This post doesn't really qualify your sweeping generalisation though? The assault, ok, poor, the call taker (civvy) seems to have incorrectly graded the call, not the fault of sworn in officers.
Ah but Jim, to the general public that is the police force or it's representatives. No matter if you are dealing with a civilian behind the desk, or on the phone, or behind a 'safety' camera, they are still representatives of the police force.
Yes I know it's been watered down with around 30% of the staff now civilian, PCSO's, community support officers etc, but to the general public - they are the police.
Realspeed - I live in west swindon. They shut our police station and the one in the center of town, to build a fancy new one on the road to Oxford. It's now 20-25 mins to get to us on a response at best and the only we have visibility of the police is generally when they fly the helicopter overhead.
My last interaction with an officer was after I chased after and stopped a drunk woman who'd rammed a people carrier containing a woman and children off the road. After taking the keys from her car she locked herself in and refused to come out. At this point we had two cars and my motorbike around her as she'd tried to ram the car in front to get away.
The police weren't interested saying they had no resources for a 'minor' incident. In the end we only got a single officer after an hour as I escalated the call when the womans husband and son arrived and things got heated. You can imagine the call!
Policing has changed. We have ended up with the police force that we have unwittingly accepted being watered down by successive governments and now we don't have the money to resolve the issues. Officers time is increasingly being taken up with paperwork to prove politically motivated targets are being met, around 50% of time out the station is the norm for an officer.
With the public spending crisis and the proposed (or forthcoming) cuts, we have demotivated police officers.
Add that to the general mistrust from the public (which I honestly believe partially stems from the decision to criminalise a significant proportion of the public through speed cameras and partially through a perceived lack of response), then we are in a pretty poor state.
What's the answer - I honestly don't know. The media certainly don't help, a good spin doctor would be useful, and I honestly don't believe that having the police split into several different forces helps either.
So there we have it. A perception that the public don't trust the police, a perception that the police think all public they meet are criminals, the police certainly distrust all politicians and most of their senior officers (who now seem to have qualifications and are more interested in career advancement). Everyone agrees there's not enough police on the street, well provided they aren't armed with speed cameras or at least nimby

yet we haven't enough money to pay for more.
Meanwhile they water down the requirements for new officers so they get the throughput, after all it's all about numbers - right?