazarou, I agree the assistant could have been more helpful, if you really think he was being deliberately obtuse write to their head office and suggest he get some 'retraining' on his customer facing attitude ;) but you should have read the advert properly, if you had you'd have saved yourself time and aggravation and got the lens you wanted in time.

/oldgit mode... I remember when Jessops only had a couple of stores and their mail order 'catalogue' was a huge A1? poster full of small print text of the stock they had. Bought my first camera from them (Zenit E). They were a good store then, not cheap but cheaper than local shops and it was damned difficult to buy from the states before t'internet came along.
 
i've never had problems with jessops matching their online prices. i bought a lens from them and when i asked if they match their online price they said yes no problem and he went online and checked. jobs a good one.
 
oldfart said:
Poor old Jessops just cant win, I dont know how many posts i've seen with go to Jessops get feel for camera etc. Unlike most web sites where you cant touch, feel, look, try. I think Jessops will be web based within 5 years. At moment they run both seperate with different prices as stores need to pay rates, staff, transport goods, train staff. They are not alone, soon there will be no high street stores left in our quest for a bargain. When they all disappear and people are moaning and they will, that theres knowhere to try products out. We were to blame lol
Click to expand...

It would seem to me, that by the numbers of complaints that I've seen in this thread, and the dozens of others, if you care to look, both here, and on other photo forums, that if they close down completely, then they have only themselves to blame. There is, after all, no excuse for poor service, and poor customer relations.

Good initial staff training, product familiarity, and a genuine knowledge of the principles of photography, would make them better prepared to help customers make a genuine choice, rather than the dogmatic mantras that they currently use, ie, if it's not Canon or Nikon, then it's not worth having. It's completely unacceptable that they should not know in detail, the way that their street/web price match works. They have details about it in foot high red banners in the windows of my local store.

I know that there will be exceptions, but I doubt that many of their staff could discuss the relative merits of a Nikon 2DX and a Canon 1DS III!!

Ask what the relationship between EV, shutter speed and aperture, and you'd probably get either a blank stare, or a quizzical 'What's an EV??'

It's not good enough. I'm completely convinced that a lot of people are put off photography for good, because they've been sold a camera that is completely unsuitable for their needs.

If you really want to see a keen and animated Jessops sales person, just ask about the extended warranty - they know all about those, chapter and verse!!
 
I think the fact that the guy in the shop was not allowed to print you the voucher speaks volumes about the value of the tracking cookie and follow up marketing emails that Jessops can target you with after you've ordered online.

Bricks and mortar costs money and targetted advertising is worth it's weight in gold.
 
If I were Jessops I`d charge a fee for all those people that go and in use up their time trying cameras and lenses out then buying elsewhere because they wont knock a few quid off.
 
Unfortunately where I live Jessops is the only local camera store :(
 
I got my D200 from Jessops in Stockport for £810 as they would match their own website including a voucher code.

I mentioned this in the shop and he checked via the till as it had an internet connection. I gave him the code which knocked an extra 10% off the normal price and he said no problems. No need for a printout as he copied the url & voucher code onto the receipt.

It all depends on the branch of Jessops which several people have mentioned in this thread. Try the Jessops on Warren Street near Asda in Stockport as the staff there were okay.

One happy customer in a few minutes :thumbs:
 
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