Do I have the only Canon 5D MKII Lemon (Refund given by warehouse express)

[Jamie H]

The provisions covering Scotland actually provide a right to repudiate, never mind the whole "time to make good" thing.

In these circumstances WEX are a bit daft even bothering to ride it out. Simply to avoid the cost of hassle I'd be writing a cheque PDQ if I was in their position.

 

[Martin England]

The provisions covering Scotland actually provide a right to repudiate, never mind the whole "time to make good" thing.

In these circumstances WEX are a bit daft even bothering to ride it out. Simply to avoid the cost of hassle I'd be writing a cheque PDQ if I was in their position.

PM with details sent, thanyou Jamie


On a side note. I see this thread has had over 5'000 hits. This must be a dent on WEX PR

 

[Yardbent]

.
Digital SLR photography June 2010
"Exposure" article..(c)

..." says Tim Woollias of Warehouse Express.......As ever the trick for retailers is to combine great service and competitive prices. If you can do that there is business out there. ......."

hmmmm...hoist with one's own petard........springs to mind

Sales Managers' 2011 forecast to the CEO must be a bit shaky now ...

 

[Slimbert]

None of this will stop me shopping there....I've never had a single problem with them and have found them extremely helpful in the past with warrenties etc :shrug:

I do however, live just a few miles away from them so can pop in their showroom whenever I like which makes things a lot easier.....

I'm sure every single shop/store/chain on and off the high street has some horror stories from unhappy customers, obviously that doesn't make what's happened here right, but once in a while, when you are dealing with the amount of customers that WEx do, things will go wrong sometimes!

I'm sure if they were this bad all the time, they'd have shutdown a long time ago!

 

[tdcist]

On a side note, the 70-200 MKII has been out of stock in the UK for a long time. I remember speaking to a guy from canon a few months ago and he said he had only 7 and had retailers chasing with orders for hundreds!

ah damn!! lol

yeah thats what I've been told, and that as soon as it comes in the first one's mine!!!

Well if i have to wait 2 months i have to wait 2 months!! at least i'll have it eventually... (as long as canon don't then have another price increase while i'm waiting...)

 

[Jamie H]

I've never had a problem either Slimbert and it would be naieve to suggest that no retailer can have problems but WEX appear to have had ample opportunity to resolve this one. There isn't much excuse for that.

 

[Slimbert]

There isn't much excuse for that.

No excuse at all.....:shake: Very poor show for WEx :thumbsdown:

The showroom is very different, the counter staff in there are extremely helpful and full of knowledge.....sadly, it sounds like the staff behind the scenes involved in the distance selling side of things aren't anywhere near as good!

I really hope someone from WEx has read this thread....

 

[Martin England]

Just spoken to Canon.
They have informed me the camera is now on way back to WEX., they will get tomorrow.
They told me the main circuit board has been replaced but the ticket that’s with the camera will give more details on faults and work done.
Very impressed with canon they only received the camera this Tuesday

I do hope this is all coming to a conclusion

 

[micloi]

So you will accept a repaired camera after all even though you said that you wanted either a refund or replacement?

 

[Martin England]

So you will accept a repaired camera after all even though you said that you wanted either a refund or replacement?

No.
Im now waiting on WEX to tell me what they are going to do!!!!
I have never asked them for refund just a replacement

 

[DigitalDepot]

I'm so glad i registered on the forum when i did...

I'm waiting for the Canon 70-200 L IS mkII USM lens from digital depot, and unfortunately, through no fault of the guys there, the suppliers keep putting the delivery dates back and back and back... So i started looking around, and considered WEX... I shall now ignore all the emails i've had from them, and wait for DD to get the lens in!!

I would have thought such a big company as WEX would have been a little better to deal with than it seems here!!

Dave,

Dont give up on us.! We will get one for you soon

Stuart

 

[Mark Anthony]

I haven't read every page of this so tell me to shut up if it's already been said.

I had a nightmare 6 months with a major high street electrical store, who's name shall remain a secret but is synonimous with a popular inadian cuisine lol.

Anyway, i learned a fair bit about the sales of goods act and had a fair bit of contact with trading standards.

Basically i found out that if you return it with 28 days they have to refund or replace, after this time they can use their discretion but have to offer a full and long lasting repair, this repair has to be carried out in a mutually agreeable amount of time (28 days or less), any longer at the repair shop and they have to offer you a replacement. If the repair is carried out in time and it goes wrong again (ie not full and long lasting) you can demand a replacement.

Took me 5 months of war with this retailer (who incidentaly didn't offer me any of this info i had to find it all out from consumer direct and trading standards), then a month of quoting letter of law to the manager, that called me a liar when i went in the final time with all my complaints, before i had our tv replaced.

