Ding Dong my D700 is dead (it lives again!!!)

Have you tried a 2nd battery - it's possible that the main battery has failed. Although it does seem strange that the lens was hard to get off and this happened at the same time...
 
My 50mm is on its way to fixation, possibly £150 to fix a £250 lens. Ouch. Luckily I've managed to borrow my Dad's 50mm Macro lens for my trip away next week.
 
Hodders said:
Have you tried a 2nd battery - it's possible that the main battery has failed. Although it does seem strange that the lens was hard to get off and this happened at the same time...
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Yes tried two EN-EL3e batteries and two EN-EL4's with the grip.

Mr Nikon Man is arranging a courier to collect it tomorrow.
 
How long did they say it may take in order to find the "cause of the problem" Tom or didn't they say :shrug:
 
Trig's said:
How long did they say it may take in order to find the "cause of the problem" Tom or didn't they say :shrug:
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Well, I mentioned in my email, I was hoping to use the camera at my brothers wedding on the 4th may. He said he couldn't promise, but he'd try to get it back to me fixed for then.
So far the service has been top notch, so I can only hope it continues to be so.
It's all boxed up ready for collection tomorrow.
 
If you were a bit more local to me then you could've borrowed mine for the day....
 
Thanks,It will be a good test for my GF1!
I told them Im not doing "the wedding", but I said I'll do some informal shots at thier house for the reception after.
Its only a small registry office job anyway, not like a huge big thing.

Never know, this guy might pull out all the stops and get it back to me before then anyway!
 
Camera has just been collected, so its winging its way back to Nikon HQ.
 
TCR4x4 said:
Thanks,It will be a good test for my GF1!
I told them Im not doing "the wedding", but I said I'll do some informal shots at thier house for the reception after.
Its only a small registry office job anyway, not like a huge big thing.

Never know, this guy might pull out all the stops and get it back to me before then anyway!
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Maybe if it takes a long time they'll loan you a D800 :naughty: as I said earlier I do hope its sorts quickly and as painlessly as possible for your wallet :thumbs:

Matt
 
MWHCVT said:
Maybe if it takes a long time they'll loan you a D800 :naughty: as I said earlier I do hope its sorts quickly and as painlessly as possible for your wallet :thumbs:

Matt
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I'm hoping they will accidentally put a d4 back in the post :-)
 
Hmm, just had an email confirming reciept, and also asking if the camera is in warranty still, even though I said it wasnt in the first email.
Im thinking this isnt going to go my way.

I dont want to have to go all SOGA on them. Not sure if it even applies to a second owner, need to do some research I think.

Surely a pro spec body should last more than 2 years.
 
A pro spec body should certainly last more than two years! With such moderate use I'd expect nearer to 4. Only the cheapest and nastiest camera would only last two like an Aldi special. It sounds more like a standard email response to me so I wouldn't necessarily panic and read too much into it.

I'd hang fire until they find out what is up with it. For all you know the previous owner could have dunked it in the sea and that is what has caused such an early failure.

Nikon Warranties aren't transferable. I also don't know how SOGA works with secondhand goods that go faulty within a time frame that the original purchaser could potentially have a claim. I'd talk to consumer direct and see what they say.
 
I had a call from Fixation today, lens is fixed and has been sent back via special delivery today, which I think is really good service as I only posted it on Monday!

I hope you have similar luck/service Tom!
 
srichards said:
A pro spec body should certainly last more than two years! With such moderate use I'd expect nearer to 4.
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I would be expecting mine to last a lot longer than 4 years with minimal amateur use, however electronics can fail and need repair.

srichards said:
Nikon Warranties aren't transferable. I also don't know how SOGA works with secondhand goods that go faulty within a time frame that the original purchaser could potentially have a claim. I'd talk to consumer direct and see what they say.
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If you're buying second-hand goods from a private seller (someone who doesn't sell goods for all or part of their living) your rights are nowhere near as strong as when buying from a shop.
The only protection is that it's correctly described and the owner has the right to sell it. Here it really is a case of caveat emptor or 'let the buyer beware'.
So if the seller says nowt or little about the goods and you buy it, then that's it. Even if it's shoddy, you weren't mis-sold, so have no comeback. Though if they lie to you – you do.
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moneysavingexpert.com
 
TCR4x4 said:
I dont want to have to go all SOGA on them. Not sure if it even applies to a second owner, need to do some research I think.

