Fit For Purpose question

Disgraceful state of affairs. Hope you get a decent fix out of all this. Personally wouldn't accept a B Grade machine as you have no idea of what has happened to it and I would be annoyed by the sheer suggestion of it. If this is how Canon treat CPS members then I am surprised they hold any of them. Investment in glass has a lot to answer for I fancy.
 
have checked on cab and its all repair or part refund blah blah

a working mkIII is all I want.. its not much to ask for the money i paid out :(

bert yer right re glass... and re disgracefull
 
Canon appear to be extracting the urine big style here - they do not have a monopoly on the market, and you wouldn't be the 1st pro to cross to the dark side, especially with their current pro range on offer by Nikon. Are Canon incapable of realising this?? Perhaps they are not suffering in the current economic crisis.....;)

I'd email them with a link to this forum, you know the one with 5k (a guestimate) potential Canon viewers reading it! It is beginning to sound like the EportUK thread!!??
 
candlestick.. i do have over 10k of canon equipment here.. thats a lot..its a big part of my life invested...But i dont think 10k is anything to canon though :( and it would seem it isnt ... :(
 
Exactly my point, 10K (and probably 10 times amount that in your pro lifetime) should not be sniffed at by any company!! I could understand if Canon gave me that kind of service (though I'd still be pretty hacked off) but I'm not a member of CPS - you should be getting a platinum service so to speak!!

Canon should be ashamed of themselves!! :(
 
give watchdog a tug see if they is interested?

shocking treatment for the money.
 
two interesting phone calls in the last hour..

canon regional sales manager who covers the shop i got the camera from.. he apologised and apologised and said he is getting this sorted.. he is emailing and will telephone the appropriate lady to get the swap sorted asap and i should expect a phone call from her to have it sorted.. he said hopefully today but as the day is nearly ended then may be monday

back to waiitng for a phone call...


then the shop phoned me half an hr or so later... elstree shut down this aft due to a power failure.. everyone went home so cant be sorted today..

he then said a camera is being sent to me immideiatly and they will pick mine up when it gets here thus saving time...

he said a B class camera isnt a used camera.. its one that will have been sent out.. maybe not powerd up as a lot dont...hmm... and then sorted, it cant be classed new but it wont have been used.. however he would be suprised if they gave me one of them..

so as its weekend now.. hopefully some more news on day nine.. monday...
 
Kipax that is disgusting treatment canon have landed you with, I can t add anything to help you get it sorted out but I hope it all comes good in the end for you.

Mark
 
interesting thread. I wonder how much damge the MkIII has done to Canon in the long run.

I am guessing a lot of pro's who depend on the camera, once switched to another brand, are unliklely to come back.

One issue is that Nikon were (i read in another thread) offering good prices to take your canon gear in exchange for nikon gear (could be wrong, anyone remember that thread?)

Its the old expression, one recommendation gets you 1 sale, 1 negative review loses you 10
 
cressers said:
interesting thread. I wonder how much damge the MkIII has done to Canon in the long run.

I am guessing a lot of pro's who depend on the camera, once switched to another brand, are unliklely to come back.

One issue is that Nikon were (i read in another thread) offering good prices to take your canon gear in exchange for nikon gear (could be wrong, anyone remember that thread?)

Its the old expression, one recommendation gets you 1 sale, 1 negative review loses you 10
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I have herd this about Nikon offering trade ins for your canon gear from a few other photographers at matches i have covered recently but never managed to find any thing about it myself does anyone have any details ?
 
Any movement on the ongoing saga Kipax?
 
A women called maureen phoned me as promised within the last hr.. But she said theres no way they wil send one out and pick mine up as promised friday by someone else :(

She said I have to send mine back today.. they will check it.. send a letter of confirmation out and i sign return and then they send a b class camera out...

sigh.

so I got her down to.. I send camera out this morning guaranteed next day del.. tue she emails me the letter., i print. sign and fax it back.. she then send out the camera tuesday for next day del... so I get it wed and all over and done with..

