D300 Memory Card Slot Problem :-(((

fracster said:
Oh b****r, sorry to hear that. It happened to me last year,it isn`t always a bad thing, it may be a good break for you and other things may happen for you.

Best of luck.......:thumbs:


PS.......I blew my redundancy money on camera equipment as well..............:lol:
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i dont think the use off the word BREAK were intended:lol:
 
I'm quite frankly horrified as much as you are that you can pay so much to a company such as Jessops and be treated so badly. I would explain to the manager that a lot of potential customers are looking at how this issue is resolved by his company, maybe this will carry a little weight to your complaint. To say you will have to wait six weeks for a repair is disgusting in my opinion.

Best of luck Jeni.
 
fracster said:
Oh b****r, sorry to hear that. It happened to me last year,it isn`t always a bad thing, it may be a good break for you and other things may happen for you.

Best of luck.......:thumbs:


PS.......I blew my redundancy money on camera equipment as well..............:lol:
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when bad news comes good news follows - i have been commissioned for 6 shoots since i was paid off! a boost for me in terms of my photography skills and confidence. i was just getting myself started out and my camera packs in! once i finish my shoot tomorrow, drop kids off at school and nursery then il head into jessops wearing my negotiating hat!!
:-))
thanks for your kind words.....i feel much better after sharing this problem. you made me laugh with your P.S.! lol
 
I think also a phone call to trading standards/CAB is in order, to find out exactly where you stand with this, get as much info as you can before taking the lot back to jessops, forewarned is forearmed as they say, sometimes if the shop see you know exactly what your talking about and know the laws on these things, they can have a tendency to back down a bit, best of luck with it, and let us know how you get on, looks like jessops strikes again, god knows how long there going to last in this climate.
 
CGeezer said:
I would explain to the manager that a lot of potential customers are looking at how this issue is resolved by his company
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Indeed, and maybe a call to their head office to point them this way, i think it's about time jessops took a look at how they are perceived amongst the photography world.
 
jeniveeev said:
thanks for your kind words.....i feel much better after sharing this problem. you made me laugh with your P.S.! lol
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Well, I would only have wasted it on other stuff............:D
 
If the CF card has that type of issue, and it was bought from Jessops, then I suggest you take that back in with you and show it to the salesperson, along with the receipt.

Also, did I read right that you bought the Jessops 3yr warranty (or was in fact given it for free?) If so then that covers accidental damage as far as I am aware.
 
barneyrubble said:
If the CF card has that type of issue, and it was bought from Jessops, then I suggest you take that back in with you and show it to the salesperson, along with the receipt.

Also, did I read right that you bought the Jessops 3yr warranty (or was in fact given it for free?) If so then that covers accidental damage as far as I am aware.
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im going back tomorrow to see the manager,
the 3yr warranty is with nikon, not free but i got 3 yrs for price of 1
 
I can't really add much to what's already been said, but I hope you get this sorted to your satisfaction.

I've been in similar situations before and sometimes you feel helpless, you just have to stand your ground and know your rights and facts (as TG said, above). I suppose the key is not to get too worked up and to stay clear-headed.

Good luck!

Cheers,
Mark
 
jeniveeev said:
the card has two holes that are perforated into almost one....this looks not normal obviously. the camera is reading the card as damaged. but the card works in another camera but no other cards work in the d300. i dont know if the card was like this when i bought it, and it has worked up until now!
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I've just had a look at my CF card and all holes are individual, looks like you may have a dodgy card.

May be worth pursuing this line with Jessops.

Any chance of a piccie of the CF card holes???
 
Hi,

Sorry to hear about the trouble you are experiencing. Not sure I can help much but will, hopefully, add a little to what you have already been told.

Barneyrubble mentioned the accidental damage cover with the Nikon insurance. I have it also and am used to interpreting insurance wordings (used to write them). My reading of this is that the damage caused to the camera is excluded as it was caused by an item introduced to the camera, viz. the CF card.

