Conned by leading national retailer

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realspeed

realspeed

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Bazza
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Saturday 28 march 2009 I bought what I was lead to believe was a brand new Nikon D300 from a well known national retail outlet in the UK

On checking The camera didn't have the last upgrade from Nikon back in Sept 2008 and my first photo showed the camera already had taken 1800 photos.
Looks as if it is a ex demo model.

The sales assistant said he was charging up the battery so the box was opened

So I have lodged a formal complaint, and if necessary take legal action, to their head office this evening about their outlets selling second hand gear as new. So now I wait for their reply.

Bazza
 
Should have just gone back with receipt and said replace with new or money back - on the spot, no quibbles.

btw, when people write to head office you are best addressing your letter to the company secretary as they are personally legally responsible for the proper and legal operation of said company, so they have a vested interest in making sure the company doesn't fall foul of any laws - even basic misrepresentation!
 
If it is the main national retailer then simply take it back immediately and get a refund. That way they can't say you took the 1800 pics.....
 
Hepburn
I can still do that and will, I don't want my money back just an unused D300 Nikon.
Believe me I will try that first very calmly at the shop, but they had better watch out if they get my back up.

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Flash I have those photos on disc which shown they were taken the day after purchase, and the shutter count as well. there is no way anyone would take over 1800 photos the first day of owning a new camera

Realspeed
 
I agree, I would have gone straight back to the shop and demanded a refund
 
Keith I will, didn't do it before as I only just spotted the con today, so tomorrow its a follow up phonecall to their complaints dept then off to the shop. I think you all can guess which retailer I am talking about as they have recently close numerous high street shops

Realspeed
 
Mate, get it back to the store!

I had the very same issue with my D300 last year, I actually found a memory card (Extreme III 2gb) in it with smiling sales persons on it!! 35 actuations it had.
Took it back straight away and demended another which I received a day later with a free memory card :D
 
realspeed said:
Hepburn
I can still do that and will, I don't want my money back just an unused D300 Nikon.
Believe me I will try that first very calmly at the shop, but they had better watch out if they get my back up. :nono:The golden rule is always to keep calm
There are several options open to me, trading standards- misrepresentation of goods- local newspapers and finally my company solicitors You have not reached that stage yet:shrug:

However I have given them a chance to correct their ill deeds,Have you realy? and suggested they suspend the manager of the shop pending an enquiry.
 Oh come on get real, that is a bit OTT!!!
Flash I have those photos on disc which shown they were taken the day after purchase, and the shutter count as well. there is no way anyone would take over 1800 photos the first day of owning a new camera
Just take it back and either get your preferred replacement or a refund , end of!!
Realspeed
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realspeed said:
However I have given them a chance to correct their ill deeds, and suggested they suspend the manager of the shop pending an enquiry.
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yeah , they're really gonna do that !

bit OTT methinks

at least give them the chance to rectify something that was quite possibly a genuine mistake
 
Galaxy's has this nailed.

Realspeed,

I understand that when buying a camera you expect a box fresh, untouched example but sometimes **** happens.
The procedure is very simple, take it back and get a new one.
Legal proceedings, suspension of managers and all that is just cobblers, you've taken the mistake far too personally and your anger has put you in a 'can't see the forest for the tree's' type of situation. Just chill and get it back to the retailer pronto. :thumbs:
 
Before you rush in and start stating shutter actuations, there's something you need to be aware of. A potential buyer can bring in his own card and take a few test shots on a brand new unused camera, then take them home to examine on his pc. If that card has been in his current Nikon camera (in this case), and has some pictures still on it in a file format which is recognised by the test camera (which is very likely), then this camera will pick up numbering from that card's photos.

So if potential buyer has a photo on his test card numbered 4990, takes ten photos on the shop camera (5000), then you put in your blank card, your first photo will be 5001.

I'm not suggesting that this is what happened here, nor does it excuse what they have done - your camera should not have been an ex-demo model. But the image number does not necessarily represent shutter actuations. I've messed up the sequential numbering on all three of my DSLRs by putting in other cards with old existing pictures which should have been deleted/formatted first.
 
Tomas Whitehouse said:
Galaxy's has this nailed.

Realspeed,

I understand that when buying a camera you expect a box fresh, untouched example but sometimes **** happens.
The procedure is very simple, take it back and get a new one.
Legal proceedings, suspension of managers and all that is just cobblers, you've taken the mistake far too personally and your anger has put you in a 'can't see the forest for the tree's' type of situation. Just chill and get it back to the retailer pronto. :thumbs:
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Agreed.
 