Surely a pro spec body should last more than 2 years.
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I don't think you can use SOGA against Nikon unless you're the first owner. If you bought it used from a shop you might have a case against the shop, but then the lens jam may have caused the problem.
 
TCR4x4 said:
Hmm, just had an email confirming reciept, and also asking if the camera is in warranty still, even though I said it wasnt in the first email.
Im thinking this isnt going to go my way.

I dont want to have to go all SOGA on them. Not sure if it even applies to a second owner, need to do some research I think.

Surely a pro spec body should last more than 2 years.
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Here you go:

http://whatconsumer.co.uk/second-hand/
 
TCR4x4 said:
Hmm, just had an email confirming reciept, and also asking if the camera is in warranty still, even though I said it wasnt in the first email.
Im thinking this isnt going to go my way.

I dont want to have to go all SOGA on them. Not sure if it even applies to a second owner, need to do some research I think.

Surely a pro spec body should last more than 2 years.
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If you bought the camera secondhand, from a private seller then the SOGA doesn't apply......
 
Looks like I face a large bill then :(

Still dont agree with a Pro body camera only having a 1 year warranty as standard.
Something designed for everyday use like that, should be fit for purpose for many years.

We need a Kia of camera makers.
 
Just had a phonecall from the man. He said that his technician has told him the DCU unit has blown and the aperture lever is bent, probably from a lens getting stuck on.

I told him the lens did get stuck on, and I also mentioned this in my initial email.
He then went on to say, as its not a manufacturer fault, it would be down to me to foot the bill.

I said I wasnt happy with this, as Its not user error the lens got stuck on, to which he replied, "well lenses dont just get stuck on"

Well, surely if the technician told him the damage was from a lens being stuck on, then obviously lenses do just get stuck on!

He couldnt answer that one, so he said he would talk to his technician again on Monday morning and ring me back.


Cant say Im amused thus far, the bill will be £225+ VAT, so not horrendous, but a bill I could really do without right now.

Ill see what he says on Monday, and see if I can get anything out of them as a goodwill, even if its only something small.
 
Well I guess it could have been a lot worse, let's hope it gets even better though.
 
TCR4x4 said:
Looks like I face a large bill then :(

Still dont agree with a Pro body camera only having a 1 year warranty as standard.
Something designed for everyday use like that, should be fit for purpose for many years.

We need a Kia of camera makers.
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Just say your the first owner? And that you changed banks so the statement has been lost.

SOGA in a sense does apply here, I went ape on Toshiba when the missus laptop broke for a second time and they wouldn't fix it. If your stern enough to be willing to small claims them the bottom line is essentially this:

"All paid goods and services must last a REASONABLE AMOUNT OF TIME"
The short of that being that your VERY EXPENSIVE camera, cannot, under any reasonable circumstance, only last a period of 12 months... That's crazy thinking!

Eventhough you bought it second hand they don't need to know it, if its lightly used and well looked after you'd be damn sure the insides should be working too!

About a half dozen calls and letters to Nikon would do the trick, everytime someone says no, just go higher, you'll end up speaking to the Head of Euopean PR or something, who'll just fix it out of goodwill.

Remember: A warranty does not affect your statutory rights! A warranty is nothing more than a guarantee from a manu of a no quibble fix! It should still legally, last a REASONABLE AMOUNT OF TIME.

Go ape. It'll be worth it :)
 
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There is no excuse for dishonesty - cheating and stealing is what causes increased prices for everyone.
 