Hope that hasn't all been said before, and hope it's of some help to you.

And hope you get it all sorted quicker than i did. Best of luck to you.

 

[DerekL]

I bought a LCD tele from Tescos for my son. When we turned it on it had one dead pixel. Took it back was given a new one with no discussion at all.
Perhaps it's a pity Tesco don't sell high end camera gear.

 

[Nifkin]

I bought a LCD tele from Tescos for my son. When we turned it on it had one dead pixel. Took it back was given a new one with no discussion at all.
Perhaps it's a pity Tesco don't sell high end camera gear.

Well they would have had to, assuming you'd turned it on and found the dead pixel within 28 days of buying it. The OP's case is a bit different, because she's trying to get an exchange two months after purchase.

 

[neil_g]

Well they would have had to, assuming you'd turned it on and found the dead pixel within 28 days of buying it.

actually TV manufacturers do not accept dead pixels as a fault therefore i would assume (mother of all f ups) the retailer does not have to either.

 

[neil_g]

incidentally WEX seem to have caused a bit of a storm by resetting everyones account passwords this week judging by the email i got last night.

 

[Nifkin]

actually TV manufacturers do not accept dead pixels as a fault therefore i would assume (mother of all f ups) the retailer does not have to either.

I was illustrating the point about the 28 days cooling off period that retailers offer, not really the issue of dead pixels. But you're quite right; one dead pixel does not a duff TV make

incidentally WEX seem to have caused a bit of a storm by resetting everyones account passwords this week judging by the email i got last night.

The one from the CEO apologising for the hassle caused? Yeah, I just got that; replied with a link to this thread, heheh

EDIT: oops, my reply bounced back! Nevermind.

 

[wippers]

Perhaps it's a pity Tesco don't sell high end camera gear.

Yet!!

 

[Ceejay]

No.
Im now waiting on WEX to tell me what they are going to do!!!!
I have never asked them for refund just a replacement

Kay,
You may have to accept the repaired one, (think of it as Hand Made one !) WEX out of stock of new 5D11s and have been for a while now.
Hope you hear from them soon.
C

 

[Martin England]

:shrug:

 

[Martin England]

Fri 11th June. Tracked parcel and camera arrived back at WEX this morning, at 09.25.

They have told me, they will phone me back this morning with regard on what they are going to do

 

[Martin England]

CAMERA NOW LOST AGAIN !!!!! ​

This is My husband on there live chat. 3 hours ago

mr england: with regard my wifes returned camera, order ref 501568xx, any up-date, anna paton is dealing with this order

Daniel: Hi, it has gone to Canon. My colleague has emailed them for an updating and is awaiting a reply.

mr england: thats odd as camera is with you, as of 09.25 this morning

Daniel: may i ask where you have received this information as their is nothing in the order details to say that the camera has been returned?

mr england: canon uk tracked this morning for us

Daniel: There is no information at present regarding the item being booked back on to the system but we will chase this up with the returns department and get back to you.

mr england: ok when will you get back to me

Daniel: I have passed on the information so i would imagine once we have confirmation from the returns department.

mr england: how long does it take for your returns dept to log in returns?

Daniel: It varies depending on the number of items coming in and also the current returns workload.

mr england: could you inform anna paton of this please?

Daniel: Yes i have passed it on.

mr england: so could i confirm anna paton is aware i have been intouch ?

Daniel: Yes that is correct.


I have just phoned, to see if they are sorting this out. I was unable to talk to Anna Paton
They have now told me they have lost the camera and cannot locate it in the warehouse and to bear with them.
They have sent down a member of sales team to look for camera but couldnt find camera either
This is really silly, this is the 3rd weekend in a row they have had this camera in their warehouse and still they will not confirm what they are going to do with regarding this matter.
To say I’m now getting angry is a understatement, what are they doing?

 

[tijuana taxi]

Probably sold it to someone else

Yes sir/madam cameras often come in with the seal broken, sound familiar

Strange how some of these cases become a series of disasters, had it recently with my daughters laptop. Took ages to fix and then came back with a different OS minus a licence registration code

Hope you are sorted soon

 

[Mark Anthony]

To be honest i'd insist that they take their time with it now, then once it's been away from you for a month tell them they're legally obliged to give you an immediate replacement, if they refuse they're in breach of the sale of goods act.

 

[Bazza155]

They obviously have been looking after it and cannot guarantee it's condition, I'd get them to send you a replacement immediately.

I'd also email Canon.

 

[zooxanthellae]

Does make you wonder if they are putting the brakes on purposely to try and upset you due to these threads. If not its just plain bad service, maybe expect this if ordering a big mac but a high value camera........

 

[Arkady]

Does make you wonder if they are putting the brakes on purposely to try and upset you due to these threads. If not its just plain bad service, maybe expect this if ordering a big mac but a high value camera........

