Help needed with 40D
- Thread starter Jo
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Jo, Excellent news that you can get the 40D back quickly. Regards Ian.
OK, firstly I just want to apologise to Kerso/Ian for any trouble I have caused. At the time my head was a shed and I was so distraught I just couldn't bare to be without my camera. Again, I'm sorry. I set my expectations of you too high, I know that now.
Secondly, Canon finally collected my camera yesterday ... that's right Wednesday :shake: There was some confusion apparently. One person thought I was calling to arrange for it to be picked up by UPS, the other sent out some labels for me to use, and then call UPS for pick up. The first person was wrong and the second person forgot to tell me the labels were coming via recorded delivery. Now ordinarily this would be fine with anyone, but I can't get to the door in time for such an occasion. The only way for me to do that is if I have plenty of notice so I can go and sit and wait for the postman. So of course I missed the postman. When I called to let them at Canon know and to ask why they didn't tell me it was going to be recorded, I was told "It isn't normally, so I had no idea to tell you, I can only apologise"Anyway she redeemed herself by arranging for UPS to come within the following 2 hours having also arranged for the driver to come to my office window which I sit by.
I called today and asked if they had received my camera, though I already knew they had at 9:05am because I checked with UPS. I was told they had, and when the lady (Jackie mentioned in an earlier post) went to check she came back and told me that they were working on it as we spoke at 12:15pm. I pointed out to her that the letter enclosed with my camera to her ( and the fixers pointing out the problem, which included this problem, the unresponsive shutter button, and a tiny scratch on the preview screen( thought I would try my luck with that bit ... who knows)) stated that if they got my camera back to me by Saturday I would not pursue any complaints. She told me that it shouldn't be a problem. So roll on Saturday :sigh of relief smiley:.
What a nightmare. It seems everything has been working against me and my poor ickle 40D. When he gets home I am going to pamper him something rotten
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Exactly, his company refused to agree with the law. I had it 2 weeks, it blew up, surely it was not fit for purpose?
Avoid Comet, they suck very badly.
Gary.
Paulmack
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Jo,
I know exactly how frustrated you have been recently as I suffered the exact same problem with my 400D and the famous ERR99.
My camera was 14 months old when the problem developed but had a very low shutter actuation count (less than 2000), and Canon responding by saying "send it to our approved repairer for a quote. I had to send it to a company called H Lehman in Stoke and they duly informed me that the shutter needed replacing at a cost of £160.
I tried to no end with Canon to accept some sort of responsibility and reduce the cost but I had no such luck, and the reality is that a warranty period is a warranty period. 12 months is exactly that, 12 months, not 14 months or 10 months so I have had to accept this really.
You might not feel it now but you are lucky that this happened now and not later on when the warranty has expired. And yes it is a grind going without your camera for a short while but just think of it like that, it was a short while. Soon you will be back with your camera and snapping away.
And to learn from my mistakes, I bought another camera (a 40D) and registered with my bank as they give an additional 12 months warranty on top of the manufacturers so this may be something worthwhile looking into.
I know exactly how frustrated you have been recently as I suffered the exact same problem with my 400D and the famous ERR99.
My camera was 14 months old when the problem developed but had a very low shutter actuation count (less than 2000), and Canon responding by saying "send it to our approved repairer for a quote. I had to send it to a company called H Lehman in Stoke and they duly informed me that the shutter needed replacing at a cost of £160.
I tried to no end with Canon to accept some sort of responsibility and reduce the cost but I had no such luck, and the reality is that a warranty period is a warranty period. 12 months is exactly that, 12 months, not 14 months or 10 months so I have had to accept this really.
You might not feel it now but you are lucky that this happened now and not later on when the warranty has expired. And yes it is a grind going without your camera for a short while but just think of it like that, it was a short while. Soon you will be back with your camera and snapping away.
