Camerabox Warrenty

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Chris
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Hi,

Looking around now it seems that there are very mixed reviews about this company. I bought my first dlsr (d5000 body) from them back in August, simply because they were cheap. I saw they offered the 5 year warranty and so ordered but received my goods in the "D5000 18-55VR lens kit" which had a typed letter about how to return the item under the warranty, but no warranty card from nikon themselves. I didn't even realise that I was meant to receive a card until I bought my 1.4tc from somewhere else for Christmas and found a warranty card with that. Of course they wouldn't provide a card as the box/barcode etc. say it's the 18-55VR kit not the body alone

Now that I am planning to sell the body, is it correct to tell people I have a warranty, or does it actually count as though I don't even have one?

Thanks
 
I'm guessing it's a grey import and possibly the only warranty you have is with the shop. I'd contact them and ask them to clarify the situation if you have any worries about it.
 
Camerabox issue their own warranties, however I doubt that really makes any difference as the Nikon warranty you would have received had you bought a UK camera from an authorised Nikon dealer wouldn't be transferable anyway......
 
Ita all on their website. But as fitp says the warranty is not transferable anyway. From their FAQ:

A five year warranty is provided. In the first 30 days, return the product to Camerabox for exchange or repair. The first year of the warranty is covered by Camerabox. In the second year of the warranty, parts and labour warranty coverage will be provided by Camerabox who will arrange repairs with a designated service centre. In the remaining 35 months Camerabox will provide warranty cover of parts only.

Do not directly contact the manufacturer or their agent. Your contract is with Camerabox Ltd and not the manufacturer. Always return your product to Camerabox Ltd. Failure to do so will cause a delay in service and you will incur unnecessary postage or direct costs with a service centre if you deal with them directly. Camerabox is not liable for any of these costs and will not reimburse you for any costs incurred. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.
 
Barney12 said:
Ita all on their website. But as fitp says the warranty is not transferable anyway. From their FAQ:

A five year warranty is provided. In the first 30 days, return the product to Camerabox for exchange or repair. The first year of the warranty is covered by Camerabox. In the second year of the warranty, parts and labour warranty coverage will be provided by Camerabox who will arrange repairs with a designated service centre. In the remaining 35 months Camerabox will provide warranty cover of parts only.

Do not directly contact the manufacturer or their agent. Your contract is with Camerabox Ltd and not the manufacturer. Always return your product to Camerabox Ltd. Failure to do so will cause a delay in service and you will incur unnecessary postage or direct costs with a service centre if you deal with them directly. Camerabox is not liable for any of these costs and will not reimburse you for any costs incurred. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.
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I did read all the FAQ etc but saw nothing about the warranty not being transferable, where did you get thatt from?
 
The best thing to do is email Camerabox and ask them. As I said, a Nikon warranty wouldn't be transferable anyway, so either way you're no worse off than if it was a UK camera.
 
Flash In The Pan said:
The best thing to do is email Camerabox and ask them. As I said, a Nikon warranty wouldn't be transferable anyway, so either way you're no worse off than if it was a UK camera.
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Agree with Graham, contact Camerabox and ask them if it is transferrable.

I am looking to get another D700 from HDEW and that is an import with a 3 year warranty, but need the finer details cleared first.
 
I spoke to Camerabox approx 2 years ago regarding their warrenty and was it transferrable - I got a straight "NO" answer, not even if the original receipt was available. I must also say, the person I spoke to in customer service wasn't exactly the politest or most helpfull person I've spoken to !!!

They may have changed their policy now, but .....
 
I'll give them a call, but can I just ask is there a logical reason for not allowing transfer of warranty, either by camerabox or Nikon themselves? It seems silly to me.
 
It reduces their risk. As a business, they know that many of the products they sell are likely to be sold on second hand within 24 months. So they can happily offer a 5 year warranty, knowing that either they won't need to warrant the item in the last three years (as it's been sold on), or that they only need to cover the cost of parts. From a business perspective, it's not a lot more than clever marketing to dupe people into buying imported goods in the belief that they have protection.
 
Namistai said:
It reduces their risk. As a business, they know that many of the products they sell are likely to be sold on second hand within 24 months. So they can happily offer a 5 year warranty, knowing that either they won't need to warrant the item in the last three years (as it's been sold on), or that they only need to cover the cost of parts. From a business perspective, it's not a lot more than clever marketing to dupe people into buying imported goods in the belief that they have protection.
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Sure but that doesn't explain why it's none transferable as far as I can tell. It just potentially loses them business, for example, in my situation, if I can't sell my d5000 because it has no warrenty, I can't buy the d7000 so they are losing money. I'm sure a lot of people sell their existing camera to fund buying a new one and it seems to me none transferable warrantys discourage that.
 
I'll be a little more explicit - being non-transferable reduces risk to them. You look at it from a consumer perspective. They look at it from a business perspective.

In fact, most manufacturers warranties are non-transferable. So they aren't really any different to the rest of the market in this regard.
 
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