To be honest I'd expect the exact opposite - the only way they'll salvage any vestige of their former reputation with a lot of members here is if they suddenly pull all the stops out and get this sorted with blinding efficiency:

"Sorry about that - here's a brand-new camera in lieu of the one we mislaid".

 

[mipevo6]

ffs

 

[dinorock]

i can,t believe this is still going on :nono: :shake:

 

[DrRusty]

I haven't read the whole thread, but I find it really disapointing that large companies can treat anyone with a valid complaint so badly.

This puts WEX in a very poor light and needless to say I would be cautious of ordering from them again

I once had a similar problem with a large internet computer parts supplier, all's fine when things work.. get sent a duff product and then you really find out who they are. Took me weeks just ot get a refund !! Customer service was impossible as there wasn't a phone number, just an email address that could only be snet from a webpage hidden deep in thier site !! Needless to say I have told many more people about my problems with dabs since and never purchased from them again.

I really hope this gets sorted and you end up with a new camera and forget the bad memories of this sorry saga !!

 

[zooxanthellae]

Quite right too, the whole pitiful episode does make you question exactly what they have been trying to achieve. I would be awaiting the return of the camera and get this put to rest for the customers and companies sake but no they loose it in the warehouse
We have one exceptionally unlucky customer or a company that has lost sight of why they exist in the first instance due to their rapid growth.
Me thinks they need to look at how the company is structured to better deal with customer problems rather than hoping higher sales figures will offset this kind of feedback.

Just my 2p

To be honest I'd expect the exact opposite - the only way they'll salvage any vestige of their former reputation with a lot of members here is if they suddenly pull all the stops out and get this sorted with blinding efficiency:

"Sorry about that - here's a brand-new camera in lieu of the one we mislaid".

 

[Matt]

if they lost it, then its a new camera for you. currys lost my tv, got a new one within a couple of days.

 

[Martin England]

if they lost it, then its a new camera for you. currys lost my tv, got a new one within a couple of days.

I think they will find when it suits them or they get time

 

[GoLotus]

I've been following this thread with great interest, and amazing disbelief. I really can't quite understand how a retailer can treat any customer in this way, especially when its been made very clear that a great many people are being kept upto date of the situation. Therefore, you might think the shop would be bending over backwards to get the best possible solution as fast as possible, but no, they go and manage to make things even worse.

Incredible. Its almost like they want the business to fail.

Best add my name to the list of those who'll never use them - have always been very happy with the service from Stuart and his team at Digital Depot, so not a problem really not to be using WEX.

Really hope you get this sorted soon Kay

 

[jpw]

Never used them, and after reading this debacle, never likely to!

 

[Deasy]

I haven't read the whole thread, but I find it really disapointing that large companies can treat anyone with a valid complaint so badly.

This puts WEX in a very poor light and needless to say I would be cautious of ordering from them again

I once had a similar problem with a large internet computer parts supplier, all's fine when things work.. get sent a duff product and then you really find out who they are. Took me weeks just ot get a refund !! Customer service was impossible as there wasn't a phone number, just an email address that could only be snet from a webpage hidden deep in thier site !! Needless to say I have told many more people about my problems with dabs since and never purchased from them again.

I really hope this gets sorted and you end up with a new camera and forget the bad memories of this sorry saga !!

That's surprising to me, I buy a lot from DABS- typical spend maybe £5k a month and although there are inevitably returns they deal with them really efficiently. I don't think I'm treated any differently to a smaller customer either, compared to other customers I am probably a minnow?

It seems that sometimes, as illustrated in this thread, the Gods decide to go against us and everything goes wobblies up!

 

[Martin England]

I think the problem is with their size of company.
Any smaller retailer i.e Digital Depot, Mifsuds, Park and so on, would never had let this carry on to this extent. Why? They couldn’t afford it to start with, and they would see it as it is, and want to sort out as soon as possible for all concerned.
But on the other hand you have the likes of Warehouse Express, who have a call centre that employ robotic numties, that are programmed to follow policies only.
So in cases like mine that aren’t the normal they cannot cope, they don’t know what to do.
I recall Anna Paton telling me, “its policy and her hands are tied” she also said “she would love to help but couldn’t”, if she was being sincere at the time I cannot know.
So basically what they are saying is. policy says no. or Computer says no

 

[fracster]

JFHC......what a bloody fiasco.............:thumbsdown:

 

[Arkady]

JFHC......what a bloody fiasco.............:thumbsdown:

I much prefer 'JTFC' as heard on Team America-World Police...

 

[bindex]

I much prefer 'JTFC' as heard on Team America-World Police...

I must have lead a sheltered life... I had to look that one up

Just about sums it up though!