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Martin England
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I must have lead a sheltered life... I had to look that one up
Just about sums it up though!
I also had to look up. tut tut
Do I have the only Canon 5D MKII Lemon (Refund given by warehouse express)
- Thread starter Martin England
- Start date
I also had to look up. tut tutThis is ridiculous, they should be pulling out all the stops to get this sorted, I used to manage a customer service department and sod's law says the worst always happens to the one customer that you don't want anymore bad things to happen to. They should have someone with a bit of clout tracking every movement and getting back to you frequently.
I am in the market for some new kit and the last place I will be considering is WEX their service is none existant...
I am in the market for some new kit and the last place I will be considering is WEX their service is none existant...
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Martin England
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They have to date never got back to me, at all.
They have not even contacted me at all, over any of this
tikkathreebarrel
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I'd just like to add my pennyworth of disbelief as to the way you've been treated. If you'd bought a penny arrow bar in the half price bin you couldn't have expected any less service.
And I bet you're wishing that WEX were in Inverness rather than Norwich too.
And I bet you're wishing that WEX were in Inverness rather than Norwich too.
tdcist
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Dave,
Dont give up on us.! We will get one for you soon
Stuart
I know you will Stuart! As I said its not you guys that are at fault... I have now found out (From here actually) that Canon UK don't have the lenses!! (Helpful Really)... I am definitely more than happy with you guys, especially with the the help you gave for the insurance quotes etc... There is a load more info actually on the burglary, but I'll tell you more when I pop in next!!
nikontos said:
Interesting about the grey import comment...... where do you stand on warranties with one?? Is it something that Canon UK would say "sorry its a USA/hong kong Lens, were not interested!"??? if anything were to happen... I would say of course it would be WEX's problem, but judging by this thread... well i'm just not sure how it would be dealt with!!
evilonion
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just to sumarise...
you bought a camera, the box was already open
camera broke after a couple of months
you sent it to whe to have it fixed.
they sat on the camera and never sent it to canon for a very long time.
canon fixed it straight away and sent it back
whe have now lost the camera.
All thw while they have completely ignored any contact you have had with them and you have been given the brush off?
I'd be back in touch with trading standards and failing that i would contact my solicitor.
They have lost your camera, they should have no time to find it, they should replace it straight away.
Have you been down there in person at all?
I would suggest a visit and demand to see a manager etc and ask for a replacement there and then.
winds me up just reading this thread!
If this had happened to me id be fuming!
Have you been on trading standards case about this?
I would ring them again tomorrow and hammer them over this.
you bought a camera, the box was already open
camera broke after a couple of months
you sent it to whe to have it fixed.
they sat on the camera and never sent it to canon for a very long time.
canon fixed it straight away and sent it back
whe have now lost the camera.
All thw while they have completely ignored any contact you have had with them and you have been given the brush off?
I'd be back in touch with trading standards and failing that i would contact my solicitor.
They have lost your camera, they should have no time to find it, they should replace it straight away.
Have you been down there in person at all?
I would suggest a visit and demand to see a manager etc and ask for a replacement there and then.
winds me up just reading this thread!
If this had happened to me id be fuming!
Have you been on trading standards case about this?
I would ring them again tomorrow and hammer them over this.
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whilst a visit to WHE may be in order, I think the logistics for Kay make that a tad difficult. I can be on their doorstep within 20 mins, whereas from North of North Scotland it's a bit of a hike.
I was in there today actually (didn't buy anything) and did refer this thread to the sales guy using one of their "customer PC's" ....
He was a bit "oh my god, that's not very good is it." - he's going to mention it to the showroom manager, who hopefully will make the bosses aware......
Not just for Kay's sake, but the amount of people on here who are saying crap service.....
I was in there today actually (didn't buy anything) and did refer this thread to the sales guy using one of their "customer PC's" ....
He was a bit "oh my god, that's not very good is it." - he's going to mention it to the showroom manager, who hopefully will make the bosses aware......Not just for Kay's sake, but the amount of people on here who are saying crap service.....
Pb1of6
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He is right but what is it an 800 mile round trip :nono:
Didn't someone earlier in the thread who live local to WEX offer to call in on your behalf
oops 2 minutes to late sorry Lynton
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Rob.Richards
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Well I see this still hasn't been resolved at all. Add another to the list that will not be using WEX - ever. Wouldn't be prepared to risk my money with a company that has so little regard for its customers. What a bunch of muppets for not sorting this out, some companies must love bad PR!
