HMRC...... You must be having a $%"*&£& laugh.....

archangel

archangel

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Mike
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Since the 5th of April I have been trying to ring through to HMRC to find out which department I need to send some money to... I have logged in my little black book,every attempt to get through to a human to make payment (they sent me the bill but no information of how to pay it:confused:)......
today I have now been officially put on hold, since the first phone call, in total for 15 hours 17 minutes and 43 seconds before I get a voice saying "Our offices are now closed!":mad: todays on hold lasted for 29 minutes and 31 seconds.....

:mad:MAD IS AN UNDERSTATEMENT:mad: ...Do they not want my cash..... maybe I should sent them a bill for my time being put on hold plus loss of earnings.......RANT IS NOT OVER AS I WILL PROBABLY STEW ON THIS FOR ANOTHER DAY OR TWO....:mad::banghead::banghead::banghead::banghead::banghead::banghead:
 
They're just waiting................so they can slap a late payment fine on ya. :D
 
OldCarlos said:
They're just waiting................so they can slap a late payment fine on ya. :D
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Don't even joke.....I am fighting them over a fine from two years ago, which they have said they will write off but each year it gets re issued......they must new the most incompetent department in the government.....
 
I know a retired senior tax inspector (worked all his working years with them) & said the vast majority of the new `civil servants` are not properly trained and some are incompetent (especially call-centre operators) & the new systems still have major operational problems.
It won't be too long before everything HAS to be done online.
 
archangel said:
Don't even joke.....I am fighting them over a fine from two years ago, which they have said they will write off but each year it gets re issued......they must new the most incompetent department in the government.....
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You've obviously never had dealings with the DVLf***ingA!
 
We've recently had a new baby. Took the missus 2 weeks to get through to register him with the benefits office... Then when you get through they tell you that they can't actually do anything other than send you a new claim form out. Why can't this be done online???

The average call duration was around 30 minutes. Most of the time the phone went dead after this so had to go through all the automated questions again on the next call. Sometimes the response on calling was 'we're too busy to take your call, goodbye' so not even the option of being put on hold!!!! So when we finally get through they have to back pay us for a month or so... Crazy.
 
Imagine dealing with them every working day. Welcome to the life of a tax advisor. :wave:
 
Rang at 8 this morning on hold for twenty minutes to get a message to call back later when lines aren't busy...
 
OldCarlos said:
I know a retired senior tax inspector (worked all his working years with them) & said the vast majority of the new `civil servants` are not properly trained and some are incompetent (especially call-centre operators) & the new systems still have major operational problems.
It won't be too long before everything HAS to be done online.
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Who'd have thunk it, old timer complains that new comers aren't properly trained, well I never :)
 
[PLEASE DON'T TRY TO BYPASS THE SWEAR FILTER] that. Easier to use an accountant. Payments tend to be BACs with a reference, job done.
 
I had a letter off of these lovely people the other day

Half asleep I opened it up and read it, apparently I owe them £4,800 odd in tax and they were going to fine me for late payment as well.

So in a daze I am thinking WTF!

I then realized that this letter was addressed to a company and not me, although it was my address

Seems someone had used my address as the registered address of their company.

Still a nasty shock when your half asleep and haven't had the obligatory gallon of coffee
 
Companies House are a bit useless on stuff like this. It would be a simple matter to verify the registered address of a business, yet they choose not to do so.
 
The letter you've had from them with what you owe them should have all you need to pay. Use the ref number and bank acc number and sort should be on the back.
 
rjbell said:
The letter you've had from them with what you owe them should have all you need to pay. Use the ref number and bank acc number and sort should be on the back.
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There is no payment details.just a demand and the phone number.
 
Very strange. Sure its not a scam and your phoning a premium line number?
 
rjbell said:
Very strange. Sure its not a scam and your phoning a premium line number?
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Deff a hmrc phone number, spoke to my accountant and he tells me that it is nigh impossible to get through on the telephone...so I am writing a letter.....probably get a reply this time next year
 
I'm sure you're wise to this but I'd make it recorded delivery and signed for, then they can't deny ever having received it. Oh... and keep a copy too!
 
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when Sophie was born all I did was phone up and tell them. the only thing you have to fill out a form for is child benefit and you need to send them the birth certificate. Depends when you phone, took me hardly any time to get through to a advisor.


minnnt said:
We've recently had a new baby. Took the missus 2 weeks to get through to register him with the benefits office... Then when you get through they tell you that they can't actually do anything other than send you a new claim form out. Why can't this be done online???

The average call duration was around 30 minutes. Most of the time the phone went dead after this so had to go through all the automated questions again on the next call. Sometimes the response on calling was 'we're too busy to take your call, goodbye' so not even the option of being put on hold!!!! So when we finally get through they have to back pay us for a month or so... Crazy.
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Keith W said:
I had a letter off of these lovely people the other day

Half asleep I opened it up and read it, apparently I owe them £4,800 odd in tax and they were going to fine me for late payment as well.

So in a daze I am thinking WTF!

I then realized that this letter was addressed to a company and not me, although it was my address

Seems someone had used my address as the registered address of their company.

Still a nasty shock when your half asleep and haven't had the obligatory gallon of coffee
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Lol, they nearly got you!
 
PMN said:
What time and what day were you trying to call them? Around 9am on a Tuesday morning seems to work pretty well for getting straight through to someone for me!
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I have tried lots of different times and days......
 
I heard on the radio this morning that the Inland Revenue has a target of answering 80% of all calls. That's pathetic. The target should be 100%.


Steve.
 
Steve Smith said:
I heard on the radio this morning that the Inland Revenue has a target of answering 80% of all calls. That's pathetic. The target should be 100%.


Steve.
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Many moons ago I scratched the service, scratched the service as in when an organisation I was work for merged with them ;) and I wondered why their call stats were so fantastic. I mean the abandonment rate on the phone lines was one of the lowest I've ever seen. Let's just say I wished I never scratched that service. Queue depth equalled available staff, ergo when everyone was busy a new caller gets an engaged tone. I was refocused to look into other things. Surely over a decade on those practises aren't still in operation? ;)
 
they're quick at stopping the money, my son took his last A level last wednesday, on thursday the letter came saying the child benefit was being stopped
 
I don't know what's wrong here, at all, they are all very very nice people,
they even sent me a cheque for a few hundred quid the other day :thumbs:

( I got it down the bank PDQ, just in case they changed their minds though :D )
 
Oh don't worry they can still change there mind and take it back
 
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