Currys refusing to replace damaged ipad, that was insured.

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jonbeeza

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http://www.southwales-eveningpost.c...disabilities/story-29558302-detail/story.html

Just read this with interest. Currys are refusing to replace a damaged ipad that had insurance cover, by simply saying item was neglected. The girl simply dropped it in some water. Surely they could say that about anything, any one of us could drop our camera or lens. Does that mean they could say, we neglected our camera / gear, by not looking after it properly? Or was she negligent, by having her ipad near water?
 
jonbeeza said:
http://www.southwales-eveningpost.c...disabilities/story-29558302-detail/story.html

Just read this with interest. Currys are refusing to replace a damaged ipad that had insurance cover, by simply saying item was neglected. The girl simply dropped it in some water. Surely they could say that about anything, any one of us could drop our camera or lens. Does that mean they could say, we neglected our camera / gear, by not looking after it properly? Or was she negligent, by having her ipad near water?
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Seeing as the terms of the insurance aren't know how can we comment?
 
Exactly, if she didn't have accidental damage cover...
 
It does say.

It was an accident, and I couldn't believe what they were saying. I've never neglected it and I have never missed a payment on the coverage. I don't know why they are refusing to honour the contract.

So it looks like she did have accidental cover, as why would she say they are refusing to honour the contract?
 
The store are not the ones responsible for replacing it, therefore cannot say if it will or won't be replaced. If you read the article, they were quoted as saying 'It probably won't be replaced...' which is very non-committal.


Only the part of the company who deal with the repair of tablets and similar devices will be able to take the relevant assessment on the condition and if the damage meets the terms of the insurance.
Since the response is not from that part of the company, this is a non-story.
 
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jonbeeza said:
It does say.

It was an accident, and I couldn't believe what they were saying. I've never neglected it and I have never missed a payment on the coverage. I don't know why they are refusing to honour the contract.

So it looks like she did have accidental cover, as why would she say they are refusing to honour the contract?
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We don't know, because we don't know what the insurance covered.
 
RichardtheSane said:
The store are not the ones responsible for replacing it, therefore cannot say if it will or won't be replaced. If you read the article, they were quoted as saying 'It probably won't be replaced...' which is very non-committal.


Only the part of the company who deal with the repair of tablets and similar devices will be able to take the relevant assessment on the condition and if the damage meets the terms of the insurance.
Since the response is not from that part of the company, this is a non-story.
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OK, sorry for quoting it ;)
 
Another thought.

Maybe by saying 'It probably won't be replaced' they were inferring it would be repaired. Which on an expensive device can often be quite economical.

Either way, still a non story. More likely the store told her it would need to be sent away for repair and she didn't like that answer because she assumed she would just be handed a new one by going into the shop.
 
I remember years back when I worked in a TV repair shop there was a rash of 'accidental' water damage to TV equipment coming in. Turns out folk had found out that if the thing went faulty out of guarantee they could claim for the repair on the insurance by saying if must have got wet when they watered the plant on top of it. After a few months the Insurance companies stopped paying out and the water damage erm dried up :)
 
The comments for the article were interesting.
It's worth noting that the Curry's Care Plan is not an insurance policy, so is not covered by the financial regulators or ombudsman. Wouldn't touch that with a barge pole.
Sounds like she was missold the 'policy' so should go down the Unfair Terms in Consumer Contracts Regulations (or whatever the new name for them is) route.
Oh, and hammer their PR team on social media ;)
 
So we don't know whether or not the 'insurance' covers accidental damage. But even if it does, there's probably some wording in there that's designed to distinguish between accidents and negligence. For example my policy requires me and my clients to "take all reasonable precautions" to avoid liss or damage. We don't know what her policy actually says, and we don't know the circumstances of the damage, so really we have no idea whatsoever regarding whether Currys are right or wrong here.

Move along folks, nothing to see.
 
its an ipad the toilet is the best place for it :-)
 
Curry's Care Plan cover, includes (and I quote)...

  • Protection against breakdown or mishap.
I'd be taking it (vociferously) to either the CEO, the underwriter or the financial ombudsman.
 
