Calling any Manfrotto 190XPROB owners ( & Jessops)

  • Thread starter Thread starter Jo
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the main problem with jessop's is because there struggling fiancially the back up stock is very very tight, but it's a vicious circle, a hell of a lot of people won't buy from display at full price. (i wouldn't), jessop's won't discount there display item's so loose the sale to someone else...
today's society is a i won't it now mentallity (myself included) and would rather travel x amount of miles to get it there and then rather than wait 5 day's...until jessop's increase there stock level's i can't see them getting out of the mire there in..

re display, ive done it myself in jessop's when i was looking at my first DSLR went in looked at the 450 & 40d took some pic's played with button's tested the flash, swopped lens's. thus making the display model not exactly new imo
 
losixxx said:
the main problem with jessop's is because there struggling fiancially the back up stock is very very tight, but it's a vicious circle, a hell of a lot of people won't buy from display at full price. (i wouldn't), jessop's won't discount there display item's so loose the sale to someone else...
today's society is a i won't it now mentallity (myself included) and would rather travel x amount of miles to get it there and then rather than wait 5 day's...until jessop's increase there stock level's i can't see them getting out of the mire there in..

re display, ive done it myself in jessop's when i was looking at my first DSLR went in looked at the 450 & 40d took some pic's played with button's tested the flash, swopped lens's. thus making the display model not exactly new imo
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I agree 100% wholeheartedly with your points.
They need to increase their stock because it makes it difficult for us, the stores, to sell the cameras. We can't reduce the price of every single camera, but we don't have any stock to sell brand new. It's ludicrous.

And as far as display goes, I agree, the models aren't new. But to call them 'Used' is not fair. Used is a term I give to things people are selling as second hand - a car, a game that has been played for 6 months and returned, a camera on ebay.
The products Jessops sell you from the cabinet are definitely not used, they're ex-display.
 
foodpoison said:
I think I wasn't explaining it properly.
I know they're used and I wasn't happy buying my 40d when it had been on the shelf.

But if you're not happy buying a used model, why does it make it any different if you pay £10 less? £20 less? It's still used.
That's what gets me.
People come in, and I say, "Sorry, the only one we have left is the one in the cabinet. If you are happy with that model, I will take it out, box it all up for you, check everything is there, and away you go. If not, I can order you one."

And they say, "Can't you just take £50 off it?"

But in all reality, if we get 1 of those cameras a week, and we sell 1 per week, that means that the only model we'll ever have is a display model. If we knock £20 off every single one of those cameras we sell, it would be stupid.

And then if we had none in the window, and didn't put any out because we didn't want them to be used otherwise we'd have to sell it at a discounted rate, then what is the point in try before you buy?

I don't know what my point is, but it just winds me up.

And you know, as far as the OP goes, it doesn't seem to me that they ever tried to pass it off as unopened. They simply did as they were told - took it from the shop floor and put it in the box.

I don't really think that 'Used' is a fair description.
That's like saying a book in a book store is used - people have picked it up, read the back, looked at a few pages, put it down after a minute.
They haven't read through the whole book, allowed it to soak up a little coffee, ruffled and bent the pages to keep their place, etc etc.
Sure, it's ex-display, but if the ex-display model is as good-a-quality as a fully boxed model, why should they discount it?
It's a mentality.

Now, if the goods are damaged, or missing items, then of course, get a discount.

But if they're not, well, pay full price or get one ordered.
Just my 2p.

And chris, nah I'm not :p I don't try before I buy, I just buy.
Most of my shopping is on the internet, and I couldn't care less if Jessops got shut down, I just want a job, that's all :p

If high-street electronics retailers became obsolete, it wouldn't bother me in the slightest.
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I haven't got time to answer this at the moment as I am about to leave for my mums, but I've quoted it and will edit later.

I just wanted to let folks know that Jessops came through in the end. They offered me 2 options and I created a 3rd which has been accepted by both of us. She told me I could take it back and get a replacement from another store sent to them. Which would be fine had we the time to collect it before we go away. Then I was offered a £15 voucher. Neither of those was really any good, so I asked if instead they could give me a tripod bag of the same value. She went away and came back offering me this Clicky, and is also sending it to me in tonight's post! So I am more than happy with this result. Jessops have done good for once :thumbs:

Jo
xxx
 
I've quite often bought ex display stock from Jessops and have been able to negotiate a decent discount.
I use two particular Jessops stores in South Manchester often and never have any problems with the staff, who overall are very good and have a pretty decent knowledge.

I'm sure people probably do try goods at Jessops and buy else where.
I know Jessops are struggling because they can't contend with online sellers and I think it's a real shame.

Jessops seem to get a lot of bad press on this forum, but I've mostly had good expierences with them.
I've had far worst trouble with shops like Comet, Currys and Toys R Us recently.

