Kryptix
Suspended / Banned
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- Edit My Images
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My girlfriend decided to get me a canvas made up for my 21st next week, and foolishly decided to avoid asking me to keep it a surprise. She contacted a company called 'Canvas Dezign' and got a quote for £75 for a large 40" canvas. Bit pricey, but if the quality is there then fair enough...
Anyway, their website states:
But the thing that annoyed me is that Canvas Dezign took this 90kb image file and decided to blow it up and put it onto a 30" canvas. I've just done the same and this is the quality I managed to get (not the same image by the way):
I simply enlarged that to a 40" document, and then shrunk it back down to the size it was originally sent in.
My girlfriend then told me about the canvas and I explained to her how awful it'd look, so she phoned them back up and they said to her that as the materials have already been used, they can only refund her the materials that can be recycled. We both thought the only thing that couldn't be recycled is the paper and the ink so she agreed and then when she looked, she got £14 refunded to her from £75. I've since called the company and asked to see the canvas, and they said they've destroyed it. I then asked to see the image she sent them and he told me to call back in 15 minutes. That was 3 hours ago. They won't answer the phone now.
So yeah, although she's in the wrong for sending a rubbish resolution, Facebook-compressed image to them, you'd think they would have been nice enough to advise her that the image would look awful once it's blown up to 40". When I originally phoned up, they told me that the file she sent was a 4mb file with a high resolution, but she's adamant that she saved the image from my Facebook profile. It's simply a case of getting a female customer who doesn't know what she's doing and ripping them off.
They won't pick up the phone because they know they're in the wrong. My friend makes canvases and he said at least 70% of the time the image sent to you is a thumbnail or a image that really isn't good enough. They must see this all the time but instead of telling Anita, they just went ahead with it and made an awful-quality canvas.
Now yeah, fair enough she's in the wrong for not doing her research and that, but you kind of put trust into a company and you'd expect them to tell you if something wasn't right... Surely?
What's your views on this? They've just made £61 out of her even though they didn't have to pay for the postage of the canvas, and they could have used the wooden frame again seeing as she choose a standard size off their website. Would the canvas lining and ink really cost £61? I even said to him that I'd happily still use the company, but let me change the image as it'll look shocking with a tiny image being stretched to 30", but he said no.
Anyway, their website states:
My girlfriend isn't really into computers so she decided to save a imagine off Facebook and send it to them. Yes, yes, I've already lectured her about that...
But the thing that annoyed me is that Canvas Dezign took this 90kb image file and decided to blow it up and put it onto a 30" canvas. I've just done the same and this is the quality I managed to get (not the same image by the way):
I simply enlarged that to a 40" document, and then shrunk it back down to the size it was originally sent in.
My girlfriend then told me about the canvas and I explained to her how awful it'd look, so she phoned them back up and they said to her that as the materials have already been used, they can only refund her the materials that can be recycled. We both thought the only thing that couldn't be recycled is the paper and the ink so she agreed and then when she looked, she got £14 refunded to her from £75. I've since called the company and asked to see the canvas, and they said they've destroyed it. I then asked to see the image she sent them and he told me to call back in 15 minutes. That was 3 hours ago. They won't answer the phone now.
So yeah, although she's in the wrong for sending a rubbish resolution, Facebook-compressed image to them, you'd think they would have been nice enough to advise her that the image would look awful once it's blown up to 40". When I originally phoned up, they told me that the file she sent was a 4mb file with a high resolution, but she's adamant that she saved the image from my Facebook profile. It's simply a case of getting a female customer who doesn't know what she's doing and ripping them off.
They won't pick up the phone because they know they're in the wrong. My friend makes canvases and he said at least 70% of the time the image sent to you is a thumbnail or a image that really isn't good enough. They must see this all the time but instead of telling Anita, they just went ahead with it and made an awful-quality canvas.
Now yeah, fair enough she's in the wrong for not doing her research and that, but you kind of put trust into a company and you'd expect them to tell you if something wasn't right... Surely?
What's your views on this? They've just made £61 out of her even though they didn't have to pay for the postage of the canvas, and they could have used the wooden frame again seeing as she choose a standard size off their website. Would the canvas lining and ink really cost £61? I even said to him that I'd happily still use the company, but let me change the image as it'll look shocking with a tiny image being stretched to 30", but he said no.
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