Conned by leading national retailer

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POAH said:
his own fault for buying a nikon TBH. my canon 5D2 came in a box with a canon seal sticker on it
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So did my new Canon 50D, but it still had a store brand CF card in it with 8 pictures on it...
 
just take it back it might be an honest mistake all sounds a bit ott to me
 
POAH said:
not really harsh, its based on experience. sales staff will try and get rid of store soiled samples for the same price as unopened boxes to maximise profit.
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And that's an absurd generalisation.
 
i had the same problem when i bought my first 1dmk3 from a major retailer thats name begins with J. i drove 180 miles to buy it and collect it, took it out to the car, no cd's in the box etc. etc. 4000 plus shots on it......... i suspect one of the staff had been doing a bit of moonlighting with it after hours.

upshot was i was back in the shop within 5 minutes, not remaining calm, and i walked out 2 minutes later with a full refund and the manager had a lug-full of my thoughts about his shop/chain.
 
Whilst I understand OP's frustration I think the reaction is a bit OTT, it could easily have been a mistake. Maybe give the store a chance to rectify it before crying bloody murder.
 
sammyd56 said:
Whilst I understand OP's frustration I think the reaction is a bit OTT, it could easily have been a mistake. Maybe give the store a chance to rectify it before crying bloody murder.
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i'd agree with that except

a bit OTT , more like very OTT


maybe give the store a chance to rectify it , more like definetly give the store a chance to rectify it .

as for wanting the manager suspended would you prefer it if he was hung ?

jeez we can all make mistakes cant we ?
 
I think once the OP's question had been answered this thread should have been closed, threads like this are getting far too common now, with people taking things the wrong way and arguments arising
 
marcusp13 said:
I think once the OP's question had been answered this thread should have been closed, threads like this are getting far too common now, with people taking things the wrong way and arguments arising
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I strongly disagree.

By locking threads when anything like a disagreement occurs would cause a number of people to falsely accuse the mods and admin here of heavyhandedness or being dictatorial, they do a good job here, we, as members, should to a certain degree be self moderating, if some people can't do that, then fine, all that means is people here can form an opinion to any particular individuals character.

Yes, nobody likes to see any bickering or points scoring, but I would rather that, than see a false picture being painted.
 
It's a bit like divorcing the wife because she burnt the roast potatos.

Just take it back and exchage it or get a refund.

Assuming this is Jessops I can say that every time I have used them the service has been exemplary.

It's always the bad news that people go on about.
 
I work in retail some of the time and if a customer is ' a nice pleasent person' I will help all I can.

I the customer is ' an arrogant sod'

I will go out of my way to make life difficult within the retail law.


So think on

''we have the power'' [we like to think anyway lol]
 
mrgas said:
because its a sweeping generalisation and not at all fair

but you didn't need me to explain that , did you ?
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Quite right, also, if one chose not to make such assumptions, then perhaps ones experiences would be more positive.

What goes around.....
 
May I jump in here ...

Where I live, there are two camera stores. The one that I mostly deal with are too small to have a demo at hand; as such, the cameras they sell are their demos too .. until they are sold.

As long that everything is in the box, all the bits and bobs indicate that the stuff is new then I am happy to take it regardless of shutter count.

But not only that, I'd much rather take a "tested" camera / lens than take one that's in wrapps ... who knows how well that will work :shrug: ... this I've leart the hard way. My, now sold, 24-70AF-S was spanking new and specially ordered for me. It had front focusing problem that took Nikon 6 weeks to fix. Had that been an unsealed, and "tested" copy, then I am sure I wouldn't have had to endure 6 weeks without it.

To the OP, since you were happy to walk out of the store with your "new" camera .. then accept it as it is .. it is a new camera.

What's 1800 clicks? On a good day, I'd take close to 1,000 shots with my trigger-happy fingers.

If you say it's a matter of principle .. yes it is, just go back and ask for a couple of SanDisk 4GB Extreme III cards and I am sure you'll feel a lot better; and have a happy relationship with a good store.

This is not to trivialise the horrible attitude that some may try to pull, if there was something being pulled on you; nor is this to trivialise the fact that it should have been sealed .. but hey, it wasn't long ago that men would kill for a "sealed hymen"!

We outgrew that, I think .. and look how much fun we're having now :p




foodposioson,

I noticed your last post "." ... I am guessing you've held-back on something; just let me say .. for a "kid" :p you are a very mature individual for being able to hold back :thumbs:
 
Tomas Whitehouse said:
Quite right, also, if one chose not to make such assumptions, then perhaps ones experiences would be more positive.

What goes around.....
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I'm not making assumptions, its not clouding my judgement, my experiences have been based on sales people not having much of a clue wither it be clothes, bikes, cameras etc.
 
POAH said:
I'm not making assumptions, its not clouding my judgement, my experiences have been based on sales people not having much of a clue wither it be clothes, bikes, cameras etc.
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Of course you are making assumptions. Because you've had bad experiences you arrive at the conclusion that all sales folk are problematic.

