I need a hitman....(only joking by the way)

archangel

archangel

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Mike
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Like all surgeries up and down the UK, my surgery is an extremely busy place. Imagine my disgust when I had to stand in a queue whilst the lovely reception had to listen to a 25 minute rant from a young girl (aged approx 20) about how she felt verbally violated by another receptionist the previous day......don't get me wrong I am all for raising a customer service issue when necessary but this lassie went on and on repeating the same sentences in a voice loss enough for the whole surgery and doctors to hear........but what really beggars belief was what she said when the lovely receptionist informed her that she had taken note of her concerns and would pass them into the practice manager...... "don't bother I just wanted to let off steam!"and she then walked straight out of the surgery. What the f@@k was the point...wasting her time, surgery time and more importantly my time.....RANT OVER:D
 
Hitwoman any good to you?
I've got the day off tomorrow.
 
neil_g said:
maybe its a hampshire thing, several doctors over the years and the receptionists are all dragons.
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In my surgery you just go up to the receptionist, give your name and the name of the doctor and then go and sit down. What might be unusual is that the doctor comes into the waiting room to get you, and they can then organise future appointments or whatever on their computer. Is this unusual nowadays? :thinking:
 
Peter B said:
In my surgery you just go up to the receptionist, give your name and the name of the doctor and then go and sit down. What might be unusual is that the doctor comes into the waiting room to get you, and they can then organise future appointments or whatever on their computer. Is this unusual nowadays? :thinking:
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Our doc comes out to waiting area too..
I've noticed a big difference in over all experience too since living in s village, back home the receptionist were dragons, you could be dying and still have to wait a month, yet here is totally different
I've had doctors arrange meds to be delivered to me when my back went, nurses waiting 10 minutes when she was due to go home because my girl broke her finger..
Not seen any hissy fits ever either :)
 
hitpersons is so last year. Have a mate who is a JDAM tactical controller. Anyone want to buy the bomb?
 
As for doctors surgeries... receptionists are in the main so rude....

"Hi I am here for my 5.30 appoint with Dr. X"
"Oh yes, what's the problem?"
"Sorry?"
"What's the problem?"
"Are you the doctor? I am here to see the doctor, not the receptionist"
"Well I need to put on the system, whats wrong so he can deal with you"
"Really?"
"Yes"
"Erm, OK I have a problem with my ear"
"What's wrong with your ear?"
"Doesn't matter"
"We need to know"
"OK, It hurts, when I try to pee out of it"

Silence. Then, "Take a seat Sir."
 
ST4 said:
I think it's perfectly reasonable to explain to a receptionist what the issue is so the doctor knows in advance. They're their to assist you and their doctors. It's their job.
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Rubbish.
She's there to assist in the admin not clinically.
 
Filling in the appointments and their reasons is admin. Why people like to be obstructive and obtuse for the sake of it beats me.

I've been to the doctors and the receptionist asked what was wrong. My reply. Chest pains. It's not hard to tell them what's wrong. If they didn't need it, I doubt they'd ask.

I love the arm chair surgery receptionists on here. Who here was worked in that role or indeed hired someone for it to know so fully the ins and outs of the job?
 
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Lynton said:
As for doctors surgeries... receptionists are in the main so rude....

"Hi I am here for my 5.30 appoint with Dr. X"
"Oh yes, what's the problem?"
"Sorry?"
"What's the problem?"
"Are you the doctor? I am here to see the doctor, not the receptionist"
"Well I need to put on the system, whats wrong so he can deal with you"
"Really?"
"Yes"
"Erm, OK I have a problem with my ear"
"What's wrong with your ear?"
"Doesn't matter"
"We need to know"
"OK, It hurts, when I try to pee out of it"

Silence. Then, "Take a seat Sir."
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Shout in a really load voice 'I have a wart on my privates. I think I may have caught it when I had a 48hr bondage session with a 21 year old she-male and her mum'
 
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ST4 said:
Filling in the appointments and their reasons is admin. Why people like to be obstructive and obtuse for the sake of it beats me.

I've been to the doctors and the receptionist asked what was wrong. My reply. Chest pains. It's not hard to tell them what's wrong. If they didn't need it, I doubt they'd ask.

I love the arm chair surgery receptionists on here. Who here was worked in that role or indeed hired someone for it to know so fully the ins and outs of the job?
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No its none of their business. They are asking you to tell them what's wrong in front of other patients. This is something that is between doctor and patient. My surgery only ask if a nurse can deal with it or do I really need to see a Dr.
 
Raptor Mike said:
Shout in a really load voice 'I have a wart on my privates. I think I may have caught it when I had a 48hr bondage session with a 21 year old she-male and her mum'
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Oh s***e. You promised to keep quiet about that!
 
Raptor Mike said:
No its none of their business. They are asking you to tell them what's wrong in front of other patients. This is something that is between doctor and patient. My surgery only ask if a nurse can deal with it or do I really need to see a Dr.
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They work there, they are there to assist the doctor and you. It's their job to ask otherwise they wouldn't. I've phoned in and they've only asked whats wrong and given the breifest replies, same when reporting to the surgery, they might well ask. They'll be bound by confidentiality, and really, I couldn't give a toss if someone overhears my ailments anyway.