Did you write a letter to the MD private and confidential like I suggested? If not, It might be an idea and also include details of this thread. If you haven't written, can I ask why? This seems to have been going on for ever, but you do need to cover all channels!
Did you write a letter to the MD private and confidential like I suggested? If not, It might be an idea and also include details of this thread. If you haven't written, can I ask why? This seems to have been going on for ever, but you do need to cover all channels!
duncolm
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An 800 mile round trip from Caithness isn't going to get you anywhere near Norwich, even if you're a crow!
Anyway, I'll just add that after reading this, the order I'm putting together for a D300S + some lenses & stuff won't be going to WEx...
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Martin England
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Thank you all so very much for your support it is very much appreciated and very kind of you all.
I have been waiting on camera to be returned to wex before I know what to do next, indeed what they are going to do next.
Anna Paton did say in our one and only phone conversation, she would speak to canon pro rep for a replacement. ,but would need camera sent of and returned first from Canon.
I did write a email to MD on Thursday 3rd june, but sorry to report no reply.
I will sit tight tomorrow, but wont hold my breath that they will get in touch, as this is something they have never done to date.
Someone on here said, I bet you wish they were based in Inverness and not Norwich. Whilst that is true I do wish this but my husband wishes that a lot lot more.
The round trip by car, not crow would be around 1300 miles, definitely not a Sunday afternoon drive.
People Viewed this thread: 7,985. A dent on WEX PR i think!!!!!!
I have been waiting on camera to be returned to wex before I know what to do next, indeed what they are going to do next.
Anna Paton did say in our one and only phone conversation, she would speak to canon pro rep for a replacement. ,but would need camera sent of and returned first from Canon.
I did write a email to MD on Thursday 3rd june, but sorry to report no reply.
I will sit tight tomorrow, but wont hold my breath that they will get in touch, as this is something they have never done to date.
Someone on here said, I bet you wish they were based in Inverness and not Norwich. Whilst that is true I do wish this but my husband wishes that a lot lot more.
The round trip by car, not crow would be around 1300 miles, definitely not a Sunday afternoon drive.
People Viewed this thread: 7,985. A dent on WEX PR i think!!!!!!
It seems to me, Kay, that you have yet to find a person at WEx who has the authority to make a decision. Not for lack of trying I am sure. As a company they clearly have little trust in their staff and even less for the customer. Companies like this will eventually get their payback.
Any visit to them is unlikely to change that, you would probably not get past the doorman. For me they are taking the mickey and I, for sure, would go legal ASAP with the help of Trading Standards.
I feel so sorry for your pedicament I hope it is resolved to your satisfaction soon.
John Evans
Any visit to them is unlikely to change that, you would probably not get past the doorman. For me they are taking the mickey and I, for sure, would go legal ASAP with the help of Trading Standards.
I feel so sorry for your pedicament I hope it is resolved to your satisfaction soon.
John Evans
Just jumping in here as I am dumbstruck that they have done this. WEX is 5 min from me & the sales guys are OK, I get the feeling that the calls are handled elsewhere though.
Regardless of this its **** poor customer service and this thread will be seriously affecting their future sales.
If you want me to hand deliver a letter to the manager in the warehouse let me know and I'll pass you my details to post it on.
Regardless of this its **** poor customer service and this thread will be seriously affecting their future sales.
If you want me to hand deliver a letter to the manager in the warehouse let me know and I'll pass you my details to post it on.
evilonion
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Catch the train, take some food in a bag, and refuse to leave until you have your camera.
contact a local paper whilst your at it and explain that you will be camping at the shop.
add a little sign around your neck "im not after money, i just want the camera i paid for"
Should soon get a result from management.
Of course im thinking a little 'outside the box'
Im sure a few people from here would tag along to take pictures,a nd even restock your food and tea supplies.
Seriously though, i hope its sorted fast... i wouldnt be doing anymore waiting though.
I think you have been patient enough given the circumstances.
contact a local paper whilst your at it and explain that you will be camping at the shop.
add a little sign around your neck "im not after money, i just want the camera i paid for"
Should soon get a result from management.
Of course im thinking a little 'outside the box'
Im sure a few people from here would tag along to take pictures,a nd even restock your food and tea supplies.
Seriously though, i hope its sorted fast... i wouldnt be doing anymore waiting though.
I think you have been patient enough given the circumstances.
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Martin England
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The problem is I don’t know what to do. I do not want that camera back, I have made this clear from day one, I just would not have confidence in it working when I want it too.
