Fake Lightroom 5 Serial on ebay

Euan

Euan

Suspended / Banned
Messages
2,585
Edit My Images
Yes
So i bought a copy of lightroom 5 from eBay from this seller, http://www.ebay.co.uk/itm/271835000446, it came by digital delivery and something didn't add up so i contacted adobe who confirmed its a fake serial (although it does let me activate LR). Contacted eBay and started a dispute and escalated it to a case and they found in the sellers favour, they won't refund me since it was delivered digitally. Whats really annoyed me is they don't seem to care that i have proof from adobe (the chat transcript) proving these are fake serials and not once have they asked to see it. As a good will gesture they are giving me a £25 voucher but the seller is still selling the LR's. Im going to write a complaint and post it to eBay uk's offices as well, its not the money to be honest its the fact that int his whole issue the fact its pirated doesn't seem to matter, i can't even leave negative feedback to warn others as i tried that and eBay removed it! Tossers!!!!
 
I though Ebay had quite a strong stand on fake goods, it's in their T&Cs, I don't know how you've worded your complaint, but I'd be surprised that they knowingly allow the sale of fake goods.:thinking:

If they have, then you should make a formal complaint to Adobe, who might want to take action against ebay and the seller, (which is the reason ebay take counterfeiting seriously). Copyright breach is a civil matter until it's done on a commercial scale, when it becomes a crime. This is actually a criminal offence, and I can't believe Ebay haven't taken it seriously.
 
eBay's rules state that you cannot leave "inappropriate" FB, ie a -ve under +ve rating

I would not use eBay for electroics such as camera gear etc, one I bid on a Canon50d only to recieve a 350d. Seller refused a refund. Too many Chinese sellers masquerading as UK sellers. Have no issue with Chinese, but do have re non UK sellers making out they are UK based.

Sticking to things like beat up old lawnmowers as source of spare parts

Try Office of Fair Trading. I believe Sale of Goods act updated, but indeed illegal to pass off fakes as genuine, also would Adobe do anything themselves?
 
say that they are committing a crime by allowing fake goods to be sold on ebay ad that trading standards have been informed

they will refund you , can you get a letter of adobe with the info on it regarding it been fake

i would still contact trading standards and they will look into ebay
 
I've told them all this via emails and a lengthy phone call yesterday. I got passed from pillar to post! I appealed the decision and eventually they agreed to investigate the seller. They emailed me to say they were investigating it, i replied saying I was extremely disappointed as they seemed to have missed the point about it being fake. Had an email this morning saying they wouldn't refund as the listing was advertised correctly!! Replied pointing out yet again the software is pirated and i have given the sellers address to Adobe and pointed out that ebay don't seem to care about selling stolen goods. I have the transcript of the chat i did with Adobe online where they confirmed the serial is fake but ebay have never asked to see it!
 
Well, it looks like ebay's policy on intellectual property violations is that the rights owner has to complain to take the listing(s) down. They're not going to do anything otherwise. :meh: :indifferent:
I guess sending Adobe the link above, and the one to the listing, may be a way forward?
 
Ive sent the link to adobe and given them the sellers details and a copy of the chat i had with adobe, we'll see if they do anything. I honestly can't believe that in all of this they just don't care that its genuinely counterfeit and have never asked for proof.
 
Its not adobe thats ignoring it, they confirmed its a fake serial. Its ebay thats ignoring the fact that it's pirated
 
Stories like this are exactly why I wouldn't buy anything via fleeBay unless I already knew the shop owner personally.

I would do absolutely everything in your power to resolve this matter, Euan - Take it to all the authorities you can, as others have already posted in advice.

The seller needs taking down!!....

