HELP!New iMac pixels

Frey

Frey

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Matthew
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While proudly polishing the screen of my new iMac I notices that there seems be a minute square of dead pixels. Now i can't help but notice it.

The mac is under warranty so does anyone know what my options are and what do i need to say to apple ?
 
take it into an apple store and show them they will probably replace the display for you.

i had a dead pixel on my iPad so i went to a store and showed them and they brought a new iPad out and gave it to me all i had to do was sign a form.

how many days until the warranty expires? if its more than 90 days they will also usually extend the warranty to a full year again.

and just say that you are a photographer so you thought it best to get a top of the range computer to work with and you would not expect a fault like this on such a new product.

and can i ask how many dead pixels it is? and what size screen?
 
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if it was a single pixel, i doubt you'd notice it. if it's forming something the size of a full stop it'll be a group of the little blighters :eek:
 
That's easy


Get it in to Apple and let them sort it out :thumbs:
 
neil_g said:
thats very good of them considering no panel maker considers dead pixies to be part of the warranty.
Click to expand...
Dell do.. The U2410s are guaranteed no dead pixels.

I don't think they'll swap them if you claim you have dead pixies though ;) :D
 
If you've got alot of them, Apple will sort it. Just take it into a store, and they'll either replace the machine there and then, or get the display done. Either won't take mass's of time.

FYI- Apple warranty is a Year, Plus an extra 2 if you buy Apple Care, the 90 days is for Pro Phone Support only.
 
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