DVLA rant

Garry Edwards

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Garry Edwards
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So, we have a small farm, and there is a public highway separating the two parts of it, which is pretty normal. It looks more like a farm track than a public highway but it is, which means that all vehicles travelling between the two parts need to have a qualified driver, need to be registered, taxed and insured.

A scheme exists to cover this common situation, a limited form of agricultural registration that restricts mileage, with free VED, no need for an MOT and relaxed rules on lights, indicators etc.

We also have a quad bike, during the summer months we can drive one of our normal off road cars into the fields, delivering water and carrying out the normal twice daily welfare checks etc, but in the winter only the quad bike can cope with the boggy conditions, both without getting hopelessly stuck and without damaging the land. Right now, my Mitsubishi can only manage when it’s very dry, and the Land Rover can’t manage at all, so our choices are limited.

We bought the quad from the previous owner of the farm, it has never been registered and all that I want to do is to register it, so that we can drive it legally.

The DVLA say that we can’t register it with an age related plate because we can’t produce sufficient evidence of the year of manufacturer (the VIN plate isn’t good enough for them) and we can’t get the required evidence from the original dealer, who is no longer in business. But, in theory at least, we CAN register it on a Q plate, which is fine.

They rejected my first 3 applications because HMRC, whose job it is to collect import duties and VAT, need to clear it for registration. Fair enough. After a lot of time wasted on correspondence DVLA told me to register it with HMRC, and after jumping through a few hoops this was done online, back in July. The bike was manufactured in 1995 and HMRC seem to be happy that there is no tax to pay, so back to DVLA, who rejected it again, allegedly because I hadn’t contacted HMRC …

So, another very long phone call to DVLA – very helpful, polite person as always – who told me that HMRC don’t actually contact them or do anything, other than record my contact on their database. What I needed to do was to re-submit to DVLA, quoting the HMRC reference Number, and that I would then get the registration through in 2 weeks.

So I did that, complete with a covering letter of course, which referred to my latest phone conversation.

And today, they have rejected it again, for the 5th time, allegedly because I hadn’t done the necessary with HMRC…

I’ve had enough. This has been going on since April, all because it seems to be easier for DVLA to ignore the clear, carefully written information in front of them than to actually do their job!

The obvious way forward would seem to be to waste further time and actually visit my nearest DVLA office and insist that they dealt with it, in front of me but no, all of their offices have been closed down.

Why am I even bothering to try to work within the law? Simple. We have an extremely annoying neighbour who has too much time on her hands, she videos us (and everyone else in the area) and pressurises the police and all of the other statutory agencies. The police have better things to do with their time but have told us to get it sorted as, technically at least, she is right.

Meanwhile, we have to carry on as before. We have to do it ourselves too because we can’t ask our staff to take the risk.
 
Might end up being easier (and more time/cost efficient) to get an already registered quad, maybe trading in the problem machine against it. Dealing with the DVLA is like playing chess with a deaf, blind pigeon.
 
Yep, time to get a registered vehicle. It seems the obvious way to go.
 
I have had a number of similar experiences with the DVLA. When they didn't like my criticism of their failures, they blocked my email address. An email to the Minister of Transport resulted in the situation resolved and a grovelling letter of apology.

If I was in your position I would make the CEO of DVLA aware of your dilemma. There appears to be an acting CEO at the moment - see here and here for email address.

Edit - email address link doesn't appear to work so here is email address: julie.lennard@dvla.gsi.gov.uk

Good luck.
 
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Might end up being easier (and more time/cost efficient) to get an already registered quad, maybe trading in the problem machine against it. Dealing with the DVLA is like playing chess with a deaf, blind pigeon.
Yep, time to get a registered vehicle. It seems the obvious way to go.
On paper yes, but this machine is in great working condition, having been pretty much rebuilt. It's a Honda Big Red.
A replacement machine of the same known quality would cost many thousands that we simply don't have, and an unknown one (even a Honda) would be too risky and would still cost a few grand.
 
Diminishing returns.
There comes a time when the amount of time you have spent mucking about with the agencies is hust not worth it.
Trade it in and let someone else sort it out.
 
I have had a number of similar experiences with the DVLA. When they didn't like my criticism of their failures, they blocked my email address. An email to the Minister of Transport resulted in the situation resolved and a grovelling letter of apology.

If I was in your position I would make the CEO of DVLA aware of your dilemma. There appears to be an acting CEO at the moment - see here and here for email address.

Edit - email address link doesn't appear to work so here is email address: julie.lennard@dvla.gsi.gov.uk

Good luck.


This is what I would do (above).


Glasgow City Council were dragging their heels big time with me getting a building warrant, so I wrote directly to Nichola Sturgeon. Ten days later work commenced :)
 
DVLA are the most backward of govt departments to deal with.

My experience with them was fortunately only comical and not inconvenient for me.

As above though, write to the top, they’ll pass it on for a satisfactory resolution.
 
I have had a number of similar experiences with the DVLA. When they didn't like my criticism of their failures, they blocked my email address. An email to the Minister of Transport resulted in the situation resolved and a grovelling letter of apology.

If I was in your position I would make the CEO of DVLA aware of your dilemma. There appears to be an acting CEO at the moment - see here and here for email address.

Edit - email address link doesn't appear to work so here is email address: julie.lennard@dvla.gsi.gov.uk

Good luck.

This is what I would do (above).


Glasgow City Council were dragging their heels big time with me getting a building warrant, so I wrote directly to Nichola Sturgeon. Ten days later work commenced :)
Thanks, this is what I will do.
Diminishing returns.
There comes a time when the amount of time you have spent mucking about with the agencies is hust not worth it.
Trade it in and let someone else sort it out.
No, unable.
This is a government department funded by taxpayers, including me. It isn't a free service, they charge a fee for processing this application (or rather sitting on their arses doing nothing) and I require them to do their job.
 
DVLA are the most backward of govt departments to deal with.
Yup. They seem to think they are their own little empire in Swansea. Since the local offices have been closed dealing with them for anything more complicated than a change of keeper has become an utter nightmare.
 
Yup. They seem to think they are their own little empire in Swansea. Since the local offices have been closed dealing with them for anything more complicated than a change of keeper has become an utter nightmare.
Or put another way, having had all their local offices shut, a badly implemented centralisation and underfunded IT with unrealistic performance targets, anything that will take ‘too long’ to deal with sadly gets rejected.

It ought to be obvious that you can’t expect to reduce costs whilst improving productivity without radical investment, but almost 40 years of government and media has led to the expectation of the impossible.

No matter how illogical, the public sector is seen as the perpetrator when they are in fact the victims of decreased funding and unrealistic expectations.
 
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