And to learn from my mistakes, I bought another camera (a 40D) and registered with my bank as they give an additional 12 months warranty on top of the manufacturers so this may be something worthwhile looking into.
mattyh
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Although I don't advocate shouting and swearing
I find a softly softly approach to start with works, and raise my voice from there until everyone in the shop can hear me
foodpoison
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I'm surprised Canon didn't make it simpler :shrug:
I've had to send my Xbox away for repair MANY a time.
In actual fact its a very simple process.
Call up, tell them whats wrong, they give you some pointers to see if they can get it working, if it doesn't work, take some details (all are usually readily available), then they tell you EXACTLY what they're going to do, send you some UPS labels via email.
Then you print off the UPS labels, call up UPS and say, "I want something collected for delivery," say when, sure enough, Mr UPS comes and picks it up in said time slot.
Then 2 weeks later, Xbox is back.
And thats the way most companies deal with things, and I don't understand why things got so complicated :shrug:
Ah well, its all done and dusted now.
I've had to send my Xbox away for repair MANY a time.
In actual fact its a very simple process.
Call up, tell them whats wrong, they give you some pointers to see if they can get it working, if it doesn't work, take some details (all are usually readily available), then they tell you EXACTLY what they're going to do, send you some UPS labels via email.
Then you print off the UPS labels, call up UPS and say, "I want something collected for delivery," say when, sure enough, Mr UPS comes and picks it up in said time slot.
Then 2 weeks later, Xbox is back.
And thats the way most companies deal with things, and I don't understand why things got so complicated :shrug:
Ah well, its all done and dusted now.
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Good luck Jo fingers crossed for SaturdayWhat a nightmare. It seems everything has been working against me and my poor ickle 40D. When he gets home I am going to pamper him something rotten
Must be part of the induction training, Gary 400 miles South and a similar experiance (Oh and no shouting or swearing
) Whilst I was trying to explain the fault, I just had a "grining idiot" who kept saying there is nothing I can do "Ad nauseam"
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Good luck Jo fingers crossed for Saturday
Must be part of the induction training, Gary 400 miles South and a similar experiance (Oh and no shouting or swearing
Numpties, just avoid in future
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Hi jo,
I have only just stumbled across this thread....so I really sympathise and hope you are ok. Not long now till you get it back. My 40D recently developed a similar fault.....the mirror seemed to get stuck and I almost had heart failure!
I was using live view at the time. After switching it on and off a few times and switching back and fore from live view to normal, it eventually put itself right.....but I'm not using live view again!! I've managed this long without it, I can manage a bit longer.
Really hope this all sorts itself out quickly. Might be worth investing in a cheapish second body, just in case!
I have only just stumbled across this thread....so I really sympathise and hope you are ok. Not long now till you get it back. My 40D recently developed a similar fault.....the mirror seemed to get stuck and I almost had heart failure!
I was using live view at the time. After switching it on and off a few times and switching back and fore from live view to normal, it eventually put itself right.....but I'm not using live view again!! I've managed this long without it, I can manage a bit longer. Really hope this all sorts itself out quickly. Might be worth investing in a cheapish second body, just in case!
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You know what? You guys are awsome. I have had so many people offer to loan me a camera, and your well wishes in this thread ... you guys simply are ... the best! Thank you so much everyone
Fab news Jo!!!!!!
I'll always buy from Ian as I know he does the right thing if there's a problem. He seems to be a very genuine guy and would go the extra mile or two to resolve things.
Jo, you just need to buy him a nice news lens to cheer him up
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blimey Jo only just seen this as have been away for a few days, i was up at the parents at the weekend, if i had known you could have had my 20D until you get yours back ! Hope it all works out ok
Im probably up there this weekend as its my brothers birthday, so if it hasnt come back in time for the weekend drop me a pm ?
Im probably up there this weekend as its my brothers birthday, so if it hasnt come back in time for the weekend drop me a pm ?
D
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Hey Jo sorry to hear your camera has played up, hope you get it sorted soon. A break from togging will only feed your urge for it more so try and sit tight and think of all the things you are going to shoot when it comes back Hope it's not to long in arriving back safely.
