Do I have the only Canon 5D MKII Lemon (Refund given by warehouse express)

What would you do if you was me on Monday 7th June?

  • Demand full refund

    Votes: 18 48.6%

  • Demand Replacement Camera

    Votes: 14 37.8%

  • Take Camera Back Repaired

    Votes: 2 5.4%

  • Forget above and take WEX to court

    Votes: 4 10.8%
  • Total voters
    37
KDBee said:
I have posted this morning, RMSD for am delivery a letter, with template drawn up by Dom Littlewood to Mr Colin McCarthy - Chief Executive.
Tracking SC577775037GB, so you can all see when arrives.

I don’t know how these social websites work, but sounds good so thank you for your help and links

Still no contact by WEX. So is the camera still lost?, I have no idea :bang:
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Good man:thumbs:

At least they will have a hard copy of your complaint - that is unless they lose that also.. :lol:
 
STOP PRESS.....................STOP PRESS.......................................



Good news, Channel 5 are gonna make a TV movie out of this thread.................










Sorry Kay, I thought you might want cheering up a bit....................:).

Hope you get what you want and quickly, I think I speak for 99% of members that we feel you have been treated very poorly indeed.
 
Sounds a bit like a company going to the wall to me.

Sorry you aren't getting any resolution with this Kay, I hope something positive happens soon. Have you tried joining the WEx forum to discuss your displeasure with some of their more faithful customers?

I'd write everything from start to finish in one post. If it gets moderated let me know, I'll sign up and post it for you and if that gets moderated I'm sure there will be a willing queue of volunteers to do the same. Perhaps we could all do it at the same time and cause their server a little bit of trouble too, wouldn't be very good for an on-line company would it:shrug:
 
I havnt been on the forum for ages but about to buy a 50D as good value at the moment I WILL NOT BE BUYING FROM WEX PERIOD this is in support of your situation, my £600 will be going elswhere shocking service.
 
Kev M said:
Sounds a bit like a company going to the wall to me.

Have you tried joining the WEx forum to discuss your displeasure with some of their more faithful customers?

:
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My husband Tried that well over a week ago
http://forum.warehouseexpress.com/message.asp?FTopicID=6572

and this

http://forum.warehouseexpress.com/message.asp?FTopicID=6570

I assumed they would remove or get intouch, but nothing at all :bang::bang:
He even reported his own post to Mod and sent PM to Mod :bang::bang:
 
Rob.Richards said:
Good man:thumbs:
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May wanna check that last post.... :)


Hope you get it sorted soon Kay... and nice one to the TPers who are going round to highlight the situation :thumbs:

Shocking service... especially on such a decent/high cost item!
 
(Oh boy - I guess I'm opening myself up for some heavy fire by joining this skirmish, but here goes...)

KDBee,

I replied to your husbands email on the day I received it, but I gather from this thread that this was not received. I have today sent a PM via our WEX Forum asking for confirmation of his email address so that I can re-send it.

If nothing else, hopefully this will at least give you an available contact here at Warehouse Express if required.

Many thanks,

Ben

(waves white flag and dives for cover...)
 
If you were to wave a refund you wouldn't have to dive for cover :shrug:
 
Ben at WEX said:
(Oh boy - I guess I'm opening myself up for some heavy fire by joining this skirmish, but here goes...)

KDBee,

I replied to your husbands email on the day I received it, but I gather from this thread that this was not received. I have today sent a PM via our WEX Forum asking for confirmation of his email address so that I can re-send it.

If nothing else, hopefully this will at least give you an available contact here at Warehouse Express if required.

Many thanks,

Ben

(waves white flag and dives for cover...)
Click to expand...

Fair play to you for coming on here and hopefully now you will be in a position to get things moving and ensure Kay receives the customer support she should have from the beginning.

You probably will not believe the untold damage this will have done to your business, but I and many others (and I spend an awful lot of money on photographic toys) would not buy from your company again until your customer service improves drastically. If WE don't do something soon, you may suffer a similar fate to Jessops!
 
Ben at WEX said:
(Oh boy - I guess I'm opening myself up for some heavy fire by joining this skirmish, but here goes...)

KDBee,

I replied to your husbands email on the day I received it, but I gather from this thread that this was not received. I have today sent a PM via our WEX Forum asking for confirmation of his email address so that I can re-send it.

If nothing else, hopefully this will at least give you an available contact here at Warehouse Express if required.

Many thanks,

Ben




(waves white flag and dives for cover...)
Click to expand...




We/I have not recieved any emails. You could send me a PM here on TP.
I just tried to send you a PM here on TP but you have no link to do this with
 
EdBray said:
Fair play to you for coming on here and hopefully now you will be in a position to get things moving and ensure Kay receives the customer support she should have from the beginning.