Minotaur.jpg
 
Last edited:
Euan said:
I've told them all this via emails and a lengthy phone call yesterday. I got passed from pillar to post! I appealed the decision and eventually they agreed to investigate the seller. They emailed me to say they were investigating it, i replied saying I was extremely disappointed as they seemed to have missed the point about it being fake. Had an email this morning saying they wouldn't refund as the listing was advertised correctly!! Replied pointing out yet again the software is pirated and i have given the sellers address to Adobe and pointed out that ebay don't seem to care about selling stolen goods. I have the transcript of the chat i did with Adobe online where they confirmed the serial is fake but ebay have never asked to see it!
Click to expand...

i had a item i bought off ebay and cause i got a courier to collect ebay said i had accepted it as sold as seen which i was not happy with

once i pointed out the item was sold with a battery in bits and not shown and started to explain that it could of leaked acid all over me and they would of been part responsible they refunded me in full they didn't want the argument they know they would of lost

i waited for email to send it back to seller never got one so i asked them for the address they said they refunded me in good will so keep the item which i was surprised at so got money and a new laptop

p.s i know there is no acid in laptop battery but i wasn't going to let it ly at that i wanted a refund for selling faulty goods
 
Thanks people, I've had a couple of scams on eBay over the years and eBay have always been really good with it and sorted it out quickly and fairly. Im normally good at doing my homework and checking things out prior to bidding/buying and id thought i would be covered in the even it went wrong. Like i said before I'm just amazed i can prove they are fake/pirated and they have not asked me anything about it or let me leave feedback to warn others.
 
Wait what.

Excluding the fake thing, how are they even allowed to sell the item when its digitally delivered? Digitally delivered items are not allowed to be sold on eBay. So why the hell didn't eBay pull their advert for doing that? Even though they don't mention it in the advert, the fact eBay has admitted the seller is doing this is enough grounds for advert removal.

The sad thing is, if you had chosen to be as dishonest as the seller and opened an "item not received" case you would of got a refund. As the seller has to shown tracking, with proof that it was delivered to your address.

Have you tried speaking to PayPal? They take fake/pirated items much more seriously.
 
Last edited:
Yeah ive pointed that out to eBay as well l, i know if id been dishonest id have got my money back as well which is a joke in itself! I've tried to raise a dispute in paypal but since I've a claim with eBay it wont let me at the moment so have sent them an email explaining whats gone on.
 
Have you got the link to where it says no digital delivery can be sold?
 
Euan said:
Have you got the link to where it says no digital delivery can be sold?
Click to expand...
You are allowed to sell digital downloads on ebay
 
You don't even have to go on Ebay for fake serial numbers, or even the programs themselves. The interweb is full of them and you don't have to look far either. At least with finding them on Ebay it's easier to pin point who it is unlike the likes of the torrent sites.
 
Steve, just because people are listing items don't mean they're allowed. There are people selling adult toys, knives, used underwear etc which aren't allowed. Its just a case they didn't get caught out yet.

I sold a few thousand xbox live codes after the digital download option was removed before they pulled my adverts for selling digital downloads. But from reading your Guidelines link and googling it, I can see that eBay have since altered the rule to allow top rated sellers to sell them as long as they have permission from the owner/agent and other special conditions apply etc.

Most of the people selling them on that link, are most likely not top rated.

So the OPs seller, isn't allowed to sell them as they are not top rated. Neither is the top guy in your search results link.
 
Last edited:
Alisonfd said:
I can see that eBay have since altered the rule to allow top rated sellers to sell them as long as they have permission from the owner/agent and other special conditions apply etc.

Most of the people selling them on that link, are most likely not top rated.

So the OPs seller, isn't allowed to sell them as they are not top rated. Neither is the top guy in your search results link.
Click to expand...

Can you point me to that part please, will be worth quoting it back to eBay
 
Alisonfd said:
Steve, just because people are listing items don't mean they're allowed. There are people selling adult toys, knives, used underwear etc which aren't allowed. Its just a case they didn't get caught out yet.

I sold a few thousand xbox live codes after the digital download option was removed before they pulled my adverts for selling digital downloads. But from reading your Guidelines link and googling it, I can see that eBay have since altered the rule to allow top rated sellers to sell them as long as they have permission from the owner/agent and other special conditions apply etc.

