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I bought an item by Buy It Now from the fleabay outlet of a well-known emporium. It was 60 per cent below the usual price elsewhere, but not listed on their website so, although described as new, I thought maybe it was a sample of something they weren't going to stock. Plenty of others had looked at the page over the three weeks the item had been listed.
When I paid I added a note that I was expecting the as-described and as-pictured item to be sent, and not the cheaper older version with a similar name.
When it arrived it was the older version, which is available over 20 per cent cheaper elsewhere in a sale, but is usually 30 to 40 per cent more than I'd paid. I wouldn't really be interested in this version, even if it had the further 20 per cent knocked off.
The seller was apologetic and has arranged a courier to collect the item and asks if there's anything else they can help me with to make up for it.
Well, forgetting about postage, if I asked for a roughly equivalent product from another manufacturer, their usual price is 5 per cent higher than the cheapest well-known sellers and if they supplied it for the price I've paid it would be a discount of 47 per cent.
It would be less of a loss to them than if I could hold them to supplying the advertised item, but they'd still be losing over £150 off their published price.
I can but ask; the alternative item isn't immediately available from them which gives them some time to think about it. But I had assumed there was a major cockup in their fleabay listing so I'm ambivalent about baying for my pound of flesh.
Sorry for waffling on and talking in percentages instead of brass farthings, and for not revealing to y'all the name of who was at fault, but what would you do and how much of a discount would you press for? Or would you forgive the mistake and let the matter drop? I have bought from them in the past, but not regularly and nothing of much value.
When I paid I added a note that I was expecting the as-described and as-pictured item to be sent, and not the cheaper older version with a similar name.
When it arrived it was the older version, which is available over 20 per cent cheaper elsewhere in a sale, but is usually 30 to 40 per cent more than I'd paid. I wouldn't really be interested in this version, even if it had the further 20 per cent knocked off.
The seller was apologetic and has arranged a courier to collect the item and asks if there's anything else they can help me with to make up for it.
Well, forgetting about postage, if I asked for a roughly equivalent product from another manufacturer, their usual price is 5 per cent higher than the cheapest well-known sellers and if they supplied it for the price I've paid it would be a discount of 47 per cent.
It would be less of a loss to them than if I could hold them to supplying the advertised item, but they'd still be losing over £150 off their published price.
I can but ask; the alternative item isn't immediately available from them which gives them some time to think about it. But I had assumed there was a major cockup in their fleabay listing so I'm ambivalent about baying for my pound of flesh.
Sorry for waffling on and talking in percentages instead of brass farthings, and for not revealing to y'all the name of who was at fault, but what would you do and how much of a discount would you press for? Or would you forgive the mistake and let the matter drop? I have bought from them in the past, but not regularly and nothing of much value.
