Review HDEW

[Red9R]

OK really short review this, in December I bought a Nikon D750 from HDEW, I called them had a chat about a few of things that bothered me about spending what for me was a very large sum of money on a new toy.
The really helpful staff put me at ease not just because they answered my questions but because if they did not know the answer to a question they said so and went to ask some one who did know, so no fobbing off.

Anyway the 750 turned up and all was good for 3 weeks then it started to fail maybe 5% of the time nothing was recorded to say I was miffed was an understatement.

I called HDEW on a Saturday morning and told them what had happened, we went through a few questions (HDEW staff at no time suggesting I was at fault not even in tone), I posted the 750 back that afternoon and on the following Wednesday I had a nice shiny new D750 delivered to my work!

Having such fantastic experience of service I would have no hesitation to use HDEW again or recommend to others.

For the record I have no link to HDEW or anyone that works there I just think good service deserves recognition.

Cheers
Ian

 

[GalJulie]

I've never had to use their customer service post purchase but would also have no hesitations buying off them again

 

[OldCarlos]

Customer service as it should be. (I've purchased from them in the past & never needed customer service, but good to know they are helpful if I do)

 

[Cook]

I'm looking at upgrading my camera body and looking at buying from HDEW. It's put me at ease reading about somebody who has had issues and the supplier resolving the issue like this. Thanks for posting, it's put my mind at ease a bit and i'll probably buy from them.