The wording is "Electrical and/or mechanical breakdown if caused by.....the fitting of any accessory to the product".

This assumes the card is the faulty item.

All is not lost, however. You purchased the card from Jessops and they carry the responsibility as the item was "not fit for purpose" and it has caused subsequent damage to the camera..

I suggest you look at this link:

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

I think it may help your case if you appear knowledgable about your rights. The warranties and insurance are not key here, but your rights under The Sale of Goods Act are.

Having said that a mixture of standing strongly for your rights and a few tears will melt most men.

Good luck.

Ken
 
If both were bought from Jessops then take both camera and card back and they will have to concede defeat. The card you bought is probably not fit for purpose as mentioned above, and I do believe that if all else falls through you would have a legal case against sandisk assuming it was the card at fault.

Either way Jessops should sort it out and then they should take it up with sandisk if that is the issue. Your contract was with Jessops and they supply the goods as new and fit for purpose.

Good luck

Daven

Edit: perhaps this forum should stop linking "Jessops" to their online shop...
 
Doesn't read like a camera or jessops fault to me. A faulty card, however it was damaged, has pranged the camera card slot pins.
Even forcing in backwards would only exert equal pressure if it met the pins.
It could be the reader as suggested, so I'd bin that and ask jessops for a replacement CF card.
Hopefully your lucks in and they may judge it as manufacturing fault.
 
I've heard of this happening before - it's pretty common with Canon cameras and I've seen it before with the D300. Sorry to say though in 99% of cases it's not a fault with the camera or the card, it's caused by the user inserting the card incorrectly.

What ever you do you should never try and straighten the bent pin, as you risk it breaking off and disappearing inside the camera, where it can end up shorting out a circuit board.

It's highly unlikely either Jessops or Nikon will accept responsibility, but fortunately it's not too expensive to repair, about £100-150, assuming no other damage has been caused.
 
thanks everyone for your advice and feedback. i have spoken to consumer direct and they have classed this is an enherent fault, therefore i have been referred to the sale of goods act. il go back to jessops tomorrow and discuss this with the manager. i firmly believe i did not force the card into the slot, nor did i insert it the wrong way (it cant be done). i have used my d70 for 5 years, inserting and removing cards without any problems therefore i am sure in my mind that i have not manually handled this camera incorrectly or forcibly. il keep you all posted on the outcome and thanks again. Jen
 
PM sent. problem solved I hope.
 
It'll be interesting to see what Jessops have to say, but tbh if it was a fault with the camera or the card I would have expected it to show up immediately the combination was used together, not after a few weeks. Might be worth checking that no foreign objects have mananged to get into the card slot. It wouldn't take anything of any great size to bend a pin or two...
 
Nikon Ken said:
Barneyrubble mentioned the accidental damage cover with the Nikon insurance. I have it also and am used to interpreting insurance wordings (used to write them). My reading of this is that the damage caused to the camera is excluded as it was caused by an item introduced to the camera, viz. the CF card.
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Ken,

I was asking if it was the Jessops Warranty. That specifically includes accidental damage if I remember correctly. As it was, it's the Nikon one, so doesn't matter anyway.
 
The point is that you bought the camera and the card from them and used them as per instructions. IF that caused damage then it is for them to sort it out not you. It is THEIR problem to fix and if they are not prepared to do that then I would contact trading standards. Be firm but polite and do not accept an ex demo as a replacement. YOU are entitled to goods of merchantable quality and fit for purpose, they were not.

I would also try contacting Nikon directly and speak to them about the problem. It is a cheap repair for them they will probably sort it out between themselves in the end.

Lets hope so anyway.
 
cowasaki said:
The point is that you bought the camera and the card from them and used them as per instructions. IF that caused damage then it is for them to sort it out not you. It is THEIR problem to fix and if they are not prepared to do that then I would contact trading standards. Be firm but polite and do not accept an ex demo as a replacement. YOU are entitled to goods of merchantable quality and fit for purpose, they were not.