If this forum was for TV or Hi-Fi users, I'm sure the likes of Currys and Comet would come in for endless stick.
Any business importing large amounts of stock from abroad has problems with faulty goods, especially electronic items...It's just with so few high street photography outlets left, poor old Jessops being the biggest seem to come in for more than their fair share of criticism.
 
as losixxx has pointed out,if a camera has had lens fitted,and fired a few test shots...it is certainly used and not just a display model,a different scenario to just picking it up for "feel" etc...

as i've previously stated,i recently bought a sony alpha 350 body only.the only body in the shop was part of a 2 lens package,but the shop were happy to take the lens out and sell me that body...something i doubt high street retailers would do :shrug:
 
I have started buying all my stuff secondhand when people upgrade to the latest goodies, works out a lot cheaper .........:gag:
 
Okay, so some shops only have the display model available, but I was in the sauchiehall St branch of Jessops not long ago and one of the minions was affixing a SALE banner to the door of a cabinet full of lenses. He gave it a good thump just to make sure it was on right, which resulted in the top shelve collapsing and bringing all the lenses from that crashing down onto those below which in turn landed on the next shelve untill the whole lot was lying in a heap in the bottom of the cabinet.

Now, would YOU, mr foodpoison, want to pay full price for a lens that had had 20 others crash down on top of it? I know I wouldn't.

Whilst that was a fairly extreme example, it illustrates all to well that you have no way of knowing just how display items have been treated.

Maybe I'm old-fashioned, but if I am paying for new goods that's exactly what I expect to receive....
 
I'm glad they sorted it Jo :)

Losi, no, actually, I didn't. It had £30 knocked off it, because they couldn't sell it in the shop presumably :p

And FITP, no, I wouldn't, because I'd rather get a brand new one ordered in.
It would be terrible customer service if the shop didn't send all of the lenses in the cabinet back for repair/replacement.
 
I would assume if the manager didn't see it then the lenses would just get put back on the shelf and sold....
 
Well it's appalling customer service and the muggins who knocked them down should be sacked.

I for one, firstly wouldn't have knocked them down, but would most certainly have told the manager.
 
I also have some Jessops woes - purchased a D300, battery, 8Gb Sandisk Extreme 3 card and a Nikon 50 1.8D lens all on a credit agreement. They forgot that they did not have any of the lenses in stock - it would be with me in a couple of days. Almost a month later they still have no idea when my lens will arrive. Nice huh?
 
losixxx said:
foodpoison said:
Jessops Shopping Information
Now Jessops have over 250 stores nationwide boasting a product range of over 20,000 items items including digital and traditional cameras, camcorders, binoculars, accessories and consumables . As well as specialist divisions catering for wholesale, commercial and professional customers.

Jessops are so confident in their service an commitment to their customers that they offer a price promise policy – “the Jessops Price Promise guarantees that customers won’t find any product we sell cheaper anywhere on the high street. It’s our way of allowing our consumers to buy with confidence.”
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Maybe they say this, but they won't honour it.

I wanted a 18-200 Nikkor VR, £549 at Jessops Plymouth, I asked if they would price match Mifsuds price of £429 (Mifsuds is a registered UK NIkon dealer in the High Street 30 miles away in Brixham) which they had in stock, they refused and said the best price they could do would be £529, i spent a tenner on fuel and drove to Mifsuds and tried the 18-200, I then decided to buy the Canon 5D and change systems instead.

I spent about £2900 that day in Mifsuds, Jessops lost out there. Don't even ring Jessops anymore, just have a drive on a Saturday or Sunday morning and visit Mifsuds, better, more knowledgeable staff, massive range of S/H equipment, offered a coffee and a chat if they aren't too busy. How a real High Street dealer should be. Although I have spent a lot with Kerso too, not too much can match his prices or service.
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I doubt Jessops have long to go anyway, 12 months max and they'll be in the hands of the official receivers :shrug:
 
out of interest when where they bailed out?
 
foodpoison said:
Hi, working at Jessops, it isn't the staff's fault, and it is likely to be the same in every single other electronics store.

We get a message on our system, "1 manfrotto 190proxb, 1 804rc2"
If we have 1 in stock, we get it. Regardless of the fact that it might have been standing in the front of the shop.

Now, if you're not happy with the quality of the product, return it for a refund. That's why the 28 days returns and exchange policy is given.

As far as the "I hope we can get one for when we go away on thursday" goes, you won't.
It takes 3 days for the delivery to come from the warehouse.

I suggest you buy on the internet if you don't like Jessops service. Sure, they're a bit touch and go, but the 95% of people that are happy with Jessop's service are drowned out by the 5% of people who aren't happy.

And let me tell you, it's that 5% who will be the first to moan when Jessops goes out of business along with the majority of other high-street electronics retailers.

Edit: reading through that, it seems like I'm attacking you.
Please, don't take it personally. I just get wound up by people bad-mouthing Jessops when 1 in 50 customers are dissatisfied with Jessop's (or any other high street electronics retailer for that matter) service, and even more wound up when people say the staff at Jessops know nothing. So this is more of a generic rant than a personal attack :thumbs:
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Foodpoison,
that post is priceless. I wonder what your employers would think about it.....

As far as the "I hope we can get one for when we go away on thursday" goes, you won't.

Nice one.
I'm sure this customer really wanted to hear that.

I suggest you buy on the internet if you don't like Jessops service.

