Faulty WD My Book Live with lost data

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-Rob-

Say Cheese!...Oh, and call me Susan
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I have been using a 2TB WD MyBookLive NAS to store documents, music, photos and videos for the last 3 or 4 years. It's always works perfectly until yesterday. It is a 2TB drive with roughly 1.5TB of data stored on it but yesterday it started showing as a 465GB drive with only 303GB of data on it.

When I browse the drive I can see some of the data that I'd expect to be there and I've managed to copy that on to another drive. I can see greyed of icons for some data but must of it is just not showing at all.

Anyone any ideas as to how I might be able to recover all the data if it's possible? Is there any software that can do a recovery?

I've tried doing a system reset by pressing the reset button for 20 seconds but it doesn't seem to do anything. I've also tried turning it off & on again and I've used a different ethernet cable but no success yet.
 
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Take a look on the WD site. There's some diagnostic software on there I believe for their hdd's. Might help?
 
neil_g said:
Is it raided if so what raid level?

Is there a web interface for it, does it say one of the drives is degraded?

Do you have a backup?
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No it's not raided. This drive is for 'non-essential' data like music, films and just random photos so I didn't have a back up of it.

Luckily all my wedding photos are all safely stored on 3 other drives that are working fine.

The WD does usually have a web interface but it I can't access it. Yesterday it was asking for a username & password to log on to it but nothing was working to let me in to it. Today it's just not accessing the web interface.
 
Last resort would be to remove the HDD and plug it into a computer directly.
 
If this was my Disk, I wouldn't bother with another HDD dock but I would mount the disk in a PC running Linux of some flavour.
Then I would try to copy the disk at the bit level somewhere else so at least I would have an image of the corrupt disk.
Utilities such as Testdisk (open source) or Recuva could be tried to see what they can read /recover but on a 2Tb disk this may take days!
 
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