But it also excludes damage due to neglect, which was what they fobbed her off with.
 
Llamaman said:
But it also excludes damage due to neglect, which was what they fobbed her off with.
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An accident is a mishap, not neglect.
I reckon the ombudsman would find in her favour.
She won't need to go that far is she makes enough noise in the right places, and the media isn't the right place.
 
viv1969 said:
An accident is a mishap, not neglect.
I reckon the ombudsman would find in her favour.
She won't need to go that far is she makes enough noise in the right places, and the media isn't the right place.
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There is no ombudsman. The Curry's care plan isn't an insurance policy.
 
Llamaman said:
There is no ombudsman. The Curry's care plan isn't an insurance policy.
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Fair enough.
I still think if she makes the right noises she'll get a replacement.
 
viv1969 said:
Fair enough.
I still think if she makes the right noises she'll get a replacement.
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Indeed, as you say the PR department will get this done, not the legal team :)
 
BBR said:
I wouldn't have bought it from Curry's in the first place.
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Good for you.
The only issue I've ever had with something bought from Curry's was cleared up in my favour in no time at all.
 
If she's anything like my grandkids then they simply don't look after there hi.tech stuff they claim to depend on ,I think the average unbroken life span of a I.phone 6 for one grandaughter is around two weeks .these days if they whinge enough mummy will just buy them a new status symbol
 
Interesting. I bought my first Kindle from Currys. They offered an extended warranty for a tenner which since I was taking it to the jungle seemed a good deal. Over a year later the screen started to bleed (because I carried it in my back pocket....). They gave me the new upgraded version and some money back because it was cheaper than the one I bought - IIRC the money was about what the extended warranty cost me. They made it very clear I could only do this until 3 years after the original purchase date - so I could have got the second one replaced and some more money when the price dropped.

Perhaps they realised just how stupid they were being ;)
 
Bought a vacuum from Tesco a few years ago. Stopped working all of a sudden and the motor was smoking badly. Took it to Tesco and they said they'd look into for me whilst I waited. Ten minutes later they came out and said we can't do anything about it as it's not been used properly. I was obviously not chuffed and asked them what they were playing at and how the hell it wasn't used properly. They then brought the motor out for me and it was full of plaster. I had guys upstairs plastering the loft and one of those idiots had used the hoover to clear his feet instead of a brush and shovel. Moral of the story the store sounded like a bunch of t***s until they were proved right and I was wrong !!! Who knows the full story with this item.
 
Currys policies do definitely cover accidental damage, but you don't know in what condition this iPad was returned.

I used to work at PC World many years back and the laptops that came into store for basic repairs that look like they had just had a full English eaten off of the keyboard and screen was astounding.
We actually had surgical gloves in the back which were worn when working with some peoples laptops, they were that disgusting.

If this iPad was returned in a state similar to above I wouldn't blame Currys for turning them away. This story is only one side.

I switched off reading this story at the first sentence,

"CURRYS PC World are refusing to replace a broken iPad, which a 13-year-old girl with severe learning disabilities from Neath relies on, according to her mother."

Sorry but her learning disability has nothing to do with it.
 
ecoleman said:
"CURRYS PC World are refusing to replace a broken iPad, which a 13-year-old girl with severe learning disabilities from Neath relies on, according to her mother."

Sorry but her learning disability has nothing to do with it.
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Same here, I heard the string quartet kicking and the sad music playing. Absolutely pathetic journalism, then again it is a little local rag, probably didn't have anything else to write about.
 
dejongj said:
Same here, I heard the string quartet kicking and the sad music playing. Absolutely pathetic journalism, then again it is a little local rag, probably didn't have anything else to write about.
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There's always arguments about parking charges in town. In every local paper since the invention of the printing press.
 
ecoleman said:
I used to work at PC World many years back and the laptops that came into store for basic repairs that look like they had just had a full English eaten off of the keyboard and screen was astounding.
We actually had surgical gloves in the back which were worn when working with some peoples laptops, they were that disgusting.

.
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Many years back worked at the DSG laptop workshop that all those disgusting machines were sent to. I truly feel your pain.
 
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