Canon USA warranty no good here?

KIPAX

KIPAX

Seriously Likeable
Suspended / Banned
Messages
21,370
Name
KIPAX Lancashire UK
Edit My Images
No
I was told that a USA warranty would be honoured here by canon if you ahve a UK reciept/invoice thingy.. so if actualy bought here.

I ahve just had an email response to the question from canon who say "warranty is regional and would not be covered by the UK."

I was so sure that wouldnt be the answewr.. has anyone any real life experience of the above?
 
KIPAX said:
I was told that a USA warranty would be honoured here by canon if you ahve a UK reciept/invoice thingy.. so if actualy bought here.

I ahve just had an email response to the question from canon who say "warranty is regional and would not be covered by the UK."

I was so sure that wouldnt be the answewr.. has anyone any real life experience of the above?
Click to expand...

I always thought that canon DLSR and Lens warranties where international.
 
There are international warranties I believe... But I was told a usa warranty with a UK invoice would be ok in UK but according to canon .. no :(
 
Maybe Kerso (Ian) will see this thread and comment.

My understanding was that it was covered as long as it was backed up with a UK invoice/receipt.
 
Err, ever heard of grey imports?

Of course Canon UK won't help - why would they shoulder the cost to help people buy cheaper products from abroad?
 
Only lenses are covered by international warranties, Bodies are only warranted in country of purchase
 
Didn't someone here have a problem with a camera bought from Ian (Kerso) and Canon UK honoured the warranty?
 
I have had a flash repaired under international warranty supplied by Ian, no trouble at all.
 
US warranty only valid in US, which only means that you send item back to the States for servicing/repair/refund. Same problems with people that buy from certain HK retailers, you would have to send the item back to them for servicing/repair/refund. You would need an international warranty for UK cover.

Thought Ian (Kerso) had international warranty's with his items and UK reciept, friend managed to get his canon 17-40mm f4 repaired in the UK that he bought from him.
 
As per my OP .. I am talking about USA warranty NOT International warranty.. I do know the difference thanks :) Also I ahve NOT mentioned KERSO

My seller says camera will be sold to me with USA warranty valid in this country wiht a UK reciept/invoice... According to Canon though it wont be... I wanted to know if others had any real life experience ...

I think its unfair to drag any particular seller into the thread..
 
KIPAX said:
As per my OP .. I am talking about USA warranty NOT International warranty.. I do know the difference thanks :) Also I ahve NOT mentioned KERSO

My seller says camera will be sold to me with USA warranty valid in this country wiht a UK reciept/invoice... According to Canon though it wont be... I wanted to know if others had any real life experience ...

I think its unfair to drag any particular seller into the thread..
Click to expand...

A US warranty is only valid in the US period...... seller telling porky's
 
pete.rush said:
A US warranty is only valid in the US period...... seller telling porky's
Click to expand...

I think the point of confusion is the implication that a loophole exists in that if you can prove item bought in UK then warranty is honoured..

Sellers says yes, canon say no..

The only reason I am questioning canon and not the seller is... the seller has a good reputation and canon may have missunderstood my question or maybe didnt want to agree with the possible loophole :)
 
OK might have foot in mouth situation :D, jumped on B&H Photo Video website to check their policy on the stuff they sell and this is what they say for international buyers who buy through them

http://www.bhphotovideo.com/find/HelpCenter/USGrey.jsp

If you should experience a problem with a product sold with a USA warranty, it can be sent to any of the manufacturer’s worldwide authorized service facilities for servicing. A "direct import" or grey market item would have to be returned to B&H Photo-Video if it required in-warranty service.
Click to expand...
 
As others have said US warranty is only valid in the US. Canon UK will not fix USA cameras under guarantee. As for the UK invoice- unless you can prove it has been legally imported with all VAT paid then that is not valid anyway.
 
mpbphotographic said:
As others have said US warranty is only valid in the US. Canon UK will not fix USA cameras under guarantee. As for the UK invoice- unless you can prove it has been legally imported with all VAT paid then that is not valid anyway.
Click to expand...

Cheers :)
 
If Canon UK has told you it won't cover the warranty, then I'd take their word. It's why bought my 7D in the UK when I could have got it cheaper from abroad. I wasn't willing to take the risk.
 
KIPAX said:
I was told that a USA warranty would be honoured here by canon if you ahve a UK reciept/invoice thingy.. so if actualy bought here.

I ahve just had an email response to the question from canon who say "warranty is regional and would not be covered by the UK."

I was so sure that wouldnt be the answewr.. has anyone any real life experience of the above?
Click to expand...

Warranty is with the seller not the maker in UK law
 
grumpybadger said:
If Canon UK has told you it won't cover the warranty, then I'd take their word. It's why bought my 7D in the UK when I could have got it cheaper from abroad. I wasn't willing to take the risk.
Click to expand...

Thats the point though... I would have been buying in the UK with a UK reciept. from a UK seller hence the confusion.. I had no intention of buying from abroad myself.. I know the fine line and all that but thats why asking :)
 
Chaz Photos said:
Warranty is with the seller not the maker in UK law
Click to expand...

The seller isn't the one fixing the camera though, and if it is an import without VAT and Duty paid then I presume it would be understood that Canon UK may indeed not fix the camera.

