Help! -advice needed

[Belinda-]

I just brought my daughter a Nikon d3100 from argos for her birthday (a couple of days ago). I took out insurance so I think i'm exempt from the 30 days.

Anyway she has a form of muscular dystrophy so she can find pressing buttons down at times hard so I brought her the nikon remote which was advertised in the same section but after some more research I realise that you can't use a wireless remote on it! Unfortunately I have opened it to set it up for her.

Can I return it or ask for a swap for another model? Will my insurance cover returns or just for it to be swapped for the same model?


Any advice much appreciated!

 

[-Rob-]

I don't mean to come across as being unhelpful but surely you should ask Argos whether they will return/exchange it or not. What you're asking isn't really a photography related question.

I'd imagine a company like Argos will be as helpful as possible as long as you speak to the right person in the right way.

 

[mrgas]

I'd imagine they'd take it back if all the original packaging was present

Argos are usually ok with this kind of thing

 

[RKC]

Hi Belinda
From http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm so it would appear no problem to return the product

If I change my mind...


Within 30 days

Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
If you'd like to return something we've delivered, just call us on 08456 400 800 and unless otherwise stated on the delivery note we'll collect it for free. Your order number will count as your receipt.
We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
Please note all video games consoles are excluded from the Argos 30 day money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept back video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.
If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
If your product(s) have qualified for a free Argos voucher/Argos giftcard and you return them under our 30-day-money-back-guarantee, the free Argos voucher/Argos gift card must be returned. If the qualifying products aren’t returned than the Argos voucher/Argos Giftcard amount will be deducted from the money refunded.
Our 30-day money-back guarantee does not affect your statutory rights.