Hope it's not to long in arriving back safely. 
losixxx
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So it's not law then.. it's your company policy. Thats a big difference
i didnt say it wasnt law just i didnt know where abouts its stated....
quite sure an international company like kesa would not adhere to the law so with edinburghs imature post and the admitance of swearing i i can see why the manager was unhelpfull
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Ehh? :bonk:
I swore on my way out the door, and yup, how childish. Staff were still numpties, and clearly did not have a clue about customer service.
For 1 whole hour I tried my hardest to get my projector replaced, without swearing.
Gary.
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Good news on the 40D jo!
I like Comet.....I bought a 32" LCD from them after our 26" was stolen in a burglary. Went round the back of the store to pick it up and the warehouse guy gave us a 37" by mistake!
Yup, sounds about right
mattyh
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O Rly???
Would you like to play for double jeopardy, where the scores can really change?
losixxx
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swore on my way out of door, yep really?? i think it was a tad more than that if you were banned from the shop as you say!
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swore on my way out of door, yep really?? i think it was a tad more than that if you were banned from the shop as you say!
Well you think wrong my friend
I swore at the manageress on my way out, and I was told when I went to collect my unit I was no longer welcome in the store
Gary
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Jo
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I called them this morning and was alarmed to be told it would be Monday before I got my camera I freaked out, but once I explained the circumstances she went to check (this was not Jackie who I have been dealing with as she was off for a long weekend). When she came back she told me that she was sorry ... as arranged my camera was going to be coming home to me tomorrow (Saturday) as promised via special UPS delivery 
I was a little dubious given the history so I have just been and checked my repair status on the Canon site to find:
Roll on tomorrow I say!
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Just to add my experience. I have a G9 as well as DSLR kit (D40 etc.). I bought the G9 from Amazon.co.uk last December. The G9 went faulty on me last weekend and I contacted Amazon who told me to go to Canon directly and only go back to them (Amazon) if I got nowhere with Canon. I tried logging my problem on their website and to no replies after 4 days. I then called Canon and after speaking to abour 3 other people finally also spoke to Jackie who told me to send the camera in to be repaired. That is where it is now. I could have asked Amazon to do it for me but figured that it would take longer to work with Canon through Amazon than to go directly to Canon.
However, I am a bit concerned at all these problems - shouldn't stuff like this,that costs this much, last a lot longer and work a lot more reliably or am I just being a bit silly.
Glad that you got yours sorted out much sooner than me though Jo. It clearly means a lot to you.
However, I am a bit concerned at all these problems - shouldn't stuff like this,that costs this much, last a lot longer and work a lot more reliably or am I just being a bit silly.
Glad that you got yours sorted out much sooner than me though Jo. It clearly means a lot to you.
D
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Good news Jo, now don't break it again
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Jo
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susie
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So we will not be having many posts from you for a few days as you will be too busy getting out and taking pictures 
Have a great weekend
Have a great weekend
Hi just stumbled on this thread glad you,ve got your camera back,however I believe you should have got a replacement from kerso,as matth pointed out in the earlier threads that the responsibility lies with the retailer,the company which sold you a defective camera,the Sale of Goods Act is very clear about this that as matth posted,that for the first 6 months the retailer has to prove that the fault wasnt present at purchase after that its the buyer who has to prove it, why should you have to now own a 4 month old camera thats been repaired who knows what else is going to go wrong with it,to me just telling you to post to Canon is a cop out ,you didn,t purchase from Canon,you purchased it from kerso and its his responsibility to replace it
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....or get it repaired.
What you're saying is definitely true, but he would have only sent it to Canon anyway, so surely it's easier cutting out the middle man?
