Counterfeit battery warning

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Joel
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Hi all,

I bought a Canon Camera from HDEW which came with an original Canon battery. I also bought a Neuer Battery grip and additional Hahnel Battery from Wex.

The camera has been fine until now when I took both batteries out of the grip the other day and only inserted the Canon one.

It now says "does the battery on the left display the canon logo" when I select yes it says “Battery may be counterfeit! Please call customer support. Shutting off for your safety.”

So I can't turn on my 80D.

Any ideas?
 
So you can't use it with either battery?
 
Bit off that it stops you using the camera!
Looks like it may be the grip then ,,, maybe keep the Canon OEM in the body and the other in the grip?
 
Dave70D said:
Grip came from Wex, Camera came from HDEW, so one of them is not right.
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Sorry, should have been clearer, grip came from Amazon - fulfilled as well - tried searching for a decent stockist but it's a very difficult grip to find right now and didn't fancy paying £150-170 that Canon wants for their own.
 
At least it did not break the camera.

If Canon checked it in a lab and it showed that an aftermarket grip or battery had been used on the camera I bet it would void the warranty
 
Reading a review on Amazon it looks like it comes up with a counterfeit warning even with two original Canon batteries i.e. A grip issue.
 
I sent both my 5d2 and 1d3 back to Canon with 3rd party batteries. They never bothered. I don't think the camera actually stores whether a betters is genuine or not.
 
smr said:
...and didn't fancy paying £150-170 that Canon wants for their own.
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There's a reason for that - they generally work!

ChrisH said:
I sent both my 5d2 and 1d3 back to Canon with 3rd party batteries. They never bothered. I don't think the camera actually stores whether a betters is genuine or not.
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Battery tech has moved on massively since those two models & yes, a camera can and will recognise genuine/non reporting models.
 
DemiLion said:
There's a reason for that - they generally work!




Battery tech has moved on massively since those two models & yes, a camera can and will recognise genuine/non reporting models.
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Yes I know, I had a 3rd party grip (Hahnel) on my 700D and it was superb. Saved a lot of money and did exactly what the Canon would have... but then Hahnel are a decent, reputable company.. I had my doubts about Newer..
 
niko said:
out of interest have you tried selecting "no it doesn't have a canon logo"?
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Seems to be the obvious next step!

I suspect Canon's reasoning is that a third party battery that claims to be Canon is unlikely to be built to high standards whereas a third party battery with a third party name probably will be.
 
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I think it may that if it has a Canon logo but the camera senses it isn't genuine Canon would be interested in knowing all about it and ask you to send it to them so they can investigate. Shutting down is as they say a safety feature as some li-ion batteries can catch light, probably Canon ones are much less, if at all, likely.
Matt
 
Are Canon UK likely to agree to investigate grey import camera with a 3rd part grip and battery?
 
Archie747 said:
Are Canon UK likely to agree to investigate grey import camera with a 3rd part grip and battery?
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I would guess if the batteries are counterfeit, meaning they have an illegal Canon logo, which is a registered trade mark, then they would like to find where they have come from and close them down if at all possible.
When Canon UK import cameras etc from Canon Japan they pay a certain price and mark-up that price for onward sales to shops and ultimately the consumer, which allows them (Canon UK) to create a spares dept, a very good repair centre etc. Cameras which have come into the UK via a non Canon UK route and therefore through a non-recognised dealer do not contribute to those costs, consequently Canon UK do not like it as it reduces their overall income from UK camera sales, as such they wont support grey imports, which in my view is understandable.
That is the situation as far as I am aware and was setup in the early 70's, unless of course it has changed since?
I have never heard them described as counterfeit.
Matt
 
They were on one of the BBC consumers rights programs the other week, and their representative (In this case from Nikon) described cameras not bought from the official UK suppliers as counterfeit, which they obviously were not, Grey Import is not Counterfeit. (Can't remember if it was watchdog or Ripoff Britain)
 
I just bought a non Canon ( Nikon) camera from Panamoz ( based in HK) the camera comes with 3 year warranty and at least the first year is a Nikon warrantry. I was also able to register the camera on their website and check if there any recalls
Seems at least Nikon honour grey import warranties, which of course they should do as they manufactured and sold the camera, wherever it came from.
 
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