But I will be shocked to the core if I get it wed.. more likely thursday ... this is day 9 and thursday will be day 13

In the letter i sent wiht my camera i reiterated the plan and also wrote down that she had promised..BClass camera is not used... does not require any fixes or firmware updates that are currently avalabe at time of writing.. i specificly asked her about the one that came out in march.. she said it will be up to date..

so.. cameras gone and she is going to contact me again tommorow.. she gave me her direct line number just in case..

fingers crossed :(
 
SKP said:
I have herd this about Nikon offering trade ins for your canon gear from a few other photographers at matches i have covered recently but never managed to find any thing about it myself does anyone have any details ?
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Heard the same stories myself and I spoke to the shop I got mine from .. he said all prem league photographers where contacted and they only swap white lenses and canon bodies..

no other details as to who what how though...
 
KIPAX said:
A women called maureen phoned me as promised within the last hr.. But she said theres no way they wil send one out and pick mine up as promised friday by someone else :(

She said I have to send mine back today.. they will check it.. send a letter of confirmation out and i sign return and then they send a b class camera out...

sigh.

so I got her down to.. I send camera out this morning guaranteed next day del.. tue she emails me the letter., i print. sign and fax it back.. she then send out the camera tuesday for next day del... so I get it wed and all over and done with..

But I will be shocked to the core if I get it wed.. more likely thursday ... this is day 9 and thursday will be day 13

In the letter i sent wiht my camera i reiterated the plan and also wrote down that she had promised..BClass camera is not used... does not require any fixes or firmware updates that are currently avalabe at time of writing.. i specificly asked her about the one that came out in march.. she said it will be up to date..

so.. cameras gone and she is going to contact me again tommorow.. she gave me her direct line number just in case..

fingers crossed :(
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What are they p***ing around for? It's an appalling saga
 
Day 10
No phone call or email letter from canon to say they recieved my camera or the call about swapping it.. so i phoned them... Didnt know it had arrived.. so went to check and phoned me back.. they have it and then sent me an email letter to sign and return so they can post me a BStock camera

The wording on the letter was that I agree accept a replacemnt b stock camera as a gesture of goodwill by canon.... It hurt to sign it but what the heck lets get it over wiht.. It also says existing guarantee will be transferred to this unit

So ... holds breath for camera to arrive on day 11 wed 1st april.... eeerm hang on... 1st april? sigh :)
 
Haha good luck with the return sir. Hopefully you will get what you originally paid for this time!!
 
To be honest I would be happy to wait if I thought they were going to replace the camera. I asked what you thought the shutter count would be but you haven't answered so would a good guess be 100,000? By your own admission it gets constant use so it would be interesting to know.

Playing devils advocate here how do Canon know if you look after your stuff? For all they know you could be a right hashy B that doesn't service their equiptment or even clean it! I bet the guys at Canon see some sights 'under warranty'.

I wouldn't think 10 days is too long to ask of Canon in a case like this and I know I use Canon but would say the same if it was Nikon.

So I have to ask 'what did you want to happen or what did you want/expect Canon to do?
 
I haven't read all of this thread, but that's shocking service you've received there...

As a contrast, I own a Makita sliding mitre saw and have had it for 3 weeks but the bearings on the slider are rough. I asked for a brand new unit as the cut is being affected by the juddering and the Office Manager at the place of purchase has arranged a courier to collect the faulty unit tomorrow and a replacement should arrive when they have the replacement in, in a few days.

Why oh why can't Canon do the same?:shrug:

I should be left with tool I trust (given the quality of Makita) and the replacement shouldn't have the same fault...

Hope it's sorted soon
 
markta said:
I haven't read all of this thread, but that's shocking service you've received there...

As a contrast, I own a Makita sliding mitre saw and have had it for 3 weeks but the bearings on the slider are rough. I asked for a brand new unit as the cut is being affected by the juddering and the Office Manager at the place of purchase has arranged a courier to collect the faulty unit tomorrow and a replacement should arrive when they have the replacement in, in a few days.

Why oh why can't Canon do the same?:shrug:

I should be left with tool I trust (given the quality of Makita) and the replacement shouldn't have the same fault...

Hope it's sorted soon
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I think there is a difference between three weeks and eight months! Try getting them to change your saw after eight months and see what happens.
 
admirable said:
To be honest I would be happy to wait if I thought they were going to replace the camera. I asked what you thought the shutter count would be but you haven't answered so would a good guess be 100,000? By your own admission it gets constant use so it would be interesting to know.

