Lucky you! At least you got a card. City Link were reliable with me, but last week I was waiting for DHL. Apparently according to their online tracking, they had "No One To Receive Card Left".
What card?! I never found one anywhere on and off the premises... Worse still, when I rang them up, they asked how I knew they had attempted delivery if I never got a card... :bang:
I never got as far as calling DHL so I was spared their 'customer service'. But not too long ago I was eagerly anticipating the delivery of my Canon EF 70-200mm f2.8 IS II USM. As you all know, not an inexpensive lens. I was on nights at the time, so confident I would soon have the lens in my possession.
I checked DHL's website early one morning, before going to bed and it listed the parcel as out for delivery. Yeah! I took the bell upstairs (we have one of those remote ones) and went to sleep.
I awoke just before 1400 and there had been no delivery. I re-checked DHL's website just after 1500 and it reported the parcel as delivered at 1330 and received by someone called 'Lee'. (Not me.)
No card had been left. No one had knocked. So I started to panic. Someone, somewhere had my £1700 lens! And all I had to go on was 'Lee'. First name? Last name? Made-up name?
I decided to knock on my neighbour's doors. Nothing either side, or across the road. I extended the search, eventually finding a house where someone had accepted the parcel and their young son had signed for it. He was called Lee.
I was fuming. Not only had someone several doors up the road from me, someone I don't know, signed for it. It was signed for by a minor and DHL hadn't even bothered to leave me a card informing me of the fact.
I used to work for the company that is now known as DHL. I always, always, made sure I had 'attempted delivery' cards with me. In the unlikely event that I ran out of them, I would post a piece of paper with the details on, even if I had to rip it off the corner of my delivery/collection book.
(and they still can't even tell me when it will be despatched)
