Had problems before on eBay. If the listing photos are still available keep them and save them. Items can be sold as seem but this is what you see "ON SCREEN" and also from experience in the small claims court sold as seen has no longs to stand on, none at all. Brand new or not you have your statutory rights and it must be fit for purpose. The fitness of your item is determined by his advert therefore the description of it. You've done absolutely the right thing in getting the case to be looked into and as he is replying only helps you. Have you kept his emails regarding the condition of the glass? The frustrating part will be how long it could take or the fact that he might not play ball when you start turning the screw. I was once told (when things got irritating and frustrating) by my legal advisor "persistence breaks down resistance" this in my case was so true. The irritation of me not giving up broke them down.
Chin up and PM me if you want any more advice.
Chin up and PM me if you want any more advice.
