Data Protection gone mad...

[Flash In The Pan]

On the phone to Tiscali....


Tiscali: "Hello, this is (inaudible mumble) how can I help you?

Me: "Sorry, I didn't catch your name, could you repeat it?"

Tiscali: "My name is (indistinct) Gwendoline"

Me: "Could you spell that, please?"

Tiscali: "No, it's against the Data Protection Act for me to give you my name"

Me: "But you already told me your name, I just want to confirm how you spell it so I can make a note of who I spoke to"

Tiscali: "Sorry, I'm not allowed to do that (phone goes dead)"


Eh? :shrug:

 

[MJ Stebbings]

Its *******s, totaly **** talk that!

They just dont want to get in trouble for giving you poor customer services in Dehli

 

[Flash In The Pan]

Its *******s, totaly **** talk that!

They just dont want to get in trouble for giving you poor customer services in Dehli

This one was Welsh, mind you my attempt at an Indian accent sounds like it comes from the valleys too, now that you mention it

 

[who?]

They know.


Anyone who starts by asking their name is going to be trouble. Far easier to hang up on you and let someone else take the hassle.

 

[xSitara™]

This one was Welsh, mind you my attempt at an Indian accent sounds like it comes from the valleys too, now that you mention it

 

[ChrisMClark]

On the phone to Tiscali....


Tiscali: "Hello, this is (inaudible mumble) how can I help you?

Me: "Sorry, I didn't catch your name, could you repeat it?"

Tiscali: "My name is (indistinct) Gwendoline"

Me: "Could you spell that, please?"

Tiscali: "No, it's against the Data Protection Act for me to give you my name"

Me: "But you already told me your name, I just want to confirm how you spell it so I can make a note of who I spoke to"

Tiscali: "Sorry, I'm not allowed to do that (phone goes dead)"


Eh? :shrug:

Certainly not against the data protection act, she sounds worried you might make a complaint against her after she ****s up helping you, like most call centres do.

 

[purpleclouds]

My best one....

Call centre: 'Hello, I'm calling from the Halifax regarding your current account, could I take your name and address please?' (for data protection reasons)
Me: 'Can I take your address please? Just in case something goes missing. I don't know who you are!'
Call centre: 'Errrrrm...?'
Me: 'I'll call in to my local branch!'

 

[fyonn]

My best one....

Call centre: 'Hello, I'm calling from the Halifax regarding your current account, could I take your name and address please?' (for data protection reasons)
Me: 'Can I take your address please? Just in case something goes missing. I don't know who you are!'
Call centre: 'Errrrrm...?'
Me: 'I'll call in to my local branch!'

I've had HSBC phone me, and I've insisted that they authenticate themselves to me, before I authenticated myself to them. they were actually well prepared for it and happy to do so. I was quite pleasantly surprised

dave

 

[Marcel]

I've had HSBC phone me, and I've insisted that they authenticate themselves to me, before I authenticated myself to them. they were actually well prepared for it and happy to do so. I was quite pleasantly surprised

dave

Takes the fun out of it though.

 

[whitewash]

i had a bloke a B+Q deliveries call centre telling me that the computer which organises delivery dates answers to no one but god....

 

[DTM]

Tiscali are evil - they illegally toook control of our phone line and left us with no internet for weeks because BT couldn't regain control. Off com got involved and forced them ot pay the BT bill for us and for lack of earnings for me.

HSBC are great, Natwest not so much.

 

[kelack]

i had a bloke a B+Q deliveries call centre telling me that the computer which organises delivery dates answers to no one but god....