Playing devils advocate here how do Canon know if you look after your stuff? For all they know you could be a right hashy B that doesn't service their equiptment or even clean it! I bet the guys at Canon see some sights 'under warranty'.

I wouldn't think 10 days is too long to ask of Canon in a case like this and I know I use Canon but would say the same if it was Nikon.

So I have to ask 'what did you want to happen or what did you want/expect Canon to do?
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So you would be happy that as a Pro photographer you could not make the money to keep your family, while Canon pro services decide wether or not you deserve their help when their very expensive pro grade equipment fails, try telling the children when there is no food on the table next month because you have not been able to work, maybe that's a harsh example but unfortunately for many a simple fact ,I have to add why do you buy pro grade equipment ? for its toughness & reliability surely, as for what do you expect Canon to do ? maybe provide a tool of the trade that does not fail 4 times within an 8 month period or is that just to much to ask. all i can say is poor show Canon :thumbsdown:
 
admirable said:
I think there is a difference between three weeks and eight months! Try getting them to change your saw after eight months and see what happens.
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IIRC I think Kipax had problems with it after just under a month and was sent away for repair and the camera has broken a few times since and Canon's stance was the same then as it is now...

Another member has the same problem with his 5D Mk II and took loads of hassle even to get a B stock replacement..
 
9 weeks old it stopped working.. then a month or so later it went back.. then OK right the way through crimbo to feb this year and had to go back again and then packed in 10 days ago... Each problem different to the other and each problem left the camera unusable.

As a freelancer I need to have working equipment.. 3k is a bit much to pop out and buy a replacement.. My backup camera is a perfectly good 1dmkII and the work I ahve done in the last 10 days are with this.

But and heres the big but... I ahve not been able to do work that requires the mkIII

I joined the CPS for fast service as well.

Sorry but i think 10 days of me not being able to use equipment i paid for and me havign to phone so many different people and departments.. not to mention the 70+ quid postage .. being messed about wiht different stories and finally getting a replacment on day 12 .... Not good enough by a long way..

If you would be happy with that then thats up to you..But when your out and about and spend most of your time worrying if the camera is even going to make it through the session.. thats just wrong.. new camera and hopefully not as unlucky.. :)
 
KIPAX said:
But when your out and about and spend most of your time worrying if the camera is even going to make it through the session.. thats just wrong.
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Very true...I bet you constantly have a nagging thought in the back of your mind wondering what is going to go wrong next. :(

All the best with the replacement. :)
 
sdb123 said:
Very true...I bet you constantly have a nagging thought in the back of your mind wondering what is going to go wrong next. :(

All the best with the replacement. :)
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It eases with time as it did between fault 2 and 3 ... but then just as i am confident and happy.. wham.. the lens catch doesnt work and i cant attach a lens to the camera... just one thing after another.. lost all confidence in it...

I love it when its working.. has many more good bits than faults :)
 
I hope Canon pull there finger out soon and get you a new working camera.
Having read the thread it sound like Canon are going to have to give you a large payout if you were to go down the litigation route.
They have sold you a camera that is not fit for purpose.
 
Dom said:
I hope Canon pull there finger out soon and get you a new working camera.
Having read the thread it sound like Canon are going to have to give you a large payout if you were to go down the litigation route.
They have sold you a camera that is not fit for purpose.
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Yeagh.. prob why they are so keen to get me to sign the letter saying i will accept the replacement ..

Have been promised? that it will be here tommorow... wed... so fingers crossed but breath not held :)
 
So I have to ask 'what did you want to happen or what did you want/expect Canon to do?
 
admirable said:
So I have to ask 'what did you want to happen or what did you want/expect Canon to do?
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I am happy with what they ahve done..I am far from happy that its cost me money in postage and lost work.. I am far from happy that its taken nearly 2 weeks and not the 5 days they promise to sort CPS members problems out in. I am far from happy that I have had to spend time every day chasing people to actually do somehting.. I am far from happy that as nice as everyone has been.. they all seem to ahve different stories..

Its not a matter of I got what i want... its how... its not the way a customer with 12.5k of money invested in there company should be treated.. its not the way someone who pays thousands for a camera should be treated when on everage every 2 months it has to be returned because it doesnt work


hows that for starters? :)
 
You're not answering my question.
 
