I use it all the time and put up reviews also. My SIL pointed out that 1 star hotels often get great reviews because expectations are low and 5* are often subjected to overly-harsh criticism as expectations are high. I think that a pinch of salt and a good bit of reading between the lines can get what you need out of the site. I also find it useful for picking up other hints and tips and have found some brilliant restaurants and gotten great "insider" travel tips from reading through reviews. Like forums, there is a whole load of diamond information contained therein, you just often have to dig thorough a lot of crap to find it.