You probably will not believe the untold damage this will have done to your business, but I and many others (and I spend an awful lot of money on photographic toys) would not buy from your company again until your customer service improves drastically. If WE don't do something soon, you may suffer a similar fate to Jessops!
Click to expand...


Well said thank you
 
Well done Ben for joining up to take the inevitable flak that your company so richly deserves

Surely the best thing to do is whatever Kay wishes and try to restore some credibility amongst this particular group of potential customers

Would have thought for such a large company as WE that it would be money well spent even if its only for a PR exercise from your point of view
 
Can I also say. WEX again today have not made any contact with me, with any up-dates.
Is the camera lost? are they now willing to replace/refund? i have no idea :bang:

I look forward to hearing from you Ben
 
Fair play to you Ben for signing up and hopefully Kay will have the problem all sorted wihin days.

Kay - Ben can't send/receive pm's until he has 5 posts. Maybe a mod could make an exception to get you in contact now so you can have a clear line of contact?
 
As has been said, fair play for actually coming on here, but surely this is a matter that should have been dealt with more efficiently and initially with Kay in person rather than a forum?!? :thinking:

I am watching with interest like many others on TP to see the outcome of this, but it's going to take me a long time to gain any confidence in WEx for future business. At present I'll be steering well clear. :thumbsdown:

Perhaps now we'll see some progress - although not holding my breath!
 
Ben I've enabled your PM access on here for you.

Welcome to Talk Photography :)
 
duncolm said:
Anyway, I'll just add that after reading this, the order I'm putting together for a D300S + some lenses & stuff won't be going to WEx...
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I bought a D5000 today - didn't even consider WExp after this.....

the salesman actually knew of this thread...............:D
 
Marcel said:
Ben I've enabled your PM access on here for you.

Welcome to Talk Photography :)
Click to expand...


Thank you
PM sent to Ben with order number, our email address and home phone number.
Lets hope this now gets sorted


Kay
 
haha... Welcome Ben - do WEX sell kevlar vests as well? :lol:

Long-term WEX customer here as well and someone who had previously touted you to all and sundry as one of the primary 'go-to' guys for Photo-kit in the UK...

I await with interest the outcome of this...
 
Whilst I think that WEX have been awful over dealing with this, you have to admire Bens cajones for registering and posting in this thread. I`m sure we can all give him some time to try and sort this fiasco out.........:thumbs:
 
This is a terrible carry on. When i had problems with a company i tried to sort it out, and could not get anywhere so i contacted Trading standards, a lot of comments on here are not quite right, but i remember if it is not sorted out, i think in 28 days they can deal with it for you. They are up on the law better than anybody. I will definately not be buying from them, but i will say a good team is Cameraworld. I got a lens from the focus show that i was not quite happy with, when i rang them they were excellent. Sorted it for me and was really nice to deal with. I feel so sorry for you with this situation, it is taking far too long, or how about going to a local solicitor, you get 15 minutes free, why not seek advice from them.
 
I was a Sales Manager for many years, dealing in Hong Kong, Japan and Korea

one TINY mistake not rectified at once can spell disaster, rectified it builds confidence you will assist the client in the future

how could WExp be so stupid...!!

If I were the GM there - people would be fired for such a saga !!
 
Ben at WEX said:
(Oh boy - I guess I'm opening myself up for some heavy fire by joining this skirmish, but here goes...)

KDBee,

I replied to your husbands email on the day I received it, but I gather from this thread that this was not received. I have today sent a PM via our WEX Forum asking for confirmation of his email address so that I can re-send it.

If nothing else, hopefully this will at least give you an available contact here at Warehouse Express if required.

Many thanks,

Ben

(waves white flag and dives for cover...)
Click to expand...

Welcome Ben
well done for at least showing hopefully that some one at WEX is trying to help

no need to wave the white flag and dive for cover...wave the white flag and surrender ;)
 
fracster said:
Whilst I think that WEX have been awful over dealing with this, you have to admire Bens cajones for registering and posting in this thread. I`m sure we can all give him some time to try and sort this fiasco out.........:thumbs:
Click to expand...

Good words Ade and full credit to Ben for his post - hopefully now that the doors of communication have finally been opened, Kay will have the matter resolved to her satisfaction.

As someone who has spent many ££££'s with WEX, I consider that this would go someway along the PR road to rebuild their previously good reputation.
 
So Ben is an available contact at wex?
Interesting... does that mean he's able to authorise the refund that Kay should be given?
Along with a grovelling letter of apology to her and her husband of course... and some free vouchers to spend on accessories as an extra apology? ;) ;)

I still won't buy from them in the future though... sod having to join 100 forums and scream from the hilltops just to get someone to actually listen after the sale has been made.

funny how helpful these companies can be BEFORE the sale.
 
fracster said:
Whilst I think that WEX have been awful over dealing with this, you have to admire Bens cajones for registering and posting in this thread. I`m sure we can all give him some time to try and sort this fiasco out.........:thumbs:
Click to expand...

