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Danny133

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As out of the ordinary it may be - currently using there service and im appauled.

Ordered an item with them for £135 on the 4th February. Ok not big money but im a customer none the less. Estimated delivery date of the 11-13th Feb .. this date then moved to 14-18th without being informed ..

Anyway checked the tracking info almost daily to find out that the item only shipped from Hong Kong on the 20th Feb a whole 16 days after ordering.

Its now been 18 days and im still a week off recieiving it.

Poor service i must say.

Thought id share my feedback and see if im a minority or in the masses ...
 
Seems to me your just starting another thread just to give them even more ear bashing

http://www.talkphotography.co.uk/forums/showthread.php?p=3434874#post3434874

Sadly Danny sometimes things do go badly when buying from abroad. There are more reasons than just that a company takes it's time to ship an order. Buying from HK can take up to 4 weeks to arrive, I've made numerous purchases from HK and have had up to 30 days, mainly due to customs and excise.

If you want it fast then pay more and go to Jessies or WEX if you want it for less be prepared to wait a little.

I'm not saying Digital Rev haven't dropped the ball but you will get your kit and you will have saved some money.
 
Danny133 said:
As out of the ordinary it may be - currently using there service and im appauled....
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Appauled or appalled? ;)

Sometimes when you order from Hong Kong etc, I find it can be quicker than ordering from the UK in terms of delivery times. Often customs holds the whole thing up for a week or even 2-3 weeks. Sounds like it just shipped late though?
 
be nice of them to keep me informed if things had gone pear shaped at least

after all this section is for feedback and im expressing mine
 
I've spent a few grand with Digital Rev over the years and in those past times the service and prices have been good. When I bought a camera from them back in 2008 I placed the order on a Tuesday and had the camera in my hands on Thursday lunchtime. Can't grumble about that. :)

However, I also placed an order with their .com store on 4th Feb this year, for a Hoya 77mm ND8 filter, so nothing fancy. Money (£36ish) was taken at the time of the order but the filter wasn't shipped till 17th Feb and still has not arrived. The website estimates delivery between 15th-18th Feb, so not only absurdly ambitious, but also very wrong. Now maybe they have no control over the postal service, but why wait 13 days before even sending the product? Why charge me immediately for the product with what appears to be no intention to supply in an equally timely fashion?
 
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I'm I right in thinking it's just been Chinese new year ?

Maybe I'm wrong but lets not forget HK isn't part of the UK any more. I've had some stuff on order from HK since the 4th of this month, however in all fairness to you Danny I did get a message appologising.
 
Chinese New Year it may have been, but I didn't notice any notices to advise of shipping delays as a consequence. In any event, taking 13 days to ship a filter seems more like they closed up shop completely. That seems a little at odds with the claim on the home page of 18 hours service a day over six days of the week.

cs_long_uk.jpg
 
tdodd said:
Chinese New Year it may have been, but I didn't notice any notices to advise of shipping delays as a consequence. In any event, taking 13 days to ship a filter seems more like they closed up shop completely. That seems a little at odds with the claim on the home page of 18 hours service a day over six days of the week.

cs_long_uk.jpg
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They probably did close completely over the Chinese New Year, many places do. Also if you look at the banner you've linked to it says 18 hours a day/6 days a week and then a phone number with "uk local rate" after it.

It doesn't say that they ship 18 hours a day over 6 days, and the UK phone number would suggest to me that it is their UK-based representative that is available 18/6 to answer queries, not the facility in HK.....
 
Fine. So they have a website with the prices displayed in sterling and a UK phone number for support displayed on their home page, presenting themselves as very UK centric, if not actually UK based, yet they operate to Chinese New Year timescales and neglect to mention that detail.

To be honest, rather than having people speculate on their behalf I'd like to see a response from Digital Rev - or is it still Chinese New Year?
 
Like Tim im still very angry its taken them 16 days to ship my package and nobody had the thought to let me know .. if it wasnt for my pestering id be none the wiser

They were less than £5 cheaper than amazon so hardly a saving i made there either .. just figured as people liked them id give them some business.

Now when questioning DR all i get is were sorry not our fault its Hong Kong post .. dont care who it is .. i paid on 4th Feb its now 22nd!!!
 
Hi Guys,

The particular order was processed and dispatched by Feb 9, 2011. We were provided a Tracking # from Hong Kong post on the same date we shipped out the item, and our customers received the same tracking # by email notification one day after. Please refer to previous conversation at thread - http://www.talkphotography.co.uk/forums/showthread.php?t=294881. However, Hong Kong Post is having a huge delay on delivering due to the tighten security measures and severe weather conditions and here is the information provided by them - http://www.hongkongpost.com/eng/publications/notices/2011/20110106a/index.htm.

DigitalRev has already sent in our complaint about the issue, which causes the inconvenience to our customer to Hong Kong Post.

As some of our customers stated above, they usually receive the items within two weeks of purchase by using DHL/UPS express shipping. The estimated delivery time with DHL/UPS express shipping is around 3 to 5 business days, so we would recommend in choosing DHL/UPS express shipping when purchasing via website at the time.