Lunawolfy said:
Just say your the first owner? And that you changed banks so the statement has been lost.

SOGA in a sense does apply here, I went ape on Toshiba when the missus laptop broke for a second time and they wouldn't fix it. If your stern enough to be willing to small claims them the bottom line is essentially this:

"All paid goods and services must last a REASONABLE AMOUNT OF TIME"
The short of that being that your VERY EXPENSIVE camera, cannot, under any reasonable circumstance, only last a period of 12 months... That's crazy thinking!

Eventhough you bought it second hand they don't need to know it, if its lightly used and well looked after you'd be damn sure the insides should be working too!

About a half dozen calls and letters to Nikon would do the trick, everytime someone says no, just go higher, you'll end up speaking to the Head of Euopean PR or something, who'll just fix it out of goodwill.

Remember: A warranty does not affect your statutory rights! A warranty is nothing more than a guarantee from a manu of a no quibble fix! It should still legally, last a REASONABLE AMOUNT OF TIME.

Go ape. It'll be worth it :)
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Lunawolfy said:
Naughty I know, but it's you vs a very profitable multi billion dollar corporation.

You gotta bend the truth :P
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No, that is bang out of order, you buy secondhand you have to accept that warranties are not transferable, there is nothing to say the original owner didn't have a mishap with it.
 
Bottom line is a £1500 camera needs a repair within a short ownership time. I'd be on Nikon's FB wall asking what they're going to do to prevent a loyal nikon user switching to canon ;)

Trading standards/consumer direct are probably the best ones to ask about warranties and whether they transfer with ownership and whether a mf can legally deny statutory rights on goods that haven't lasted a sufficient time if the original owner would potentially have had a claim under SOGA. I wonder if it would be up to the retailer?
 
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Whilst I'm angry that Nikon don't seem to fussed that a loyal long term customer is facing a bill, that in reality shouldn't be asked for and in the grand scheme of things, they could cover as goodwill without a second thought, , I'm not going to lie about the circumstances, especially when the information has already been posted on a public Internet forum.
I appreciate the sentiment, but the only the way to approach this with honesty, even if they are going to screw me over.
 
gramps said:
There is no excuse for dishonesty - cheating and stealing is what causes increased prices for everyone.
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I agree. Fraud is cowardly. If someone wants to go the criminal route, they should do it the honest way and steal a replacement.

Seriously though, it's amazing how acceptable this kind of dishonesty has become.
 
gramps said:
There is no excuse for dishonesty - cheating and stealing is what causes increased prices for everyone.
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Accepting sub standard customer service and rebuying bodies is what allows them to continue offering rubbish service.
 
Lunawolfy said:
Just say your the first owner? And that you changed banks so the statement has been lost.

SOGA in a sense does apply here, I went ape on Toshiba when the missus laptop broke for a second time and they wouldn't fix it. If your stern enough to be willing to small claims them the bottom line is essentially this:

"All paid goods and services must last a REASONABLE AMOUNT OF TIME"
The short of that being that your VERY EXPENSIVE camera, cannot, under any reasonable circumstance, only last a period of 12 months... That's crazy thinking!

Eventhough you bought it second hand they don't need to know it, if its lightly used and well looked after you'd be damn sure the insides should be working too!

About a half dozen calls and letters to Nikon would do the trick, everytime someone says no, just go higher, you'll end up speaking to the Head of Euopean PR or something, who'll just fix it out of goodwill.

Remember: A warranty does not affect your statutory rights! A warranty is nothing more than a guarantee from a manu of a no quibble fix! It should still legally, last a REASONABLE AMOUNT OF TIME.

