Ebay Shop Help

wegotitugetit

wegotitugetit

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alex
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recently we sold a item and there was a mess up on the price item was £1200 but got sold for £12 So as you can see a big problem has arrisen

can we A, refuse the sale which is what we are doing , B be taken to court for refusing to send the item

we have explained this to the customer who is obviosly a tit for thinking that he coudl buy this part for £12

does any one have a guide for this on ebay we have searched on ebay for there listing and sales poliecies with no luck

can any one help i would love to shut this guy up big time but cant find the legit way of doing it
 
I assume from what you have said that this is a Buy It Now priced item.

In which case my understanding (from a buyers point of view mainly - sell very little) is that the item has sold for the value listed and therefore the sale should be completed in full.

However, I can see the problem and there may be some loophole or clause available to assist you here without resorting to the "The item has been lost/damaged since listing" route.

Good luck!
 
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AndrewA123 said:
I assume from what you have said that this is a Buy It Now priced item.

In which case my understanding (from a buyers point of view mainly - sell very little) is that the item has sold for the value listed and therefore the sale should be completed in full.

However, I can see the problem and there may be some loophole or clause available to assist you here without resorting to the "The item has been lost/damaged since listing" route.

Good luck!
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we have already explained to the customer about the price mix up and offered a ful appollogie but yet he is now been a arse with us
 
cheers mark it is a help but i need something we can refer him to , i suppose legally we are in trouble but it was a honest mistake who in there right mind would think they would get a £1200 engine of a 2009 bike for £12

its like saying here mate i have a 1d mk3 for £12

you would question it 1st
 
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wegotitugetit said:
you would question it 1st
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Like I did with a well-known photo chain selling something for less than 50%, who then went on to send me a lower-spec'ed item, then had to arrange its return, and were then negged for taken so long to refund me.

Every sympathy in this case.
 
Ring Trading Standards and ask their advice.

I would expect a rule of common sense to apply though.. It's an honest mistake.

Failing that, tell the customer it was out of stock, or broken when you went to package it and refund the money ;) Better for him to be an arse than to the £1188 out of pocket IMO!
 
I fear it would appear an offer was made by seller (albeit wrong), accepted & paid. Law of contract. Buyer completed his part of the deal.
As a seller I can sympathise. As a buyer I would demand you upheld the transaction. Ebay is by default where folk go to snag a bargain.
Every now and again a real winner comes along. Not the buyers fault if an error was made by the seller.
In a perfect world, both parties may reach a compromise e.g. get the item for £600, but I can't see that being likely.
To go down the "The item has been lost/damaged since listing" or "tell the customer it was out of stock, or broken when you went to package it and refund the money Better for him to be an arse than to the £1188 out of pocket IMO! " route would be utterly unethical, totally immoral and should not even be mentioned let alone considdered.
I don't know why people even make suggestions like this on open forums. It's clearly dishonest!
 
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Proglam said:
I fear it would appear an offer was made by seller (albeit wrong), accepted & paid. Law of contract. Buyer completed his part of the deal.
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I'm not 100% sure if Ebay BINs are exactly the same, but in general an advertised price is merely an "invitation to treat", meaning that the seller doesn't have to sell the item, regardless of whether the buyer offers the asking price or not.
 
wegotitugetit said:
also money has been refunded as soon as we realised

he keeps trying to pay though
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I have a feeling that once you've taken his/her money, you're stuffed but I would suggest you consult a lawyer who specialises in retail law.
 
AFAIK all a bit of a grey area with ebay as to auctions, buy it now etc, or if a buy it now shop.

Supposing you had a real physical bricks and mortar shop, Bike Engines r us, and I came in and put a £1200 engine in the trolley and went to the till. The shop then has two options.....

a) sell me the item at the advertised price

b) not sell the item

as far as i know a shop can refuse to sell any item to anybody should they not wish to do so i.e. you don't have the right as a customer to buy the product at the wrong price..... however in practice, larger shops will honour the deal for the sake of Customer Satisfaction.

I suppose the question is then, as to whether a BIN item on ebay constitutes a shop / legal transaction etc etc........ though common sense in this instance tells me you put a decimal place in by accident...........


Wasn't there someone on here recently who sold his parents caravan for peanuts - not sure how that worked out...........
 
Lynton said:
AFAIK
Wasn't there someone on here recently who sold his parents caravan for peanuts - not sure how that worked out...........
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aye, that was me! :nuts: umm, well basically I explained to the buyer about the mistake, he didn't take it well, and after I asked ebay to cancel the case due to "buyer and I disagreeing over terms" he gave up and just left me bad feedback.
 
If it is obviously a mistaken pricing you do not have to sell, same as Tesco recently underpriced a lens and then just apologised for the mistake and withdrew the product from its website.
No way were they selling it that cheap, happened recently on Amazon too with the same conclusion

Just say sorry for the error then stomach the negative feedback which i'm sure Ebay would remove given the explanation

Can't blame the buyer giving it a go, daresay most of us would on a bit of photo gear, but then give in graciously if it just wasn't going to happen
 
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"If you run into an inventory problem that's beyond your control, you're still responsible for letting the buyer know when the item will be available or issuing a refund immediately for the full amount." from http://pages.ebay.co.uk/help/policies/selling-practices.html

The refund has been made so that would appear to be that.
 
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