KIPAX said:
I am far from happy that its taken nearly 2 weeks and not the 5 days they promise to sort CPS members problems out in. I am far from happy that I have had to spend time every day chasing people to actually do somehting.. I am far from happy that as nice as everyone has been.. they all seem to ahve different stories..
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I think he wants some continuity between what different people say and for them to work to the 5 day deadline they set themselves
 
admirable said:
You're not answering my question.
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Sorry thought I had... I am missing somehting then... its me.. It tends to happen. I think I am missreadin what you eman.. not quite sure ?

Another go :)

I wanted them to replace my camera but I wanted them to do it within a better time frame (the one they said) and without me having to chase them every day.. because for sure nothign would have happened today or any other day If I wasnt chasing.. I wanted better customer service and i wanted it to not cost me anything.. i wanted not to worry and not to feel like no one was interested.

I think thats it? :) but it still looks like my first attempt ?
 
KIPAX said:
canon regional sales manager who covers the shop i got the camera from.. he apologised and apologised and said he is getting this sorted.. he is emailing and will telephone the appropriate lady to get the swap sorted asap and i should expect a phone call from her to have it sorted.. he said hopefully today but as the day is nearly ended then may be monday
...
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Had you considered emailing the sales manager a link to this thread? They may wish to re-think how they are handling the issue if they are aware that the details are now in the public domain.
 
erding said:
Had you considered emailing the sales manager a link to this thread? They may wish to re-think how they are handling the issue if they are aware that the details are now in the public domain.
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To be honest I want to get a camera in my hand.. i dont want to get anyones backs up and give them a reason to say stuff him.. make him wait.. hence why I ahve been nothing but nice and polite to everyone I ahve spoken to :)
 
SO, have you got your replacement yet?

If so, get a piece of letterhead paper and write to the Chief Executive - NOBODY ELSE.

Write down all that you have you told us on here. Then ask him/her (worth finding out who the CEO is) whether that is the normally accepted performance of his staff and the usual treatment meted out to their professional customers.

As a comparison. I had my Nikon 70-200 do funny things. It wouldn't workon VR at all - I phoned NPS, thye asked to see some pics if I could email them in...I actually sent the a CD with pictures on displaying the problme. I got a phone call about 2 days later to say that it shouldn't be like that and they would try to repair it under warranty. I would have a loan lens while it was bieng repaired/checked. They sent me a loan lens.

A couple of weeks wnet by, th eloan lens worked OK. My lens was being replaced - THEIR OFFER, NOT MY REQUEST. They sent me a new lens and the courier was briefed to collect the loan lens as he delivered the new one.

NPS gives a 3 working day turn round. Itis administered and staffed by full time Nikon employees in HQ - not farmed out to a 3rd party contractor (which it sounds like Canon do from what you say). They don't need my number - they remember my name.

Nikon are a completely different type of company to Canon. They even worked round the problem of the lens mount so that all the leneses from 1959 still work on themodern bodies. Unlike canon who decided to shaft all their owners when they changed from FD mount to the new EOS mount...apparently because it was the only way they could provide the new systems...Nikon didn't need to.

Canon have shafted their owners a couple of times in recent years.

Nikon have made sure that there is backwards compatability right across their pro range for nearly every accessory and lens. A very thoughtful and loyal approach. Nikon do care about their owners.
 
Amazingly its arrived:)

Box shows yellow dot.. mine was blue
Camera looks unused.. sparkling... and shows 72 actuations

Just tried a few straight out the box shots... on the 300 prob needs a little calibration.. looking good so far...

Going to try other lenses then look at sligh calibration...fingers crossed time :)
 
best of luck with it, this has got to be a good one :)
 
Hope that your problem is now resolved, Kipax.
 
KIPAX said:
The wording on the letter was that I agree accept a replacemnt b stock camera as a gesture of goodwill by canon
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What a **** take by Canon "gesture of good will" my arse, i hate to say this but i think by accepting a B class camera you may have dropped yourself in it even more should it go wrong, and i really hope it doesn't for you, i would only have accepted a new replacement, even if it meant taking them to the small claims court, which given the service you've had i'm confident you would have won hands down, i would have definitely threatened them with the Watchdog programme,and another thing the onus was definitely on the shop not the manufacturer, all's i can say is i'm glad i never went down the Canon route, i wish you all the best with the replacement and really hope nothing else goes wrong with it :thumbs:
 
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