This is basically the statement your making is it not?

It would make far more sense to say the problem is you or the manner you conduct yourself and not sales people in general.

Or it would make even more sense for you to admit that you made a sweeping generalization and in-fact not all of your experiences have been bad.

The latter being far more probable.
 
POAH said:
its not a generalisation though
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Nope, not at all.

Only problem with my answer is you're not sure if I'm agreeing with you or being sarcastic. :) In fact, the more I think about it I feel like Clint Eastwood, and you're thinking "Is he a salesman, does he sell cameras, or is he really a plumber?" Now, given that this is the mighy TP forum, and these buttons are some of the most powerful buttons in the world you've got to ask yourself "Do I feel lucky?". Well, do ya??

Another general point is could everyone please stop bickering :)
 
POAH said:
its not a generalisation though
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Sadly, when it comes to Jessops I have to agree, display models do get sold as new and Foodpoison has already admitted in another thread that he tries out the various different cameras they sell to familiarise himself with them.

Multiply his test shots by 6 or 7 staff in each store......
 
dod said:
I feel like Clint Eastwood
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Which one of the mods is Clyde then? :naughty:

monkey.jpg
 
I might make that an avatar :lol:
 
never said problematic.

so its my fault if I ask a question in a polite maner and I get don't know back in return :shrug:

Tomas Whitehouse said:
Of course you are making assumptions. Because you've had bad experiences you arrive at the conclusion that all sales folk are problematic.

This is basically the statement your making is it not?

It would make far more sense to say the problem is you or the manner you conduct yourself and not sales people in general.

Or it would make even more sense for you to admit that you made a sweeping generalization and in-fact not all of your experiences have been bad.

The latter being far more probable.
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marcusp13 said:
I think once the OP's question had been answered this thread should have been closed, threads like this are getting far too common now, with people taking things the wrong way and arguments arising
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:thinking: what was the question:thinking:

Why should this thread be closed :shrug:we have not heard the outcome from the OP yet.......and of course that all depends on his attitude.
 
I tell ya what would be funny, is if it was his memory card that put the count on it ;)

anyway sitting here with me popcorn, large Coke and feet up enjoying the action :lol:
 
I can see why the OP's annoyed. There could be any number of explanations, and perhaps he came off as being very argumentative, but selling something as new when it's not is wrong. And I'm afraid I don't believe that no shop would do it deliberately to make a few quid. End of the day, the assistant said the box was open because he'd charged the battery. I wouldn't have left until I was given a new sealed box...'I'll take a sealed box with a flat battery thank you'.

I hope the OP gets it sorted. Poor customer service really riles me.
 
ChrisMClark said:
I can see why the OP's annoyed. There could be any number of explanations, and perhaps he came off as being very argumentative, but selling something as new when it's not is wrong. And I'm afraid I don't believe that no shop would do it deliberately to make a few quid. End of the day, the assistant said the box was open because he'd charged the battery. I wouldn't have left until I was given a new sealed box...'I'll take a sealed box with a flat battery thank you'.

I hope the OP gets it sorted. Poor customer service really riles me.
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I'd be annoyed , I'd also give the retailer chance to rectify the problem before slating them on a public forum , If they couldn't or wouldn't sort it then things would be different
 
Flash In The Pan said:
Sadly, when it comes to Jessops I have to agree, display models do get sold as new and Foodpoison has already admitted in another thread that he tries out the various different cameras they sell to familiarise himself with them.

Multiply his test shots by 6 or 7 staff in each store......
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probably just like delivery miles on a new car

:):)
 
I'd share the problem, if a company has the right to make that mistake in the first place then the customer has the right to share the problem with others. I'd have no problem doing it either. If a company doesn't want it's failings publishing then they shouldn't fail in the first place IMO.
 
fabs said:
What I couldn't work out is why the assistant was charging the battery?
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Exactly, partly why I think the shop knew damn well that they were selling an ex-demo model as new.
 
ChrisMClark said:
I'd share the problem, if a company has the right to make that mistake in the first place then the customer has the right to share the problem with others. I'd have no problem doing it either. If a company doesn't want it's failings publishing then they shouldn't fail in the first place IMO.
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sharing is one thing slating them before they've had chance to sort things is another
 
ChrisMClark said:
Exactly, partly why I think the shop knew damn well that they were selling an ex-demo model as new.
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I certainly wouldn't have purchased the camera had I been given that excuse. I still think the OP should give the chance to rectify the situation before demanding that the manager be suspended though.
 
the alarm bells should have been ringing when the sales person told you the box was open to charge the battery.
 
I'll agree that demanding the manager be suspended is a tad OTT, but there's a difference between what you'll rant here, anbd actually say to the company...most of the time. Although when I had a mobile contract with Singlepoint (now non-existant...which isn't a bad thing) I had my mobile number, office number, and 3 call boxes near me banned from calling them...apparently I was a bit nasty with them :lol:
 
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