Yeah, pretty much what Tomas said (that man must be a prophet or something!)

Just calm down, don't take it personally, go back to the store and explain the mis-hap. I'm sure they'll be horrified.

Nikon camera don't have seals on so it's hard to tell which is used and which is unused - I work in a major photographic retailer, and as Tomas said, we try our best but sometimes **** happens.
 
MisterE said:
B.... If that card has been in his current Nikon camera (in this case), and has some pictures still on it in a file format which is recognised by the test camera (which is very likely), then this camera will pick up numbering from that card's photos.

So if potential buyer has a photo on his test card numbered 4990, takes ten photos on the shop camera (5000), then you put in your blank card, your first photo will be 5001.
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I'm sorry but I just cannot believe this is the case.


OP - get off horse and calmly walk into store and request a new and boxed model.
 
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

As for the other replies, of which I can understand what they are saying, there are too many out to con and trick you and they need to be taught a lesson. When you spend £1100 on a brand new camera you don't expect to be given a used one.

Realspeed
 
realspeed said:
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

As for the other replies, of which I can understand what they are saying, there are too many out to con and trick you and they need to be taught a lesson. When you spend £1100 on a brand new camera you don't expect to be given a used one.

Realspeed
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£1100? :suspect: Sounds like they charged you extra for the 1800-shot "road test" :lol:
 
realspeed said:
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

As for the other replies, of which I can understand what they are saying, there are too many out to con and trick you and they need to be taught a lesson. When you spend £1100 on a brand new camera you don't expect to be given a used one.

Realspeed
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You say "As for the other replies, of which I can understand what they are saying" I don't think you really do because you go on to say "there are too many out to con and trick you and they need to be taught a lesson."

As has been suggested already, you need to chill, this is all one big "storm in a teacup"
 
2blue4u said:
I'm sorry but I just cannot believe this is the case.


OP - get off horse and calmly walk into store and request a new and boxed model.
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Read my post correctly. I did say that I'm not suggesting that this happened. It's all there - in my post.
 
realspeed said:
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

Realspeed
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Again, as above you aren't reading my post correctly and replying to it accordingly. My words exactly are " I'm not suggesting that this is what happened here, nor does it excuse what they have done - your camera should not have been an ex-demo model." I made a statement that you incorrectly assumed that the picture number = shutter actuations. At no point did I say or imply that it was ok to sell you an ex-demo camera as a new one.
 
MisterE said:
Read my post correctly. I did say that I'm not suggesting that this happened. It's all there - in my post.
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I was questioning your assertion that a camera can 'acquire' a shutter count from a media card inserted into it. Not whether this happened in this particular case.
 
realspeed said:
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

As for the other replies, of which I can understand what they are saying, there are too many out to con and trick you and they need to be taught a lesson. When you spend £1100 on a brand new camera you don't expect to be given a used one.

Realspeed
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Have you been drinking? Your comments are not those of a rational, sober man. Assuming this is the national retailer that we all know and love, they're not out to trick or con anyone. They're out to make a profit, yes. This often includes hiring young, occasionally incompetent and CHEAP staff.

No, a camera that has been used shouldn't be sold as new and no you don't expect to be given a used one when you buy a new one, obviously. Someone has dropped a testicle here and given you an ex-demo model by accident. No one is out to con or trick you, it's not worth their £6 an hour to do this. And they're certainly not going to "suspend the manager pending an enquiry". Look at this situation in the light it clearly is - they made a mistake. Get them to rectify the mistake and make it worth your while to not ask for a full refund and shop elsewhere, and by all means write and complain but con and trick you? Take off that tinfoil hat!
 
take it back they may offer you money of instead of replacing it

i cant think theres any percentage in deliberatley conning you
 
his own fault for buying a nikon TBH. my canon 5D2 came in a box with a canon seal sticker on it
 
I would simply take it back and get a refund/replacement and if they start getting funny with you then take it further.
 
Send them a dead baby seal every day until they refund you, and report them for environmental crimes.

Simples.
 
realspeed said:
When you spend £1100 on a brand new camera you don't expect to be given a used one.
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True but in the event of being sold a display model by mistake, I wouldn't expect that I'd been conned or imply that the manager of the store should be suspended and or entertain the idea of a law suit because of it.

