Camera shop of horrors

Your post provoked me to register.

I use to work in Tesco. Two Tesco stores actually. The first one was a Metro and I deliberately tried to work in every department because I wanted to know everything about the job.

Towards the end I worked in pricing/marketing promotions so I had to know where all 5000+ items were. But that coupled with my interests in gaming, electronics, healthy living and obscure food I had never seen before meant I became the go to guy for practically everything customer/staff related. We had 1 customer ask if we had Tofu and whether we stocked it.

Nobody even knew what Tofu was except for me. 'Jonathan will know', and I did.

Then I transferred to an Extra Store and worked in the Non-food department. I did the same thing there and made sure I knew everything about the products on the shelves (except for clothing). This is a store with over 20,000 products. I survived and prided myself on being resourceful. Though it was boring.

I just want to say, it's not hard, it really isn't. I didn't do any homework or extra research. I'm not saying I'm a fantastic employee either (I wasn't I caused as many problems as I solved). I just had a twisted sense of curiosity and because I cared about the things I bought, I gave customers the knowledge I learned. Just like people do on a web forum. We learn from those we talk to.

So it shocks me to read stories here from customers who have used the services of much smaller stores and the clueless staff.
Though I have one friend who work in Jessops and he will just read what it says on the card, he is clueless but at least he doesn't lie. He is a photography graduate with first class honours and a canon gear head, not sure of his excuse.

I don't personally know what its like in camera stores anymore because I like to read about things online and then buy online.

Like everything in life, everybody is better off with a little bit of education and patience, because capitalism preys on both of those things when in short supply. Plus have you noticed how stores generally (Apple stores don't) don't educate staff or customers on products, just on promotions.

Importantly, because I think I'm rambling, I did this for myself, not for any company, if people were more inclined to do the same then things might be a bit better for everyone in general.

~
Btw, what is processed fat, all Tesco products state fat in three ways, the bad fat (saturated) first, then followed by the mono-unsaturated and polyunsaturated fats. This is a trick question? The only fat you need to worry about is saturated fat. ;)

ziggy©;3627930 said:
I dont really expect them to be know everything i would know. Its the same as going to Tescos. You would not expect the sales assistant at Tesco to know the amount of calories in every can of Tuna.

If you ask a sales assistant at Tesco whether a product contains processed fat she/he will probably think you are mental.

They are sales assistants not photography experts. :)

~
One story (not horror) I would like to share is this: By chance I was in Jessops one time, when the G11 came out and it had less megapixels than the G10. Automatically the sales rep thought it was a misprint on the advertising bumf.

I instantly without realising until I past my first word, let him know about the real reason why it was lower in pixels; because it was for improved noise control.
 
Part of the problem is some stores will employ younger inexperienced staff to save money.
I have seen it happen, a photographer who used my studio some years back went for a job with a well known chain store photography dept. He was an experienced photographer, knew tons about the cameras and lens, they took on a 16 year old girl who knew nothing about photography at all, didn't even know a 120 from a 35mm film, totally useless.
 
Part of the problem is some stores will employ younger inexperienced staff to save money.
I have seen it happen, a photographer who used my studio some years back went for a job with a well known chain store photography dept. He was an experienced photographer, knew tons about the cameras and lens, they took on a 16 year old girl who knew nothing about photography at all, didn't even know a 120 from a 35mm film, totally useless.

which that was true tbh, I'm 17 (so young enough for them to employ) and applied for about six Jessops stores, a Jacobs store, Currys, PC World and Comet and they have all ignored me. I know alot about camera gear (not boasting or anything) and I'm young so they don't have to pay much wage but they just employ the wrong type of people.
 
which that was true tbh, I'm 17 (so young enough for them to employ) and applied for about six Jessops stores, a Jacobs store, Currys, PC World and Comet and they have all ignored me. I know alot about camera gear (not boasting or anything) and I'm young so they don't have to pay much wage but they just employ the wrong type of people.

