Conned by leading national retailer

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ChrisMClark said:
I'll agree that demanding the manager be suspended is a tad OTT, but there's a difference between what you'll rant here, anbd actually say to the company...most of the time.
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Except that in this case the OP said that he had wriiten a letter demading that the manager be suspended.
 
I am following with bated breath, and have a couple of points.

#1
Since when does a memory card determine how many shots have been taken? If thats the case we could all sell our three year old cameras, keep the cards and claim that the camera has only taken a hundred shots.

#2
Someone suggested they would buy a camera as new even with "X" amount of actuations. Would you buy a new car with a few hundred miles on the clock?

The OP has a point, but yes you are right, go back and talk in a civilised manner, the point here is to make them understand what has happened not how it happened.
 
Another forum!, this guy needs to chill !!...........off to look for the other forum.......
 
fabs said:
Except that in this case the OP said that he had wriiten a letter demading that the manager be suspended.
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Fair one, I must have missed that.
 
Galaxy66 said:
...........off to look for the other forum.......
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:nono::nono: you aren't allowed to look at the other forum jolsterj has mentioned


wrong make for you


and if it's the 1 i've been looking @ it's not the OP who stated retailers name but someone else in that thread...
 
I think there is a big deal madehere for no reason! if it was me I would just go in to the shop and say give me another camera, a big discount or my money back simple as that.
 
Just fyi if you doubt that a camera will pick up the numbering from a card inserted into it. This is exactly what happened when I got my new canon 400D. I had previously been using a point and shoot and used the same card. I was shocked and aggravated when i saw the image count up in the 5000's... then I was like hmmm that is similar to the count on my p&s... and I figured it out.

Anyway if you look in your cameras menus then you will see options to reset the numbering etc... certainly it is not a direct reflection of actuations. Nikon cameras put the actuations in the exif, but canons don't (bar 1 series maybe)
 
realspeed said:
Keith I will, didn't do it before as I only just spotted the con today, so tomorrow its a follow up phonecall to their complaints dept then off to the shop. I think you all can guess which retailer I am talking about as they have recently close numerous high street shops

Realspeed
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Thats what happens when you buy cameras from woolworths.

Id be absolutely amazed if they didnt exchange it on the spot for a good one and maybe blag a free memory card off them as well.
 
Easy way to settle this. Take a pic in jpeg format and upload it to flickr with the exif intact and post it here, so we can have a laugh check the shutter count :thumbs:
 
daftbugga said:
:nono::nono: you aren't allowed to look at the other forum jolsterj has mentioned


wrong make for you


and if it's the 1 i've been looking @ it's not the OP who stated retailers name but someone else in that thread...
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It was the OP so he must be on three forums:lol::lol::lol:
 
fabs said:
In fairness, the OP hasn't actually named the retailer.
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In fact he has named and shamed on another forum under the same title.
 
realspeed said:
Hepburn


However I have given them a chance to correct their ill deeds, and suggested they suspend the manager of the shop pending an enquiry.



Realspeed
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Hiya

If what you want, what you really, really want is a new camera, I think you need to be a little careful with making daft suggestions (like suspend the manager) and coming across all stropy.

I know from my own dealings with customer complaints, that if a customer has a valid complaint - and I suspect you do - I am far more likely to go out of my way to help if the customer is a nice person. If I get grief I am more likely to get the job done and get the customer out of the way. And as it is the manager who will no doubt be the one sorting your problem out, suggesting he gets suspended is possibly not the cleverest thing to do.

So...

Be nice and I'm sure all will be well. Good luck old chap.... Badger
 
POAH said:
never said problematic.
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Not literally but your clearly saying that all sales people give you a problem in some way or another = so I summarized.

POAH said:
so its my fault if I ask a question in a polite maner and I get don't know back in return :shrug:
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Are you honestly saying that every sales assistant you've come across in your entire life has not known the answer to your questions?

What are you asking them? The meaning of life?

I''m sorry if I seem to be poking you here but it's almost like your asking for it.

It's impossible for you to fairly justify what you claim. End Of Jackanory.

As for the OP, I hope his took that camera back and kept his cool.
 
u8myufo said:
I am following with bated breath, and have a couple of points.

#1
Since when does a memory card determine how many shots have been taken? If thats the case we could all sell our three year old cameras, keep the cards and claim that the camera has only taken a hundred shots.
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You are continuing to confuse the number assigned to the photo with the number of shutter actuations. Whilst a camera from new will assign a sequential number, once you start putting cards with existing pictures on them from other cameras, the first camera *can* (but not always) pick up a different sequence. I'm not stating an opinion here. It's a fact. I don't state facts here unless I am 100% sure. I have had frequent experience of this happening. It has usually become apparent when I've come to review a day's shooting and found them out of sequence because I've been careless in managing my cards, requiring renaming (which I do anyway). It first happened on my then fairly new 10D with only 1000 shots on it. I put in a card from my Canon G5 with around 7000 and some pictures still on it, and that's where the 10D jumped to.