No disrespect Ade, but what's so brave about a bloke called Ben, who claims to be from WEx, posting in a forum, not least at this very late stage? Now it would've been impressive if all of the TP members who've posted here were in the pub together, discussing the issue, and Ben had swanned in and offered to buy everybody a drink, now that would've been brave! :lol:

"Fair play, fair play"??!?!?!! :gag: Let's see WEx sort KD out by no later than lunchtime tomorrow, then we can talk about fair play; you never know, if they do it right, they may even win some customers back :thumbs:
 
Ben at WEX said:
(Oh boy - I guess I'm opening myself up for some heavy fire by joining this skirmish, but here goes...)

KDBee,

I replied to your husbands email on the day I received it, but I gather from this thread that this was not received. I have today sent a PM via our WEX Forum asking for confirmation of his email address so that I can re-send it.

If nothing else, hopefully this will at least give you an available contact here at Warehouse Express if required.

Many thanks,

Ben

(waves white flag and dives for cover...)
Click to expand...

Hi Ben,

What is the quickest, easiest way for this thread to be brought to the attention of the CEO of WEX? I suspect internally people know about this and think its better to batten down the hatch and wait for the storm to blow over. Because they think slightly marginalised forum members/shoppers won't completely lost as they are still giving WEX the benefit of the doubt.

Save yourself a lot of agro and do your employers a big favour. Internal email to CEO, labelled urgent, with a link to this thread. Who knows you may get rewarded for your initiative.
 
Nifkin said:
No disrespect Ade, but what's so brave about a bloke called Ben, who claims to be from WEx, posting in a forum, not least at this very late stage? Now it would've been impressive if all of the TP members who've posted here were in the pub together, discussing the issue, and Ben had swanned in and offered to buy everybody a drink, now that would've been brave! :lol:

"Fair play, fair play"??!?!?!! :gag: Let's see WEx sort KD out by no later than lunchtime tomorrow, then we can talk about fair play; you never know, if they do it right, they may even win some customers back :thumbs:
Click to expand...

Can`t argue, WEX have forked up big time. Maybe Ben is just another con job, maybe he isn`t, maybe it is worth giving him a chance?

We have all screwed up, WEX have big time here, I accept that. But maybe give the guy a day or two to see what can happen..............:shrug:
 
fracster said:
Can`t argue, WEX have forked up big time. Maybe Ben is just another con job, maybe he isn`t, maybe it is worth giving him a chance?

We have all screwed up, WEX have big time here, I accept that. But maybe give the guy a day or two to see what can happen..............:shrug:
Click to expand...

Indeed. Can we put away the pitchforks away and give the guy a chance to put thinks right please.
 
Look on the bright side Kay... If things take much longer WEx will end up giving you a 5DMKIII as a replacement! :D

Joking aside, it'll be nice to see a sucessful resolution to this issue. I guess we'll see what Ben has to say in due course.

Si
 
fabs said:
Indeed. Can we put away the pitchforks away and give the guy a chance to put thinks right please.
Click to expand...

But I've only just finished sharpening mine:thumbsdown:

Lets face it, the only way Wex are going to save any face here is to stump up a replacement. That should take an hour in the morning. Once they've satisfied the customer and placated the baying mob they can take all the time they like to find the camera they've lost for the second time.
 
A pitchfork, I see that and raise to a newly sharpened Stihl chain saw...........:D

Give the guy a chance before giving him a kicking.Awful service from WHE, but give the man a chance.........:)
 
You lot are going soft, where's your fighting spirit and killer instinct eh?;)
 
Just recieved Email from Ben, that looks very promising :thumbs:

I will up-date when i know more
 
Superb :clap:

TP to the Rescue!!!!

This place ROCKS :love:
 
19 days this thread has been active for, 19 days of bad press for WEX.
WEX should have sorted this out a long time ago.....too little, too late?????

There are a lot of members who are now very reticent (maybe an understatement) about using WEX in the future.

They also need to find someone who is aware of the Sale of Goods act and their companies responsibilities under the act.
 
Great news WEX have emailed me, they will replace the camera for a new one. :)
But they dont have any instock at the momment. They may not get stock till end July. :'(
They have offered to send back to me the repaired camera and to replace with a new one when they get new stock. Im not sure if i would want to do that :shrug:
So should i just get a 2nd camera (ie 40D) and wait for the new camera from wex to arrive next month? :shrug:
 
If I were you....I'd call round my local camera shop and see if they have any in stock. Then ask WEX for a full refund and buy the new camera locally.
This fiasco has gone on for far too long already and it'll only drag on for another month.
 
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