Most of the people selling them on that link, are most likely not top rated.

So the OPs seller, isn't allowed to sell them as they are not top rated. Neither is the top guy in your search results link.
Click to expand...
I didnt say his seller was a legitimate seller all I said was that you can sell digital downloads via ebay and you can, and yes as it states on the link only top rated sellers can offer digital content and even then they have to provide a hard copy, so if its a code then they have to post it :)
 
Digital and physical delivery permitted:

You can list software on eBay if it's software that you're authorised to sell online by the owner, the owner's authorised agent, or the law (for example, second-hand software).

When you sell second-hand software, including a key or other device to use the software, make sure that you follow these requirements:

  • You must be an eBay Top-rated seller and offer eBay Premium Service for your listing.

For starters they don't have permission, it isn't 2nd hand so the law doesn't count and they're not a top rated seller.
 
spotted it now, another email to eBay on the way!
 
just had an email from paypal saying they have escalated things to a claim and are waiting in details from the other party. They have unto the 22nd to reply so hopefully get some joy with them
 
Woo! Hope they find in your favour. PayPal really are a better company to deal with, they actually listen to stuff if you ring them up.
 
Fingers crossed, im still playing email ping pong with eBay. Pointed out that the seller is not entitled to sell digital downloads etc. The email reply says that since its a digital download they can't prove the state it arrived in. Replied in a rant (a professional one!) that their statement is complete nonsense as I can prove its pirated and not once have they even mentioned that in a single reply!
 
You might be better off ringing them and hoping you get to Ireland as you're probably talking to someone in Malaysia who doesn't really have much training besides copypasting.
 
Euan,

if paypal dont come through for you, (i hope they do) if you paid for it on a credit card or a visa debit card through paypal, you can put a claim in with your card company as well, I had to do it once when an ebay deal went wrong with a USA dealer, card company get me my money back.
 
Overexposed said:
Im surprised Adobe didn't want to get involved!
Click to expand...

....I am too. Adobe certainly used to have a dedicated in-house anti-piracy team. Perhaps the OP needs to contact the right people at Adobe in Seattle and by email, not phone.
 
I've reported it on adobe's website, there's a link to reporting pirated software. Not heard anything back from them yet. ebay have gone all quiet after my last rant too. I'll keep in mind the claim through visa as it was a visa debit card via PayPal but I thought it was only over £100 you were covered?
 
Euan said:
I've reported it on adobe's website, there's a link to reporting pirated software. Not heard anything back from them yet. ebay have gone all quiet after my last rant too. I'll keep in mind the claim through visa as it was a visa debit card via PayPal but I thought it was only over £100 you were covered?
Click to expand...

It does have to over £100, but that is for credit cards.
You can do a chargeback on a debit card via your bank, but that is usually only for goods not received and will be at your banks discretion.

VISA themselves won't help you here.
 
The charge back has to go through Visa's investigation team in Southend-on-sea, they will ask for evidence and do the chargeback.

thats what happened when i claimed on my visa debit card, linked to my bank account,
my bank did nothing at all only give me the details of the people to contact.
 
Thats only for purchases over £100 though which i dont fit into unfortunately. Still playing email ping pong, they won't give me contact details for anyone in the UK, the fact its fake seems irrelevant against the fact its intangible goods (even though the seller lied and isn't entitled to sell downloads) and they don't refund that, paypal are still waiting on a response from the other party and ive written to eBay in Ireland.
 
Last edited:
Have you tried ringing ebay? Their phone number is 0800 358 6551 or 0345 355 3229

http://pages.ebay.co.uk/aboutebay/contact.html

You will get more sense on the phone. They're useless on live help or emailing.

They may tell you that their appeals department can only talk by email (they did that to my dad) but if you ring them, they will sometimes put you through to them. I spoke to them today.
 
You must log in or register to reply here.
Back
Top