Over the course of my motoring life, from 1982 to present, I have only bought two cars from dealerships and they have both let me down.
A couple of months ago in late November, we bought a 2016 Mercedes for my wife, because she wanted an automatic and that seemed to be the only one local in our price bracket. I took it for a test drive and it seemed OK, so we bought it for £8K. One of the terms of sale, was that they would fit rear parking sensors.
So, we picked the car up a couple of days later, drove it home and all was well. The next day, we took it for an extended trip and a warning light and message came up, saying that the left rear indicator was faulty. Sure enough I got out of the car and for some reason the left rear indicator was not flashing, but the red stop light above it was. So, I went to the garage on Saturday and we were there for three hours whilst they repaired it.
Fast forward to Christmas Eve, my wife came home and said the indicator wasn't working. I looked at it and it was the same problem. We got in contact with the dealership and they were closed. We contacted them after New Year and the earliest they could fit us in was Wednesday 21st January. We left it with them, had a call late Wednesday and they said it was fixed and that it would be with them yesterday. I phoned yesterday morning - he said it would be ready midday - it wasn't.
He phoned back at 17:45 to say the car was with them, so hopefully I can collect it today.
I am so fed up of the lies and obstructive behaviour from this place, that I don't feel that I can trust them.
A couple of months ago in late November, we bought a 2016 Mercedes for my wife, because she wanted an automatic and that seemed to be the only one local in our price bracket. I took it for a test drive and it seemed OK, so we bought it for £8K. One of the terms of sale, was that they would fit rear parking sensors.
So, we picked the car up a couple of days later, drove it home and all was well. The next day, we took it for an extended trip and a warning light and message came up, saying that the left rear indicator was faulty. Sure enough I got out of the car and for some reason the left rear indicator was not flashing, but the red stop light above it was. So, I went to the garage on Saturday and we were there for three hours whilst they repaired it.
Fast forward to Christmas Eve, my wife came home and said the indicator wasn't working. I looked at it and it was the same problem. We got in contact with the dealership and they were closed. We contacted them after New Year and the earliest they could fit us in was Wednesday 21st January. We left it with them, had a call late Wednesday and they said it was fixed and that it would be with them yesterday. I phoned yesterday morning - he said it would be ready midday - it wasn't.
He phoned back at 17:45 to say the car was with them, so hopefully I can collect it today.
I am so fed up of the lies and obstructive behaviour from this place, that I don't feel that I can trust them.