Like I said, I'm not saying it happens all the time. I've just tried different cards with pictures on in my 5D and it is currently ignoring the sequence of the existing pictures of the cards and keeping the same one despite changing cards. But this camera has already lost its numbering. It currently shows 3880. I know for a fact that this is incorrect. Neither is it 13880, nor 23880 etc.

If file numbering was the way to measure shutter actuations, why are there programs around that are specifically designed to measure this number? Why are so many people constantly asking (and not necessarily here) where to get these programs? Before anybody asks, there are a number of cameras for which there is nothing available to read actuations and can only be done by the manufacturer. A number of Canons fall in to this category.
 
Fair points Tomas. But get you freakin' muddy, sludgy feet off the table. You wouldn't do that at home, would you?!
 
Fragglerock said:
Just fyi if you doubt that a camera will pick up the numbering from a card inserted into it. This is exactly what happened when I got my new canon 400D. I had previously been using a point and shoot and used the same card. I was shocked and aggravated when i saw the image count up in the 5000's... then I was like hmmm that is similar to the count on my p&s... and I figured it out.

Anyway if you look in your cameras menus then you will see options to reset the numbering etc... certainly it is not a direct reflection of actuations. Nikon cameras put the actuations in the exif, but canons don't (bar 1 series maybe)
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Thank you Frag. I sometimes think I'm banging my head against a wall.
 
MisterE said:
So if potential buyer has a photo on his test card numbered 4990, takes ten photos on the shop camera (5000), then you put in your blank card, your first photo will be 5001.
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Well I never knew that. Very interesting, and that may well explain the number of actuations on the 40D I bought sometime ago. It had a 140 shots on ( I have to say that I just assumed it had taken a few being tested or in the shop and I wasn't too bothered) but it was in a sealed box and I couldn't really work it out. But I suspect you have the answer there. Thanks.
 
ChrisMClark said:
Fair points Tomas. But get you freakin' muddy, sludgy feet off the table. You wouldn't do that at home, would you?!
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Well no your quite right but as Flash has mentioned, there are far worse activities :D
 
On one of the "other" forums there is a development in the saga, just hasn't let us in on it yet:shrug:
 
Yep did that with my second 40D, put a card in from my other 40, forgot to format and bang already in hte 9000 :bonk:

Badger UK said:
Well I never knew that. Very interesting, and that may well explain the number of actuations on the 40D I bought sometime ago. It had a 140 shots on ( I have to say that I just assumed it had taken a few being tested or in the shop and I wasn't too bothered) but it was in a sealed box and I couldn't really work it out. But I suspect you have the answer there. Thanks.
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Galaxy66 said:
On one of the "other" forums there is a development in the saga, just hasn't let us in on it yet:shrug:
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Is there more sympathy there then? Is the manager been sentenced to death by lethal injection?
 
Tomas Whitehouse said:
Well no your quite right but as Flash has mentioned, there are far worse activities :D
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I don't want to know. Really, I don't.

Lethal injection...hmmm...now even I think that's going a shade too far!
 
I think the manager has been sacked

the area manager is in prison

and he has been given shares in ??????????????

dont know if im allowed to name and shame
 
I just did a quick web search. He's got this thread running in afew places.
 
lol I'm gonna laugh if it turns out to be the flash card being used in a previous camera issue as suggested elsewhere. Especially if they already sent the manager to Old Sparky.
 
cosmix3 said:
Yep did that with my second 40D, put a card in from my other 40, forgot to format and bang already in hte 9000 :bonk:
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And thank you too, Cos. I'm hoping I'll be saved from death too.
 
stop having a hissy fit and get on with it.. take the damm thing back or shuddup
 
LJR said:
lol I'm gonna laugh if it turns out to be the flash card being used in a previous camera issue as suggested elsewhere. Especially if they already sent the manager to Old Sparky.
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Don't think you can do that any more, all those bare wires, health and safety would have a fit. ;) Wayne
 
Oh I see it is a Nikon, just look at the exif of one of the images for number of actuations. It will be under "Camera Actuations" flickr does not show that but irfanview or similar will dig it out.
 
Wail said:
foodposioson,

I noticed your last post "." ... I am guessing you've held-back on something; just let me say .. for a "kid" :p you are a very mature individual for being able to hold back :thumbs:
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I was going to rant on about how I'm an amazing salesman and my Jessops store are fandabbydozey but then I realised everyone is sick and tired of hearing me go on about it :p

FITP, how do you think I can afford this 40d?!

This camera is on indefinite loan and when I get bored of it I'm going to take it back, stick a bit of sellotape on it and sell it as brand spanking new for some unlucky individual. Muahahahahaha, the perfect crime!

:exit:
 
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