Colour Cast?

  • Thread starter Thread starter Hoodi
  • Start date Start date
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Hoodi

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Hmmmmmmmmmmm.

Just had a print back from Photobox, but it has a nasty red cast.

This is the photo :

greenflowbyhoodiansari6bh.jpg


The slightly lighter green areas have come out a very reddish hue.

It wouldn't bother me too much - but it's not for me, it's for a customer.

Not sure what to do, now - does it have a reddish cast to others? From past experience I'm sure Photobox would be only too happy to do a reprint - but I'll only get something with a red cast again!
 
No, but the actual file is identical, bar being full res and having no border.

I save all my processed shots as PSD's ~ resize them for web as needed, and send off the full res shots for printing.

I converted it to sRGB prior to sending..

Edit : ACTUALLY! I boosted the gamma a smidge before I sent it off - I always (up till now) find colour from Photobox to be accurate, but prints a touch dark.

Wouldn't have expected that to introduce a cast - but I'll post the gamma boosted version here.
 
Right, just re-downloaded the full res shot from Photobox, and then resized it quickly in IrfanView - that's all I've done.

61561383a395700aa86b192ae92c6f.jpg


And maybe looking at it that does have a slightly yellow... Verging on red... Tinge to some of the ... "sweepiness".

What would be the simplest way to make the shot more, y'know.. Green?
 
What kind of light were you viewing it under? If it was anything other than daylight then that can cause a perceived colour shift, towards red if it was tungsten lighting especially.

If you've not had problems in the past then I'd strip the profile from the image and get them to do it again, it could be an operator error at their end. it does happen sometimes.

If you want to make it more green then use a selective colour layer and fiddle with the adjustments on the green and yellow channels. works quite well and subtly.

HTh?
 
give em a ring or drop an email to them, cant hurt can it
 
well i dont see a red cast at all???
 
no red here either
 
Actually got around to emailing them today, thank goodness for laid back customers!

They're sending me a reprint - the chap was convinced that it was an issue at their end. Will update with the results when the photo arrives!
 
Further updating-ness. Got the reprint today - same again, nice. Red. Cast.

emailed them again and just got this response :

Hi

Thanks for your email. I shall get it printed again as a test, the Quality Control Manager said it shouldn't have printed with a red cast, so we will do some tests and find out what happened.
I can refund you for the print so you could order it again, or you could hold on whilst we reprint it and run some tests.
Please let me know what you would prefer.

Regards
Click to expand...

As interested as I would be to find out the cause of all this, I've asked for a refund // print credit so's I can boost the greens in the image and hopefully get an output I'm happy with. Got a customer waiting and all that!

Ace customer service, though.
 
Gandhi said:
If you want to make it more green then use a selective colour layer and fiddle with the adjustments on the green and yellow channels. works quite well and subtly.
Click to expand...


Could you explain that a bit more, please - I'm rubbish with PS when it comes to stuff I don't do regularly :o

Aye... I wonder what the issue is, too - I'll ask in a few days :D
 
go into the layers pallette and there should be an option for an adjustment layer labelled 'selective colour' (the little half b&w circle at the bottom) select that and a box-out will appear. There's a drop down box at the top for each of the colours, then all you have to do is fiddle with the colour balance for each one. If you wang the black slider around at the bottom you can see the colours you're working on get lighter and darker to give you an indication of the bits you're affecting.

sorry, not very good at explaining stuff but I hope that helps.

You are viewing these prints under daylight aren't you? Only other things I can think of is a calibration problem at either end or a problem with profiles. The first is unlikely as the shot appears ok on here and the second shouldn't be as PB are supposed to strip out any profiles before they print.

Weird.
 
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