The seller would be obliged to organise the repair of course, but then Tony would be without his camera for weeks while it is shipped back to the states.

The law does also say it is up to the seller whether to offer a refund, replacement item or a repair, so Tony couldn't demand a new unit in case of any problems. I'm not sure any guidelines set out for repair time would protect Tony if the correct taxes hadn't been paid too.

This is all assuming that the taxes haven't been paid upon import!
 
Last edited:
KIPAX said:
Thats the point though... I would have been buying in the UK with a UK reciept. from a UK seller hence the confusion.. I had no intention of buying from abroad myself.. I know the fine line and all that but thats why asking :)
Click to expand...

OK. Bad wording on my part. I chose to not buy from a UK seller who couldn't confirm the camera was a Canon UK imported product and is known to bring things in from overseas.

I was on a stand at the Bird Fair next to the Canon UK team for 2 days and got strong steer from them that warranty for an item they hadn't imported was at their discretion (except if imported from elsewhere in the EU where European Law applies)
 
purpleclouds said:
The law does also say it is up to the seller whether to offer a refund, replacement item or a repair, so Tony couldn't demand a new unit in case of any problems. !
Click to expand...

I went through all that wiht the mkIII and canon say not.. they dont do replacement cameras unless they have tried and failed to fix the same problem 3 times... the seller doesnt have to replace it... see the old threads on the mkIII :(
 
KIPAX said:
I went through all that wiht the mkIII and canon say not.. they dont do replacement cameras unless they have tried and failed to fix the same problem 3 times... the seller doesnt have to replace it... see the old threads on the mkIII :(
Click to expand...

That's what I said isn't it? :thinking::lol:
 
grumpybadger said:
OK. Bad wording on my part. I chose to not buy from a UK seller who couldn't confirm the camera was a Canon UK imported product and is known to bring things in from overseas.

I was on a stand at the Bird Fair next to the Canon UK team for 2 days and got strong steer from them that warranty for an item they hadn't imported was at their discretion (except if imported from elsewhere in the EU where European Law applies)
Click to expand...

I never said anything about confirmation.. the seller probably could prove it was imported legally as stock and all tax paid blah blah.. I am not accusing or suggesting the seller is doing anything illegal or wrong.. the seller as a very good reputation.
 
I don't know why Tony but you seem to misinterpret everything I say on every thread where I have tried to help you with your concerns. I'm trying to help you.

I am saying I chose not to buy from a seller who could not or would not confirm it was an official Canon UK import as I had been told that Canon UK would not automatically honour the warranty if they hadn't brought it in.

I never mentioned tax etc you did. Just because it has been declared and duty paid does not mean Canon UK have to honour the warranty.
 
To reiterate.. I believe the camera would be imported properly wiht all taxes paid.. I am not suggesting a scam or anything untoward.... people seem to be moving the goalposts a lot.. This is a proper uk seller offering cameras with usa warranty and proper verified uk invoices.. the cameras arnt being sneaked over..

Such devious minds at work :)
 
grumpybadger said:
I don't know why Tony but you seem to misinterpret everything I say on every thread where I have tried to help you with your concerns. I'm trying to help you. .
Click to expand...

all help is much appreciated.. if i question your answers its only to help me unsderstand them... if i didnt hold them in high regard then i wouldnt want to understand them.... dont read too much into my replies... i can be a bit slow sometimes and need things exp,aining... again.. hence why i ask :)
 
OK. Thanks.

VAT and import duty are confusing as that was the criteria Sigma UK use for honouring warranty. Canon UK made clear to me that their decision is based around whether it came through Canon Europe into the EU or from another "branch" of Canon.

I believe lenses are different but that was the position I was told for camera bodies and compacts.
 
grumpybadger said:
Canon UK made clear to me that their decision is based around whether it came through Canon Europe into the EU or from another "branch" of Canon.
Click to expand...

I think the problem here is What Canon say and the UK Law
It all about if ou just take there answere or not.
many shop have sign saying no refunds and get away with it, but the Law states different and the sign has no legal status. But if they get away with it then their ok as they are relying on the customer not knowing the law Mind you half the time nor do the shop.
 
No. Canon UK have no legal reason to get involved if they did not supply the retailer. End of.

As you said, warranty is with supplier and if Canon UK were not involved in any part of the supply chain, they are not involved in the warranty - unless they want to be.

If a supplier bought stock from Canon USA, and sold it - all above board - in the UK, Canon UK could force that warranty to be sent back to the US.
 
Last edited:
Gary Coyle said:
Only lenses are covered by international warranties, Bodies are only warranted in country of purchase
Click to expand...


Gary is correct here and you don't state if it's a lens or body you refer to. I presume you asked Canon UK about warranty on a body? I would get back to them and ask if they will warranty a lens.

In saying that Canon UK repaired a body for me that was supplied outside the UK under warranty so I suppose it depends how they feel at the time.
 
admirable said:
I would get back to them and ask if they will warranty a lens.
Click to expand...

Not sure about bodies, but I spoke to Canon directly when buying a L lens recently re this, they informed me if I bought it from a UK shop with a valid receipt etc, then it is covered - it doesn't matter whether the shop I bought it from imported it directly or via Canon UK.
 
its the 1dmkIV .. sorry not clear :)

Looks like I will be looking for a different supplier which is a shame :(
 
You must log in or register to reply here.
Back
Top