If you have any further concerns, please feel free to send me a PM.
 
Sorry but i ordered the item on the 4th! It didnt leave HK until the 20th .. tracking information says thats when it was recieved.

If there are issues with post and weather why did you not contact me to tell me this?

I think the service has been poor and i most certainly wont be using it again
 
The notice about severe weather conditions was issued back on 6th Jan. To continue playing the "severe weather over Europe" card six weeks later is completely bogus. We've not had any severe weather at all in 2011. That was all done and dusted in the first half of December.

If you look at several of their "notices" you will discover that many are said to apply "until further notice" yet that further notice never comes. It's a load of baloney.

Anyway, I've sent a PM about my own order, but I thought it was worth straightening out this nonsense about the Hong Kong Post. They still have a few days to go before their delays become equal to your own.
 
FWIW it mirrors my experience a bit, although my order was a 7d kit shortly after release, claimed as uk stock ready for immediate del, in fact paid a bit of a premium over digirev's price at the time because it was already in the uk.
Took two weeks and as you only got updates by chasing, I understand many here are happy but this is for feedback both good and bad so bashing the op for posting is unfair I feel.

Companies do not always get it right, we all know that, but that surely is one of the reasons we have this particular forum?
Personally I would have been less annoyed had I either been informed proactively or at least an apology, neither happened.
 
Danny133 said:
Sorry but i ordered the item on the 4th! It didnt leave HK until the 20th .. tracking information says thats when it was recieved.

If there are issues with post and weather why did you not contact me to tell me this?

I think the service has been poor and i most certainly wont be using it again
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Hi Daniel,

I have been communicating and following up for you in another thread - http://www.talkphotography.co.uk/forums/showthread.php?t=295568.

I am sorry that we weren't able to inform you the issue in time as we weren't notified by Hong Kong Post until a few follow up attempts. We usually receive more prompt assistance from DHL/UPS shipping service, so we would highly recommend our customers in choosing DHL/UPS express shipping when they are placing orders.
 
Well I'm pleased to say that Digital Rev have accepted responsibility for the shipping delays at their end for my order, apologised and offered to refund my shipping charges. It may not speed up delivery - I want the filter for use this coming weekend, so there is still time for it to arrive, although time is running out - but there is not much more they can do on this occasion.
 
Ok so they will refund your shipping charges but not mine?

Despite mine taking longer to dispatch that yours has?

Ok now this is really a mickey take. Digital Rev - will you honour this and refund my shipping charges and i will then shut up and wait for it to arrive.

Im unable to PM as have had the function removed so if you prefer email me

danny-newman@live.co.uk
 
They are refunding my charges because they were a cause of a big delay. We both ordered on 4th Feb, which is a Friday, and given the time zone adjustment might mean your order was not received during business hours on the 4th. I know mine wasn't. So you ought to exclude the weekend and start the clock running from Monday 7th. Your order was shipped on 9th Feb, just two days later, so not a big delay. Mine didn't ship until 17th Feb - a much longer delay. That is why they have held their hands up with respect to my order and offered to refund shipping costs. From Digital Rev's point of view their performance for your order is not the same as mine, even if the disappointment is as real.

I can't speak for Hong Kong Post. I know their excuses seem pathetic, but I did once have to wait a month to receive goods from Dealextreme, of which over two weeks was due to the postal service. That was before the onset of winter.
 
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never, ever had a problem with DigitalRev but things do happen from time to time. To be fair, I only use them when they're a LOT cheaper than the UK. If they were less than £5 cheaper from amazon, it begs the question why you just didn't order it from the UK in the first place. Having something delivered from across the world for less than £5 saving is madness in my eyes.

hope you get it sorted soon though.
 
tdodd said:
They are refunding my charges because they were a cause of a big delay. We both ordered on 4th Feb, which is a Friday, and given the time zone adjustment might mean your order was not received during business hours on the 4th. I know mine wasn't. So you ought to exclude the weekend and start the clock running from Monday 7th. Your order was shipped on 9th Feb, just two days later, so not a big delay. Mine didn't ship until 17th Feb - a much longer delay. That is why they have held their hands up with respect to my order and offered to refund shipping costs. From Digital Rev's point of view their performance for your order is not the same as mine, even if the disappointment is as real.

I can't speak for Hong Kong Post. I know their excuses seem pathetic, but I did once have to wait a month to receive goods from Dealextreme, of which over two weeks was due to the postal service. That was before the onset of winter.
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regardless it shipped from hong kong on the 20th when i paid my hard earned shillings to have it shipped.

its out of my hands - the least DR could of done is kept me up to date or apologised and offered me upgraded postage (at my cost) or be patient and wait.

i had no notification nothing instead i find out it leave HK on the 20th after being ordered on 4th .. even if we look to 7th .. it took 2 weeks (13 days) to leave the country to make its journey to me.

