iPhone won't restore properly

[Marc]

Trying to restore my iPhone from back-up but it has only restored a couple of my apps. All my contacts and text messages are here though. On top of this, iTunes keeps thinking it's a new iphone and asks me if I want to restore from back-up.

any ideas?

 

[neil_g]

Have you logged in with your iTunes account yet?

I had similar restoring my 4s backup to my 5s, only some apps appeared until I logged in and syncs to my account purchases etc

 

[Marc]

Have you logged in with your iTunes account yet?

I had similar restoring my 4s backup to my 5s, only some apps appeared until I logged in and syncs to my account purchases etc

Yes, I'm already logged in. At least I think I am as it only gives me the option to sign out.

I've never had this problem before when I've done restores.

 

[Buck]

When I did this on my 4 a couple of months ago, the phone didn't show all the apps straight away and it took a couple of hours for it to "rebuild" the apps - it had me worried for a while but all turned out OK!

 

[Marc]

Have tried logging out and back in again, even rebooted the Mac. This is what I get every time after I try the restore.

View attachment 5029

 

[neil_g]

Yeah I think I had the welcome to your new phone until I signed in to my account in the phone settings.

 

[Marc]

When I did this on my 4 a couple of months ago, the phone didn't show all the apps straight away and it took a couple of hours for it to "rebuild" the apps - it had me worried for a while but all turned out OK!

I hope you're right Adrian but it's the above that's worrying me as each time, it still thinks it's a new iphone!

 

[Marc]

Yeah I think I had the welcome to your new phone until I signed in to my account in the phone settings.

Where do I sign into my account in the phone settings?

 

[neil_g]

Where do I sign into my account in the phone settings?

Settings-iTunes and App Store

 

[Marc]

Settings-iTunes and App Store

Ok, it showed me as logged it so I logged out then back in and reconnected the phone. Is now syncing so fingers crossed.

 

[Marc]

Yay, that did it! Cheers.

Although the problem I was trying to resolve (music that I was unable to delete) is still there after all that!

 

[Buck]

Glad it's sorted.

There was an article I read recently about people having undeletable iTunes music....IIRC in iOS 7 you can't delete it from the phone you have to go into iTunes and do it from there. Let me see if I can find the webpage...

 

[Buck]

This isn't the thread but essentially says the same as I read elsewhere - clicky and extracted below: -

Everyone,

In order to delete some of the songs that are not delete(able?) you have to first re-download them from the cloud. There just seems to be some confusion with the itunes match having songs show up that are not actually on your machine therefore, you aren't able to delete them.


-'Settings > Music' and toggle OFF "Show All Music"
-delete all the songs you are able to download.
-make a note of all teh songs you can't and then,
-'Settings > Music' and toggle ON "Show All Music"
-go back to iTunes on your device and re-download (click on the cloud icon) all the songs you noted in the last step
-Once they're all downloaded on to your device,
-go back to 'Settings > Music' and toggle OFF "Show All Music"
and the songs you donwloaded should be the only ones showing up.
-Delete those and you should have a "media on deivce" or something
-go back to 'Settings > Music' and toggle ON "Show All Music"
-and you should have a clean iTunes Match library.

Thanks to everybody's suggestions. The solution is to turn on " show all" music downloaded, then download the music from the cloud, then turn off "show all" music and delete songs as necessary. I believe my problem had to do with cached songs combined with home sharing which caused music to show up on my son's iPod (shared account), but they weren't actually downloaded. Hope this helps.

 

[Marc]

Thanks for the link Adrian but I don't think this is going to solve the issue. The album was originally uploaded to the phone from iTunes, there was no cloud involved. It plays fine sometimes but sometimes it just stops which is a pain when it's on shuffle in the car.

 

[Mikesphotaes]

Not sure if this will help but I can't delete from my ipod, only via iTunes.

So start up iTunes, without your phone connected.

EDIT, PREFERENCES,DEVICES and tick DON'T SYNC AUTOMATICALLY.

Connect your phone, select whatever you want to delete when the phone's content shows up on iTunes and Bob's yer Aunty!

 

[Marc]

Not sure if this will help but I can't delete from my ipod, only via iTunes.

So start up iTunes, without your phone connected.

EDIT, PREFERENCES,DEVICES and tick DON'T SYNC AUTOMATICALLY.

Connect your phone, select whatever you want to delete when the phone's content shows up on iTunes and Bob's yer Aunty!

Thanks Mike but I've been down that road. My music is managed manually and the album doesn't show on the device in iTunes, just on the device itself. Tis a real puzzle.

 

[Slaphead]

I believe that the problem is actually on the backup. Some database entry in the past has probably got screwed, but still ended up being backed up. I've had this once where some song wouldn't play properly or at all. Restoring from the backup just brought the problem back. The solution was to set the phone up as a completely new phone and then bring whatever apps and music i wanted back across. The disadvantage of doing this is that all text messages and phone logs were gone. Personally I could live with that as text messages for me are disposable communications and have little relevance once the message has been read.

If you're running windows or mac pre 10.9 then all your contacts and calendars will resync. If you're running Mac OS 10.9 then calendars and contacts will need to be resynced via iCloud, or if you don't use or want to use iCloud then you'll need to setup a caldav and carddav server in order to do this. Apple removed local sync services from 10.9. (utter madness)

I reckon you've basically got 2 choices here. Either live with the problem, or set the phone up as new on the understanding that you'll lose data such as text messages, progress with games, and certain in app purchases.

 

[Marc]

I believe that the problem is actually on the backup. Some database entry in the past has probably got screwed, but still ended up being backed up. I've had this once where some song wouldn't play properly or at all. Restoring from the backup just brought the problem back. The solution was to set the phone up as a completely new phone and then bring whatever apps and music i wanted back across. The disadvantage of doing this is that all text messages and phone logs were gone. Personally I could live with that as text messages for me are disposable communications and have little relevance once the message has been read.

If you're running windows or mac pre 10.9 then all your contacts and calendars will resync. If you're running Mac OS 10.9 then calendars and contacts will need to be resynced via iCloud, or if you don't use or want to use iCloud then you'll need to setup a caldav and carddav server in order to do this. Apple removed local sync services from 10.9. (utter madness)

I reckon you've basically got 2 choices here. Either live with the problem, or set the phone up as new on the understanding that you'll lose data such as text messages, progress with games, and certain in app purchases.

Thanks Andy. I think I may just live with it for now.