Both Anna Paton (WEX Sales manager) and those I have spoken to at Canon agree with what I say, and would feel the same.
If they replace, alls fine and as far as I’m concerned alls forgotten.
If they refuse to replace, I have two choices.
1- Take it back and sell
2- Go to court or get credit card to use sec 75 of credit act, both of these could and probably would take months, I have been told I would win, but I wouldn’t have a camera for months.
Mind you I would put this whole sorry saga all over the web I.e. Photo Forums, Photo related forums (like wildlife forums) and any consumer sites we could find, if they don’t do the right thing I will name and shame wherever possible.
Total people viewed this thread now 8,168
Both Anna Paton (WEX Sales manager) and those I have spoken to at Canon agree with what I say, and would feel the same.
If they replace, alls fine and as far as I’m concerned alls forgotten.
If they refuse to replace, I have two choices.
1- Take it back and sell
2- Go to court or get credit card to use sec 75 of credit act, both of these could and probably would take months, I have been told I would win, but I wouldn’t have a camera for months.
Mind you I would put this whole sorry saga all over the web I.e. Photo Forums, Photo related forums (like wildlife forums) and any consumer sites we could find, if they don’t do the right thing I will name and shame wherever possible.
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You need to up your game.
Send a letter by fax tomorrow and follow it up with a recorded copy. In it state that you mate giving them 7 days to provide a replacement camera. Failure to do so sill result in you passing the matter to a solicitor. If they don't do that within 7 days then refer it to said solicitor.
Emails are a waste of time here.
Send a letter by fax tomorrow and follow it up with a recorded copy. In it state that you mate giving them 7 days to provide a replacement camera. Failure to do so sill result in you passing the matter to a solicitor. If they don't do that within 7 days then refer it to said solicitor.
Emails are a waste of time here.
evilonion
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why would you need to go to court and then use your credit card company?
i thought they took this upon themselves when there is an issue?
do you have a direct number for the person in charge?
if not ring whoever is the highest you know of, and ask to be put through to the person in charge.
if they are in a meeting ring every 30 mins...
just make enough noise that they finally listen. write a letter every day, email them every couple of hours, and ring non stop.
pretty much ****** them off to the point that someone at some point will say 'hang on a min, somethings wrong here'
If you still get no where in the next couple of days i would seek legal advice, as they cant just ignore you.
i thought they took this upon themselves when there is an issue?
do you have a direct number for the person in charge?
if not ring whoever is the highest you know of, and ask to be put through to the person in charge.
if they are in a meeting ring every 30 mins...
just make enough noise that they finally listen. write a letter every day, email them every couple of hours, and ring non stop.
pretty much ****** them off to the point that someone at some point will say 'hang on a min, somethings wrong here'
If you still get no where in the next couple of days i would seek legal advice, as they cant just ignore you.
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Kay,
Want me to go back tomorrow and throw a whole load of toys out of the pram on your behalf (Often face-to-face shouting loudly in a sales environment produces results......... I can probably rustle up a "Slimbert" as well but he's not up to shouting much, though can still do the menacing stare and 6ft 20 stone of Northerness!
Want me to go back tomorrow and throw a whole load of toys out of the pram on your behalf (Often face-to-face shouting loudly in a sales environment produces results......... I can probably rustle up a "Slimbert" as well but he's not up to shouting much, though can still do the menacing stare and 6ft 20 stone of Northerness!
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Martin England
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Thanks guys
The problem is, i can never speak to anyone above Call Centre Robotic Numties :bang: And they realy are clueless
What also annoys hubby is, hes orignally from fakeham, so close
The problem is, i can never speak to anyone above Call Centre Robotic Numties :bang: And they realy are clueless
What also annoys hubby is, hes orignally from fakeham, so close
evilonion
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If it was me i would give ts a call in the morning, explain all this again, they will have your case on file.
They should be able to offer you some advice on what to do, they should also help.
I would also contact your credit card company and start the ball rolling for a full refund due to whe not upholding their contract with you.
They should be able to offer you some advice on what to do, they should also help.
I would also contact your credit card company and start the ball rolling for a full refund due to whe not upholding their contract with you.
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Rob.Richards
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Bang on the money, hard copy of a letter as I suggested. Once the MD has a hard copy in his hand that he has personally opened, things will happen. If it doesn't then this really is a company for everyone to walk away from!