GP's being NHS based will be the epitome of beaurcracy, I bet they have lots of paperwork to fill in and they will see the appointment notes etc. It's part and parcel.

Why the hatred for the person on £8ph trying to help out.
 
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ST4 said:
They work there, they are there to assist the doctor and you. It's their job to ask otherwise they wouldn't. I've phoned in and they've only asked whats wrong and given the breifest replies, same when reporting to the surgery, they might well ask. They'll be bound by confidentiality, and really, I couldn't give a toss if someone overhears my ailments anyway.

GP's being NHS based will be the epitome of beaurcracy, I bet they have lots of paperwork to fill in and they will see the appointment notes etc. It's part and parcel.

Why the hatred for the person on £8ph trying to help out.
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Show me one on gbp8 an hour.
 
ST4 said:
They work there, they are there to assist the doctor and you. It's their job to ask otherwise they wouldn't. I've phoned in and they've only asked whats wrong and given the breifest replies, same when reporting to the surgery, they might well ask. They'll be bound by confidentiality, and really, I couldn't give a toss if someone overhears my ailments anyway.

GP's being NHS based will be the epitome of beaurcracy, I bet they have lots of paperwork to fill in and they will see the appointment notes etc. It's part and parcel.

Why the hatred for the person on £8ph trying to help out.
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I have absoluly not hate for the reception staff at my gp and didnt imply otherwise :confused: And they never ask so that must mean they don't have to. When you walk into the drs room do they ask you what's wrong? If so why did the receptionist ask you? And if you had piles or some sort of sexual infection would you really wan the town gossip sat in the waiting area listening to you to explain this to a receptionist, who by the way has no medical qualification? You don't get a hotel receptionist demand to know why you are staying there, they just book you in and out.
 
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An administrator asking a patient to discuss their medical matters with someone who is not medically qualified in a waiting room seems odd to me.
 
Raptor Mike said:
I have absoluly not hate for the reception staff at my gp. And they never ask so that must mean they don't have to. When you walk into the drs room do they ask you what's wrong? If so why did the receptionist ask you? And if you had piles or some sort of sexual infection would you really wan the town gossip sat in the waiting area listening to you to explain this to a receptionist, who by the way has no medical qualification? You don't get a hotel receptionist demand to know why you are staying there, they just book you in and out.
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Usually they do ask me at a hotel. Business or pleasure - just polite conversation, maybe they needed to know etc, car regi plate, even make and model. Beacuse, when I had a car, it was a Mercedes I was only to happy to share this....

Receptionists may have to schedual in time, let the doctor know in case he needs to read up on it, make preparations in the form of notes for the doctor to read before. The doctor will ask to ensure the receptionist hasn't got it wrong and to get a more accurate picture. However, if I was asked what was wrong by a member of staff, I wouldn't obstruct them, I would just tell them. They are administrators, the doctors work and medical records overlap. Otherwise what would they administrate?

A bit like when a police officer stops you for say speeding, he/she might ask where you are going, where you've come from. Strictly speaking that has nothing do with the offence of speeding, but they ask. I would answer, I wouldn't say none of your business, give me the FPN. It's a) rude b) they are doing a job and might need to know for reasons beyond your/my comprehension.
 
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ST4 said:
Usually they do ask me at a hotel. Business or pleasure - just polite conversation, maybe they needed to know etc, car regi plate, even make and model. Beacuse, when I had a car, it was a Mercedes I was only to happy to share this....

Receptionists may have to schedual in time, let the doctor know in case he needs to read up on it, make preparations in the form of notes for the doctor to read before. The doctor will ask to ensure the receptionist hasn't got it wrong and to get a more accurate picture. However, if I was asked what was wrong by a member of staff, I wouldn't obstruct them, I would just tell them. They are administrators, the doctors work and medical records overlap. Otherwise what would they administrate?

A bit like when a police officer stops you for say speeding, he/she might ask where you are going, where you've come from. Strictly speaking that has nothing do with the offence of speeding, but they ask. I would answer, I wouldn't say none of your business, give me the FPN. It's a) rude b) they are doing a job and might need to know for reasons beyond your/my comprehension.
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That's fair enough but Lynton as good as said they demanded to know. Tbh we don't book in with the receptionist because there's a touch screen booking in services, (yeh I know, in Devon! Who'd have thought lol) so unless I have to make a follow up the only time I talk to them is on the phone and they don't ask. They do however ask if you are asking them to ask the gp to phone you back but its always 'can I ask what its regarding to let the gp know' but they never demand it.
 
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Never experienced anything like that. My wife just makes an appointment and goes to the surgery. There's a touch screen check in system, or the receptionist will handle it, but she just confirms your name and which doctor you've come to see. That's it.

I do remember one dragon at my South African doctor's rooms a few years ago, but it had nothing to do with asking questions like this. They introduced a no smoking policy in the waiting room, which was fair enough, although one of the doctors smoked and his consulting room was always full of pipe smoke. No-one seemed too bothered about this, but his wife - the dragon - thought the new policy didn't apply to her and carried on smoking in the open plan reception area. That put the cat among the pigeons. The non-smokers complained about her, and the smokers couldn't see why they had to comply with it if she didn't! Both of them have gone now.
 
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