I would also try contacting Nikon directly and speak to them about the problem. It is a cheap repair for them they will probably sort it out between themselves in the end.

Lets hope so anyway.
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Just been having a look at my D300, the only way to bend a pin is by either being really rough when inserting the card or if there was some debris in the card slot or in the pin holes of the card. It's virtually impossible to insert the card the wrong way round unless you force it into place. Like I said previously, if it was a manufacturing fault you'd expect it to cause a problem immediately, not several weeks after purchase....
 
jeniveeev said:
one last question guys/girls. is this a common problem or do you think its rare!? the guy in jessops said he hadnt seen it before and he has a d300
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Ive never seen it before. And ive even used cheap no name cards off eBay causing no problems
 
I might not be flavour of the month for this but,

I fail to see why this can be classed as a manufacturing defect.

There are no moving parts involved in the camera or the card.

They pin cannot bend of its own accord.

Therefore the only way the pin can bend is with undue force if the sockets in the card are not correctly aligned with the pins, this would be down to user error.

The pins must have been in the correct alignment from new as they have been in use for some weeks before this 'failure'.

It may be that the card has been removed and placed in a damaged card reader and then placed into the camera thus damaging the pin in the camera.

Regardless of how this has happened, I would be very sheepish taking this back to the retailer on the grounds that it is going to be very hard to explain the cause other than user error. The retailer in question might rule in your favour this was a large purchase or thought you were a retainable customer but I certainly wouldn’t go in ‘guns blazing’

Try a Google of ‘CF bent pins,’ I bet there are pages of results.
 
Flash In The Pan said:
I've heard of this happening before - it's pretty common with Canon cameras and I've seen it before with the D300. Sorry to say though in 99% of cases it's not a fault with the camera or the card, it's caused by the user inserting the card incorrectly.
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I had this with a Canon point and shoot - one day the card seemed to difficult to get in, and then didn't work. When I looked in, there was a bent pin.

Flash In The Pan said:
What ever you do you should never try and straighten the bent pin, as you risk it breaking off and disappearing inside the camera, where it can end up shorting out a circuit board.
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I tried, and it did break off! Put me off cameras which use CF cards!
 
fracster said:
I would be astonished if it is weak pins in the camera, it is probably a faulty CF card,if so, I don`t think Jessops can be blamed (Sorry to upset the Jessops bashers..;).........) nor Nikon.
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Agreed not the first time I have seen this happen and Nikon will not honour warrenty.
 
I have to say that if I were the 'J-shop' vendor in this instance I would be inclined to think you were the victim of user-error, no matter that you're adamant that you didn't do anything wrong - without independant witnesses to that, the liklihood is that you've damaged the camera through mishandling.

I'm pretty sure Nikon would take the same view - it is possible to force a CF card in backwards - I've seen it done and had to try and remove the things so we could send the bodies off for repair...(the cards contained restricted/secret material, so we had to take them out before sending the bodies back to Calumet).

I think you're going to have to suck this one up and pay the repair bill...
 
Maybe the broken damaged card was not used within the first few weeks? If this is the case then there would still be a valid argument that a badly manufactured card was sold with the camera and damaged the camera weeks down the line. Well that's what my argument would be ;)
 
Sale of goods act, btw. for the first 6 months, the onus is on the retailer to prove that they are not liable.
 
coldpenguin said:
Sale of goods act, btw. for the first 6 months, the onus is on the retailer to prove that they are not liable.
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Not strictly true,

Two points pertinent to this case,

1/ That rule applies to the Sale of Goods Act to consumers and the purchaser in this case has already stated it's a business purchase.

2/ The goods did 'conform to contract' at the time of sale and there was and still is no 'inherent' fault.
 