Address it to the MD by name (as in prev post) marked Private & Confidential (so only he will open it) and recorded so you can track it has been signed for. I am sorry to harp on about this but you seem to be waiting around for same people or for it to be passed from one place to the next. Not acceptable. At this point I would be demanding (from MD) full refund and compensation for all costs and time incurred. Send the letter today, there for 9am tomorrow give your full contact details...
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Martin England
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You are right, it will be done and posted RMSD this morning. Thank you
Total people viewed this thread now 8,520
Jelster
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Not sure if you have this info, but I've just done a search on "Mint" for you...
Warehouse Express Ltd
Mr Colin McCarthy - Chief Executive
Mr Ted Westlake - Operations Director
WEX Cameras
Mr A.D. Meehan Director
Mr D.C. Harbord Financial Director
Hope that helps...
Steve
Warehouse Express Ltd
Mr Colin McCarthy - Chief Executive
Mr Ted Westlake - Operations Director
WEX Cameras
Mr A.D. Meehan Director
Mr D.C. Harbord Financial Director
Hope that helps...
Steve
KDBee, I've not read the whole thread but I get the general idea of what's happened. Truly shocking customer service/support from WarehouseExpress.com
Everyone on here that is on Twitter should contact warehouseexpress.com via their Twitter on WexTweets and express their displeasure of this apalling customer service.
We should also join the warehouseexpress.com forum at http://forum.warehouseexpress.com/ and make the mods there aware of this thread and their atrocious customer support.
I've written this in a deliberate manner so search engine robots will index the pages and it will start to show up on search results. This will get their attention.
Good luck.
Everyone on here that is on Twitter should contact warehouseexpress.com via their Twitter on WexTweets and express their displeasure of this apalling customer service.
We should also join the warehouseexpress.com forum at http://forum.warehouseexpress.com/ and make the mods there aware of this thread and their atrocious customer support.
I've written this in a deliberate manner so search engine robots will index the pages and it will start to show up on search results. This will get their attention.
Good luck.
It's a monday morning and they've had two hours to run around the warehouse and find this thing if it's still there.
Failing that someone should be melting the phone lines calling you with updates and telling you that your new, replacement camera will be dispatched this morning as compensation for having caused you so much grief...
I find it utterly inconcievable that no-one at WEX has taken the responsibility to deal with this personally.
This fiasco could have been averted over a week ago if someone in management had simply pointed to a staffer and said: "You deal with this - I want to hear about a Happy Customer at the end of this, however you achieve it!"
Shuffling the blame onto computerised stock-management and claiming thier "hands are tied" is just pathetic, IMO...
People run the company and it's people that pay their wages by purchasing from them...
...well, not now they don't, not so much...
Failing that someone should be melting the phone lines calling you with updates and telling you that your new, replacement camera will be dispatched this morning as compensation for having caused you so much grief...
I find it utterly inconcievable that no-one at WEX has taken the responsibility to deal with this personally.
This fiasco could have been averted over a week ago if someone in management had simply pointed to a staffer and said: "You deal with this - I want to hear about a Happy Customer at the end of this, however you achieve it!"
Shuffling the blame onto computerised stock-management and claiming thier "hands are tied" is just pathetic, IMO...
People run the company and it's people that pay their wages by purchasing from them...
...well, not now they don't, not so much...
Social networks are very powerful these days and pressure here will make a difference.
WarehouseExpress uses Twitter quite a bit and you can keep an eye on what is being said by searching here.
I've started the ball rolling for you KDBee.
WarehouseExpress uses Twitter quite a bit and you can keep an eye on what is being said by searching here.
I've started the ball rolling for you KDBee.
erding
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Wonder how up to date that info is as the email apology from WEX password problem of 10/06/10 was from:
David Harbord
CEO
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Martin England
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I have posted this morning, RMSD for am delivery a letter, with template drawn up by Dom Littlewood to Mr Colin McCarthy - Chief Executive.
Tracking SC577775037GB, so you can all see when arrives.
I dont know how these social websites work, but sounds good so thank you for your help and links
Still no contact by WEX. So is the camera still lost?, I have no idea :bang:
Tracking SC577775037GB, so you can all see when arrives.
I dont know how these social websites work, but sounds good so thank you for your help and links
Still no contact by WEX. So is the camera still lost?, I have no idea :bang:
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Martin England
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They told me twice on Friday they will contact me as soon as they find the camera.
They have never contacted me yet, so i will wait and see if they do.
In the meantime the letter is on its way and two TP members are calling round to them today on my behalf.