So to get back on track and add some meat to the bones, there are many walks of life in our society, some having never "met" the lower end and only getting a tabloid view of the workings in their existance. The OP says he felt soft for feeling the emotion of sorrow for the loss of life and that's a fine trait, it is afterall a human life lost.
Coming from a large family that existed on an estate that is rife with crime on all levels, you get to understand the way they think and live. This is not a sweeping statement but an insight into a part of life that I grew up in.
These types of criminals have little fear, of committing the crime or getting caught, they know the odds and they mostly fall in their favour. The increase in crimes that hardly get reported ( from a police officer friend) as the victims know it won't get the result is a crime in itself. The robbers also know that targetting businesses is a good trade for them, health and safety, insurance policy, staying on the cautious side means most will hand over goods or cash without much resistance. I am surprised there is not more "fake gun" holdups due to this.
Even the police have guidlines on when to abandon a chase if it risks too much danger, so the thieves drive faster.
There are also the ones that will rob a house and then go back 4 to 6 weeks later and rob it again as they will have brand new goods for taking.
Get a knock on the door and be faced with someone demanding your car keys, they will take your laptop and other easily sold on items and drive away in your car, getting caught is limited low risk, getting a smack even lower.
Need a new engine/gearbox/interior for your car, no problem, they will steal a matching one to order. These types of crimes are easy for the people I grew up with, some have a better lifestyle than me and have never done a real days work in 45 years. Its inbred, and its getting worse. There was a time when you never shi t on your own doorstep, drugs and greed for better income has disolved all that.
I still nod at the people I knew, I keep my distance, I know people who would put a knife in your face because someone "above" them asked them too. Its not a nice world, I'm glad I'm out of it. I'm classed as the white sheep in the family.
I do not have sympathy for those that fall, I have a nod at the justice done to the ones that were wronged. There is always a choice in your lifestyle. Jaded I may be, proud I am.