I refuse to use Sandisk cards after I had one take out a nearly new D200, if I can find if I will take a picture to show you the offending misshapen pin hole, didn't bend any pins but the camera stopped working.
I dealt with Park cameras and was given a replacement camera, but to this day won't let a Sandisk card anywhere near my gear !!!!
 
Update - the manager is off today and tomorrow so i now will be visiting J's on Thursday. Spoke to another team leader on the phone and he said its not a common problem but it can happen if the pins in the camera reader slot were not properly alligned to start with. Il see what happens on Thursday. Ive calmed down and i had a fantastic photoshoot this morning so im floating on a wee cloud today! thanks again everyone for your feedback and thoughts.
 
I worked abroad in the middle east where we trained (adult) students as (basic) photography was part of their job. We bought scores of D70's, D80's, and D200's. I work now with lots of D100's and D300's. We have literally hundreds of Sandisk and Kingston CF cards (and SD cards). I have seen this bent pin problem quite a number of times on both camera bodies and card readers. In all cases it was caused by students inserting cards in the wrong way and pushing them in too hard. I even did it myself once in the early days with a card reader. I have never seen a card mismanufactured (but not to say it can't be).

I'm not casting any opinion, merely stating my experience of this problem. Having seen scores and scores of cameras and hundreds of cards, along with 2 years or so of teaching this problem did arise from time to time, sometimes twice in the same day if we were really unucky. Needless to say I am careful with my own D300, and always gently insert the card.

I'd wonder how this will be resolved. I can't imagine Nikon are at fault, and I bet it says in the manual 'only use Nikon cards'! I'm sure the Sandisk manufacturing process isn't fool proof and it could be mismanufactured or there could be a slight manufacturing leeway allowing a slight misalignment on insertion. But if the card was installed in the camera and working when it came, then surely the pins could only be bent on reinsertion? Will be interested to see how it gets resolved. Hope you get a new camera anyway.
 
Nikon Ken said:
Hi,

Sorry to hear about the trouble you are experiencing. Not sure I can help much but will, hopefully, add a little to what you have already been told.

Barneyrubble mentioned the accidental damage cover with the Nikon insurance. I have it also and am used to interpreting insurance wordings (used to write them). My reading of this is that the damage caused to the camera is excluded as it was caused by an item introduced to the camera, viz. the CF card.

The wording is "Electrical and/or mechanical breakdown if caused by.....the fitting of any accessory to the product".

This assumes the card is the faulty item.

All is not lost, however. You purchased the card from Jessops and they carry the responsibility as the item was "not fit for purpose" and it has caused subsequent damage to the camera..

I suggest you look at this link:

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

I think it may help your case if you appear knowledgable about your rights. The warranties and insurance are not key here, but your rights under The Sale of Goods Act are.

Having said that a mixture of standing strongly for your rights and a few tears will melt most men.

Good luck.

Ken
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I would argue that a memory card is not an "accessory" but an essential part of the camera, it's impossible to take any photos without it as the camera has no built in memory.
 
But it's not the same manufacturer...I'm sure nikon would blame the user or sandisk, and Sandisk would blame the user or Nikon :)
 
BlackCloud said:
But it's not the same manufacturer...I'm sure nikon would blame the user or sandisk, and Sandisk would blame the user or Nikon :)
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I don't have my manual to hand to check, but I'm pretty sure that Sandisk cards are one of those recommended by Nikon for the D300....
 
Did you pay by credit card? May well be easier to go through the credit card company for a refund.
 
swanseamale47 said:
I would argue that a memory card is not an "accessory" but an essential part of the camera, it's impossible to take any photos without it as the camera has no built in memory.
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With the Canon it is optional. Images can be taken without a CF card in. And I believe stored when in tethered mode.

In any case, it may not be /optional/ for a Nikon, but it is an accessory, as there are options as to which one to use. (in the same way that tyres could be argued as not part of the car)
 
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