IMO not good enough
 
Once it left Digital Rev's care and was handed over to HK Post on the 9th, how could Digital Rev be expected to retrieve the package and offer you an upgraded service? It seems to me that HKP are the major cause of the screw-up in your case. I don't know what you want Digital Rev to do. Is the onus usually on the suppplier to track a shipment to delivery, once sent, or is it reasonable for them to assume everything is OK until/unless the customer raises an enquiry (or stink if you prefer)?

Perhaps Digital Rev and all other HK suppliers should warn customers that postage via HKP is crap and that if time is of the essence then an upgraded delivery service is recommended.
 
tdodd said:
Perhaps Digital Rev and all other HK suppliers should warn customers that postage via HKP is crap and that if time is of the essence then an upgraded delivery service is recommended.
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would of been a start?
 
Danny133 said:
Ok so they will refund your shipping charges but not mine?

Despite mine taking longer to dispatch that yours has?

Ok now this is really a mickey take. Digital Rev - will you honour this and refund my shipping charges and i will then shut up and wait for it to arrive.
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You've already said that you won't be using them again. So what advantage is there to them by refunding you any money?
 
MisterE said:
You've already said that you won't be using them again. So what advantage is there to them by refunding you any money?
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reinstate some faith and give them some credibility so when somebody says oh yeah digital rev i can say well yes i did have problems however the refunded my shipping to say sorry and were helpful to resolve it etc etc
 
It's not the fault of digital rev that the post service failed, trodd got his money back as his problem was of digital revs making, dannys looks like a post problem. China effectively shuts for about 3 weeks with Chinese new year, so the fact that anything got out at all during that period is good, I've been waiting for samples and had the same issue with the post there, I was told to use TNT or similar if I wanted anything quick. As for extreme weather, there could have been some in the region, we're not the only country to get weather.

I might be alone in saying this, but or the sake of a fiver, the op I'd coming over as a bit if a prat for keeping on about it, it would have been better to deal with Julie directly, or to have coughed up for a faster shipping service.
 
if i had my PM function id of been able to do exactly that!
 
FWIW my refund from Digital Rev is now complete. Sadly the post has been delivered today and still there is no sign of the filter.

Spookily a package I ordered from Hong Kong through another supplier on Monday afternoon (UK time) arrived in the UK this morning and is out for delivery. Obviously Hong Hong Post has different weather from other carriers, or maybe their pigeons aren't as fit.

EDIT : The Fed-Ex package from Onestop Digital was delivered at 11:08 this morning. I guess HKP is playing tiddlywinks with my filter from Digital Rev, given that the weather has been ruled out as an excuse.
 
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matty said:
I might be alone in saying this, but or the sake of a fiver, the op I'd coming over as a bit if a prat for keeping on about it, it would have been better to deal with Julie directly, or to have coughed up for a faster shipping service.
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You are not alone...........:)
 
Danny133 said:
will you honour this and refund my shipping charges and i will then shut up and wait for it to arrive.
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Threatening to keep talking until the item arrives :clap::cuckoo::clap:

As ever with retailers there are always unhappy people and mishaps. In this case it has taken a long time but hey ho if you want something really quickly then ordering it from HONG KONG probably isn't the best idea. Ordering it from amazon or another retailer in the UK with next day delivery is the most logical thing to do.

If you want to save some pennies from D-REV then fair enough, but don't expect it to always be perfect coming from the OTHER SIDE OF THE WORLD using the HK post rather than a courier as recommended.

I had a great experience with D-REV, my tamron lens came stupidly quickly, considering I ordered it on a thursday here in the UK.
 
Funny as several things I ordered on bay from HkP all arrived yet DRs hasn't. Utter ********
 
royal mail have changed the way they deliver items

and has been causing alot of hassle post men are going nuts around here they are cutting the rounds down

so normally would be 3 post men to 3 rounds it is now 2 postmen to 3 rounds with one of them walking and 1 in a van so essentially they are now down to 1 man give or take

most of our post has been arriving at 3 in the afternoon where as before it was 11- 1 latest

im awaiting a parcel from france was posted almost 2 weeks ago they normalyl arrive within 5 days
 
I have used them twice For high value items... I had superb service.
deliveries from mainland China are infinately worse.
 
Danny133 said:
Funny as several things I ordered on bay from HkP all arrived yet DRs hasn't. Utter ********
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youve just been unlucky. next time someone tries to flog you lucky heather, i'd suggest buying.
 
Well my little story has just got a whole worse. At long last my package has turned up and it's the wrong product. Now I've got to go to the trouble of returning it to Hong Kong and awaiting a replacement. What an absolute farce!

I ordered a Hoya Pro-1D 77mm ND8 filter and they sent me this....

20110302_102000_1123_LR.jpg


Pro-1D my ar... This is how the Pro-1D should look....

hoya-nd8_5_2.gif
 
tdodd said:
Well my little story has just got a whole worse. At long last my package has turned up and it's the wrong product. Now I've got to go to the trouble of returning it to Hong Kong and awaiting a replacement. What an absolute farce!

I ordered a Hoya Pro-1D 77mm ND8 filter and they sent me this....

Pro-1D my ar... This is how the Pro-1D should look....
Click to expand...

Just different packaging surely?

Both say ND8 in the top left.
 
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