Hdew - any problems returning under Distance Selling Regulations?

DayDreamer

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I would appreciate hearing if anyone has needed to return anything under the DSR, if it was easy and the refund was made without fuss?

Thanks.
 
DayDreamer said:
I would appreciate hearing if anyone has needed to return anything under the DSR, if it was easy and the refund was made without fuss?

Thanks.
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DSR have been repealed, but as long as bought by mail order you would be protected under the Consumer Contracts Regs. Similar rights, but now 14 days to notify you want to return.

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

simonblue said:
If you buy from hedw,your not cover by the LDSR :)
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HDEW are a UK company, so have to comply.
 
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Simon as Dave says Hdew are a UK based company so should comply???
 
Have just returned a faulty lens to the from Sweden, they were very good when I first contacted them- not too good at replying to my recent emails though...
 
simonblue said:
I think you will find HDEW are registered as an HK company,but they do do their own return policy :)
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I think you'll find they could be registered on the moon, but as they physically exist in, and do business in the UK they are bound by UK consumer law ;).

You will also find they are actually registered in England.

Registered Office
Validhirst Ltd T/A HDEW Cameras
62 The Street
Ashtead
Surrey
KT21 1AT

Registered in England Company No. 2975584
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http://www.hdewcameras.co.uk/terms.asp


HDEW CAMERAS what's the story?

HDEW started out in 1993 as a small high street electrical shop in Wallington, Surrey, selling everything electrical to the local community. It then grew just a pinch establishing two more stores in the Surrey area. The three stores merrily chugged along, evolving with ever changing buying trends and incorporating new products.
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http://www.hdewcameras.co.uk/about-us-1-w.asp
 
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Thanks all for your help especially @Dave1 with the link to the regs.
 
my lad bought a canon L lens off of them 6 months into usage it developed a fault ,it was sent to a canon repair centre twice who failed to correct the problem ,h/dew offered a replacement or refund he too the latter and they refunded all the postage costs as well
 
Dave1 said:
DSR have been repealed, but as long as bought by mail order you would be protected under the Consumer Contracts Regs. Similar rights, but now 14 days to notify you want to return.
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Actually very different rights when it comes to returns. Under the new regs, you are not allowed to return used items for a full refund. This was a contentious and frankly stupid provision of the DSR, allowing customers to buy, use and then return items for a full refund, leaving the retailer with used goods and out of pocket.

Under the new regs, you're allowed the same rights to inspect the goods as you'd have in a shop and that's it. So basically you can check them over to ensure they're what you want but you can't actually "use" them and then return them because you changed your mind. Makes perfect sense and a far fairer system for retailers. Too many people were abusing the old system.
 
Vertigo1 said:
Actually very different rights when it comes to returns. Under the new regs, you are not allowed to return used items for a full refund. This was a contentious and frankly stupid provision of the DSR, allowing customers to buy, use and then return items for a full refund, leaving the retailer with used goods and out of pocket.

Under the new regs, you're allowed the same rights to inspect the goods as you'd have in a shop and that's it. So basically you can check them over to ensure they're what you want but you can't actually "use" them and then return them because you changed your mind. Makes perfect sense and a far fairer system for retailers. Too many people were abusing the old system.
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Almost, but not quite. Section 34 says:

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(10) An amount that may be recovered under paragraph (9)—

(a)may be deducted from the amount to be reimbursed under paragraph (1);

(b)otherwise, must be paid by the consumer to the trader.

(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.
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The "nature, characteristics and functioning" of the device would still give a buyer the right to try the goods (ie. the functioning of the device). It would be up to a court to decide if the buyer went "beyond what is necessary" if that was the retailers decision.

Full wording of the Regs is at http://www.legislation.gov.uk/uksi/2013/3134/regulation/34/made
 
Yeah that's basically what I was saying - the intention is to provide the same ability you'd have to check the goods out in a store prior to leaving. In actuality it gives you slightly more leeway than in a retail store as I doubt many stores would open a band new, sealed item for you to play with, even briefly, before deciding whether to buy but then most stores will have demonstration models for you to try - it's this which the regs are trying to replicate with online sales.
 
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