From their point of view, they're a camera shop and not a photography advice parlour. Sainsburys don't employ dieticians to serve you - you go there to buy your food, not research and learn about your food.
 
Not photographic related but i had issues with a printer from PC World, having taken 2 back as they were not working the sales man brightly pointed out that maybee the parallel cable might not be thick enough for the data to go down:cuckoo:

HAHAHAHAHAHAHAHA!!!

BRILLIANT!!

.
 
I have sympathy with those keen enough to want to work at one of these places, but I guess the current climate means cut costs at all cost, including hire no one for the forseeable future........
 
From their point of view, they're a camera shop and not a photography advice parlour. Sainsburys don't employ dieticians to serve you - you go there to buy your food, not research and learn about your food.

But then again you don't spend hundreds of pounds on one thing.....
Plus we all eat food, and have at least some knowledge about what we like/dislike and what's good/bad for us.

Personally I don't think you can compare grocery shopping to photography.

As for retail it's horses for courses, as with anything in life you get good and bad.

My personal opinion is caveat emptor (buyer beware) where I can I do research before parting with large amounts of cash. Thing is you will always get people who trust what a seller is saying and may get suckered into the pitch, it's not right but it's the way it is.

I gave my dad a stern lecture (he's a pensioner) about buying tech after he made a couple of unfortunate eBay purchases (he assumed all iPhones were the same and bought an over priced 3G)

It's the people with no knowledge on a subject who need to do a bit of digging.

Neil

PS my local Jessops (York) were great, the sales person didn't try to blind me with numbers etc when I went to look at a dslr and after I spoke to him a bit, said what kit I'd been using previously and what I was looking at he got the Canon 60d and a Nikon out of the cabinet and left me to have a play.
I almost felt guilty I didn't buy from them, but at well over £100 above Kerso it was just too much!
 
Tried to support my local independent camera store when looking for a filter bit wasnt sure of the size. Was a standard nikon lens, think my 1.8 50mm, do suggested if he had it in stock he could check the size for me. Got told they didn't have it as they didn't stock Nikon lenses, not bothered to go back since. Place did seem like a guys front room that had been taken over with camera junk more than a proper shop anyway. I guess some people just don't want to make money!
 
Tried to support my local independent camera store when looking for a filter bit wasnt sure of the size. Was a standard nikon lens, think my 1.8 50mm, do suggested if he had it in stock he could check the size for me. Got told they didn't have it as they didn't stock Nikon lenses, not bothered to go back since. Place did seem like a guys front room that had been taken over with camera junk more than a proper shop anyway. I guess some people just don't want to make money!

Not easy when you are expected to invest thousands in buying stock and have it sat there unsold for a long time......
 
The only time I've really had an issue in a camera shop was last year in my local LCE. I went to trade in a Tamron 18-250mm lens and asked the salesman for a quote. He walked off and came back a couple of minutes later saying "I can't offer much as there's 2 chips in the glass." and he proceeds to show me 2 specks on the front element. He then offers me £40 store credit. At this point I wipe the lens in my T-shirt, the chips disappear and I walk out of the store.
 
shock horror, jessops are giving us bonuses...
it's kinda like commission but we earn it for the store and are given the prize pro-rata. so means as i work 2 days a week i get very very little, and if we don't hit the minimum value we get nothing. Which for the amount we sell we're not going to get anything, i feel sorry for the smaller shops as they've got no chance.

I off job hunting today :D i'm too broke and getting told off constantly is a bit demoralising for a hobby i really enjoy.
 
Before i bought my camera I popped into the local jessops to get a feel of some of the cameras. A nice guy who worked their came up to me and I asked him for some advice about which camera to buy. At the time I was a total n00b but, when he said that I should buy a canon if I prefer to shoot indoors and a nikon for wildlife/landscapes I knew he was talking rubbish!
 
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