Hi marcel
as far as im aware the product was not fit for purpose as it only lasted 3 month and a such Jo was entitled to a refund....also theres another point to this if kerso had taken this onboard he would ,ve been in a far better position to broker a deal with Canon ie a new body, rather than leave it to the poor customer to sort out,posters earlier where jumping to his defence ''saying give him chance to do something before you complain'' but what exactly has he done ....nothing.I had a problem with a 40D took it back to Jessops 3 weeks later and they replaced body,that to me is the problem people dont know there rights and if you dont get satisfaction its quite cheap to take retailers through the small claims courts they have a duty to look after there customers but very few do,its ok quoting about a firms many satisfied customers who never had problems,however its not them we should be concerned about, its the ones which do have problems and never get satisfaction
as far as im aware the product was not fit for purpose as it only lasted 3 month and a such Jo was entitled to a refund....also theres another point to this if kerso had taken this onboard he would ,ve been in a far better position to broker a deal with Canon ie a new body, rather than leave it to the poor customer to sort out,posters earlier where jumping to his defence ''saying give him chance to do something before you complain'' but what exactly has he done ....nothing.I had a problem with a 40D took it back to Jessops 3 weeks later and they replaced body,that to me is the problem people dont know there rights and if you dont get satisfaction its quite cheap to take retailers through the small claims courts they have a duty to look after there customers but very few do,its ok quoting about a firms many satisfied customers who never had problems,however its not them we should be concerned about, its the ones which do have problems and never get satisfaction
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RULES:
"If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)"
Read this:
http://www.berr.gov.uk/consumers/fact-sheets/page38311.html
Also from the page above:
"Q11. The retailer has said that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?
Yes, and vice versa if you request a replacement and this is "disproportionately costly". However, remember any remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. Remember that you could also seek damages instead.
"
Kerso offered to have the goods repaired, as was required by the sale of goods act. He did not have to replace. The item was good at "time of sale" otherwise it would not have talen any decent photos surely?
Gary.
SOGA as stated requires that goods are fit for purpose and are of merchantable quality which means in this case that the item should last longer than 3 months it presumes that something which doesnt last a reasonable length of time,has an inherant fault at time of purchase,and that it should be replaced as it was to all intent and purpose a faulty item which rests with the retailer as far as the customer is concerned,its then up to the retailer to get recompence from the manufacturer
Quote:
Originally Posted by the Sale of goods act, brief guide
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
Originally Posted by the Sale of goods act, brief guide
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
People think Kerso is a shop and a large outfit - truth be told its a one man show run very well as it matters.
I think he is fab and offers great service - I bought my 40D from Digital Rev and when it got gunk ont he sensor (oil from the shutter) they were helpful but not overly amazing on the customer support front.
Not having a go far from it - you pays your money and takes your chances in life.
I personally would not blame kerso for this nor the handling of the matter if I were Jo
I think he is fab and offers great service - I bought my 40D from Digital Rev and when it got gunk ont he sensor (oil from the shutter) they were helpful but not overly amazing on the customer support front.
Not having a go far from it - you pays your money and takes your chances in life.
I personally would not blame kerso for this nor the handling of the matter if I were Jo
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Easy
http://www.talkphotography.co.uk/forums/showthread.php?t=51009
That proves it was OK at point of sale. It took full photos, and was working properly.
The thing is, if she took it back to Kerso and forced him to act, which she was legally entitled to do, Kerso would be legally entitled to insist that it be sent for repair instead of a replacement.
She has had use out of the camera. What if Kerso was to give her a new 40D, then send her broken one back to Canon. Canon would repair it, and send it back to Kerso, who would then have a used 40D, which he would have to sell at a loss. That's not really fair is it?
I do understand that there are protections for the consumer, but I think we all to often can sometimes forget about what's fair and right for the everyone concerned, not just the customer. Unfortunately, sometimes products go wrong, and as long as they are put right, then does it really matter how? As long as it is not at "significant inconvenience to the customer" (as provided for in the SOGA), then the main thing is, everyone is happy, and as Canon are at fault over the fault, no one else in the chain (Kerso, or Jo), lose out.