Go ape. It'll be worth it :)
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A couple of flaws with your master plan - your contract is with the retailer, not Nikon and they will require to provide proof of purchase, stating that you have changed banks or the dog ate your receipt won't fool anyone.
 
srichards said:
Bottom line is a £1500 camera needs a repair within a short ownership time. I'd be on Nikon's FB wall asking what they're going to do to prevent a loyal nikon user switching to canon ;)

Trading standards/consumer direct are probably the best ones to ask about warranties and whether they transfer with ownership and whether a mf can legally deny statutory rights on goods that haven't lasted a sufficient time if the original owner would potentially have had a claim under SOGA. I wonder if it would be up to the retailer?
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It needs a repair due to what Nikon say is user error, to stand any chance of making a claim against them you'd have to prove there was an inherent fault with the design/manufacture of the of the camera.
 
Lunawolfy said:
Accepting sub standard customer service and rebuying bodies is what allows them to continue offering rubbish service.
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The couple of times I have dealt with Nikon, I have not had sub standard customer service, in actual fact the total opposite. As said save money buying second hand, except it may cost you in a repair. What you are suggesting is just plan old Fraud, end of story.
 
Lunawolfy said:
Accepting sub standard customer service and rebuying bodies is what allows them to continue offering rubbish service.
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I'm really not sure how this is sub standard service from Nikon? The problem with the aperture lever certainly sounds like an issue of damage rather a manufacturing fault. I have no idea about the other issue but suspect they know their cameras well enough to know how the fault may have occurred. When you buy secondhand you do take the risk that ther might be problems that the seller hasn't disclosed. Lying and cheating to try and get this sorted is clearly not the way to deal with it (as the OP clearly agrees). I can just imagine what might happen if someone did try your scheme and Nikon refused to budge, it would be an interesting trip to small claims court... Nikon keep track of the serial numbers of their products so they would know which retailer had sold the camera in the first place, I doubt they struggle to disprove your case.
 
On the plus side, anyone here planning on selling any camera gear now knows that Lunawolfy isn't someone to do business with :thumbs:
 
postcardcv said:
I'm really not sure how this is sub standard service from Nikon? The problem with the aperture lever certainly sounds like an issue of damage rather a manufacturing fault. I have no idea about the other issue but suspect they know their cameras well enough to know how the fault may have occurred. When you buy secondhand you do take the risk that ther might be problems that the seller hasn't disclosed. Lying and cheating to try and get this sorted is clearly not the way to deal with it (as the OP clearly agrees). I can just imagine what might happen if someone did try your scheme and Nikon refused to budge, it would be an interesting trip to small claims court... Nikon keep track of the serial numbers of their products so they would know which retailer had sold the camera in the first place, I doubt they struggle to disprove your case.
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If you bought a £1500 washing machine and it died after 12 months would you be happy? No. At the end of the day Nikon are only out for a profit and the biggest one they can grab, their market is unique in that your choice is really just them on Canon for DSLRs and once you've bought some lenses your essentially trapped. With no company with enough real bankroll to make an impact on the market these companies can run riot maximising profits (hell canon don't even give lens hoods with their Non-L lenses!

£1500 Washing machine = 6-8 years of life
£1500 DSLR = 1 year of life? Fat chance.
 
Flash In The Pan said:
On the plus side, anyone here planning on selling any camera gear now knows that Lunawolfy isn't someone to do business with :thumbs:
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I'm a lovely guy in all honesty. Just stories about people getting screwed by companies grinds my gears. Maybe it was the way I was brought up, not being able to 'just replace things' having to fight at every turn when the boiler broke and you had no heating, or the freezer thawed out overnight and the companies just went 'meh'.

I'd love to be able to just buy new things, but I'm sadly not blessed with that luxury :(
 
I dont think buying second hand is the issue. Ive had the camera for 2 years, and its worked flawlessly. I could be the first owner, the problem will still have happened.
The only difference is I may have had a case with SOGA. But if Nikon say its user error, there is nothing I can do about it, even though Im 100% sure it isnt.

Its not the first occasion of this happening I have witnessed. "User error" seems a very conveinent get out clause for warranty or non warranty repairs. How can we proove otherwise?
 
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