The salesman made a mistake, now take your receipt, go to the store and collect your new camera.

A word of advice however - chill the **** out and be nice and polite.

I used to work in hi tech audio and musical instrument retail for just under 4 years, folk who lose their lids, talk to the salesmen like **** and make stupid threats, don't get the best out of a situation. Ever. No matter how 'right' you think you are.
 
foodpoison said:
I work in a major photographic retailer, and as Tomas said, we try our best but sometimes **** happens.
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Indeed, the hours spent working on a shop floor in comparison to wages in the bank doesn't quite help to balance life really does it?
Most stores are under-staffed and the responsibilities are loaded onto 'they who want to do well'.
'They who want to do well' are bloody tired and over worked, they most likely see less than week of Christmas holidays and work most, if not all Sundays per year.
I did and it was effin hard, rent and bills show no mercy so we have to get on with it and just like every other human being under the sun, we make mistakes:

Enter 'Mr I'll sue the lot of you and have you suspended for the heresy of 'conning' me'.

Yep, retail is not peaches and cream.
 
Tomas Whitehouse said:
Indeed, the hours spent working on a shop floor in comparison to wages in the bank doesn't quite help to balance life really does it? .
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TBF they are sales people, not exactly a highly trained job for the most part (or it seems with jessops staff anyway lol )
 
realspeed said:
Mister E

even if that was the case the camera has been used as a demo and should be sold as that not as new.

As for the other replies, of which I can understand what they are saying, there are too many out to con and trick you and they need to be taught a lesson. When you spend £1100 on a brand new camera you don't expect to be given a used one.

Realspeed
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True, but surely that is not the most pressing of matters. Get a replacement or a refund and buy from elsewhere. Then, if you feel the need to complain...do so!
 
POAH said:
TBF they are sales people, not exactly a highly trained job for the most part (or it seems with jessops staff anyway lol )
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That's a bit harsh. It varies greatly and often by experience, which is hardly surprising.

To the OP: I second (or is it third or fourth) the advice to take the camera to your store and calmly suggest that there's been a mix up and you've been given an ex-display model instead of a new one.

Hope it works out nicely.
 
POAH said:
TBF they are sales people, not exactly a highly trained job for the most part (or it seems with jessops staff anyway lol )
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Your talking to an ex salesman and believe it or not there are sales people who give a **** about getting you, the customer, kitted out properly and fairly, I never wanted my customers buying crap gear, they wouldn't come back to me if I did.

A good salesman, needs trust, not deception. I was damn popular when I sold guitars, I believe strongly that was because my customers trusted me and knew the advice they were getting was logical, honest and informed.

Knowledge on the gear your peddling and understanding how the gear works, what features it boasts, what differences and comparisons there are with different available systems/models and how the meet they requirements of the buyer requires a bit more intelligence and enthusiasm than the average sailor and is vital practise for those who want to keep their jobs and pay their bills each month.

There are puddin's and monkeys out there but lets not tar everyone with the same brush and reckon we know everything.

Because clearly, we do not.
 
How many times have you be dismissed from your profession for a mistake that you have made???
 
Myky D said:
Send them a dead baby seal every day until they refund you, and report them for environmental crimes.

Simples.
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mutley.gif


POAH said:
his own fault for buying a nikon TBH. my canon 5D2 came in a box with a canon seal sticker on it
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:thumbs::thumbs:
 
it's alive said:
That's a bit harsh. It varies greatly and often by experience, which is hardly surprising.

To the OP: I second (or is it third or fourth) the advice to take the camera to your store and calmly suggest that there's been a mix up and you've been given an ex-display model instead of a new one.

Hope it works out nicely.
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not really harsh, its based on experience. sales staff will try and get rid of store soiled samples for the same price as unopened boxes to maximise profit.
 
I see both sides of this. I know that 1 major retailer sells off returned stock as "managers specials". Where reconditioned means it went to the workshop, and the same tech's who couldnt fix it last time, have another go, replace any marked casings and send it back out for sale

This is stock I know has been returned because 5 engineer visits didnt resolve the issue.. This is stock, whose serial numbers are then removed from the companies internal repairs database, so the repairs staff are non- he wiser when the second, third customers ask for the product to be repaired

But to answer the original post. Take the camera back, ask for an exchange... if they refuse.. quote them the 28 day rule, which will be printed on a notice in small writing by thier own tills
 
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