gramps
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I bought my Fitbit Versa 4 smart watch from Argos on 1st January 2024, it’s been great, with excellent battery life (several days) but on Wednesday it threw a wobbly and nothing I could do would reset it to normal operation.
On checking I saw that it had a 2-year warranty and I was 22 months into that.
I used the Fitbit (now Google) App to speak to support.
Much to my surprise I had a response almost immediately. Having explained what I had already done to rectify the fault the representative said he wouldn’t waste my time going over it again but would send a return label and as soon as the old watch was received they would post out a replacement.
I got the label and saw the destination as Poland so assumed a long wait. Dropped off at a DHL point on Thursday and just had confirmation that the replacement will be with me today (Saturday) after lunch!
Not bad service from Google.
On checking I saw that it had a 2-year warranty and I was 22 months into that.
I used the Fitbit (now Google) App to speak to support.
Much to my surprise I had a response almost immediately. Having explained what I had already done to rectify the fault the representative said he wouldn’t waste my time going over it again but would send a return label and as soon as the old watch was received they would post out a replacement.
I got the label and saw the destination as Poland so assumed a long wait. Dropped off at a DHL point on Thursday and just had confirmation that the replacement will be with me today (Saturday) after lunch!
Not bad service from Google.