That's my fave!!
I suggest you brush up on your customer service skills somewhat.

And let me tell you, it's that 5% who will be the first to moan when Jessops goes out of business along with the majority of other high-street electronics retailers.

5% my arse.
When they do go out of business, GOOD.
They have completely, 100% asked for it.
I get very VERY annoyed with retailers in this country ripping us off all the time. And your employers are one of the biggest rip off merchants there is.
Oh and they DON'T employ people with photo skills, unless they are ***** photogs, who cannot get a job elsewhere because they are *****.
And their customer service skills are *****.

Portsmouth branch manager once told me not having one of their cheap (!!!!!)
crap UV filters on my lens was and I quote, "almost ignorance"!!!!!
Pratt.
 
too be totally honest with the £7.5 million loss last trading year and the current retail climate i can't see them lasting 12 month's....
in july they announced they forecast a bigger loss than last year and no business can survive long under those condition's
 
I can see a point where we won't have bricks and mortar shops for all but day-to-day essential items, there'll just be manufacturer's showrooms where you can go and have a play with the goods, before ordering online....
 
andy_fozzy said:
Foodpoison,
that post is priceless. I wonder what your employers would think about it.....

As far as the "I hope we can get one for when we go away on thursday" goes, you won't.

Nice one.
I'm sure this customer really wanted to hear that.

I suggest you buy on the internet if you don't like Jessops service.

That's my fave!!
I suggest you brush up on your customer service skills somewhat.

And let me tell you, it's that 5% who will be the first to moan when Jessops goes out of business along with the majority of other high-street electronics retailers.

5% my arse.
When they do go out of business, GOOD.
They have completely, 100% asked for it.
I get very VERY annoyed with retailers in this country ripping us off all the time. And your employers are one of the biggest rip off merchants there is.
Oh and they DON'T employ people with photo skills, unless they are ***** photogs, who cannot get a job elsewhere because they are *****.
And their customer service skills are *****.

Portsmouth branch manager once told me not having one of their cheap (!!!!!)
crap UV filters on my lens was and I quote, "almost ignorance"!!!!!
Pratt.
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I don't care what my employers think. I'm honest about the stuff I do. I'm 17, my job is not my life, and I have absolutely NO intention of going into retail when I'm older. Dear lord I couldn't think of anything worse. Not my cup of tea, having to deal with people such as yourself :thumbs:

Okay.
So, instead, I'll say, "Yes of course we can get that tripod to you by thursday!"
and then when thursday rolls around we'll be in even more sh-t.

That was an honest to god statement. No sarcasm meant. I don't like the service from most high-street retailers, I don't like having to queue, and I just love the convenience from internet shopping.
It's simple really. If you don't like their service, go somewhere else?
I'm not going to say, "Well, you should continue to buy at Jessops even though half of your purchases have been a disaster and the prices they display aren't exactly competitive,"
Customer service?
Giving good advice is good customer service. Perhaps you need to brush up on common sense? :shrug:

I take that last comment to heart, and I find you being very rude now.
I know I'm not the next ansel adams, but have you looked at my photography? I don't think it deserves the title of "No photo skills"

My customer service skills might be so bad they're starred out, but christ, by the looks of it your people skills are dire.
 
I personally think this topic has gotten a little out of hand. It was probably caused by my controversial opening statement, but personal attacks aren't what this forum is about, and I certainly don't feel great about participating.
 
foodpoison said:
I personally think this topic has gotten a little out of hand. It was probably caused by my controversial opening statement, but personal attacks aren't what this forum is about, and I certainly don't feel great about participating.
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Let it go then............:thumbs:
 
I meant to come back and edit my other post but forgot. But what I did want to say to you food, is that I would have had a new replacement by Thursday had I chosen that option. They were going to make sure I had it today actually. So you were wrong there I'm affraid.
 
Jo said:
I understand you want to defend your place of work, but to be honest I've had enough of the Boston store. To have 2 out of 4 transaction with them go very wrong is appalling IMO. When I called to explain I needed the tripod for this coming weekend, and could they get one in in time (as the initial web check for stock said not available till 7th August) they told me they already had one. At no point did they say it was on display or anything of the sort. Had I known I wouldn't have touched it with a barge pole. To me, them neglecting to mention that, or even check it over before selling it to me, is bad service.

But again, I do understand why you would want to defend your place of work.
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Did you ask whether or not it had been on display? Chances are, if there is only one of something like this in stock, then it is more than likely on display.
How else would they sell it otherwise? Remember, they are a shop that you can actually walk into and have a chat to the assistants!! What a rare treat these days!!
 
Jo said:
I meant to come back and edit my other post but forgot. But what I did want to say to you food, is that I would have had a new replacement by Thursday had I chosen that option. They were going to make sure I had it today actually. So you were wrong there I'm affraid.
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Good stuff then :thumbs:

On this occasion I'm glad I was wrong :)
 
foodpoison said:
I would, but being told you have no photo skills is a hard thing to let go for me.
It's completely ignorant of the topic, and completely un-called for on this forum.
If someone told you that you had no photographic skills, I'm sure you wouldn't be too happy either.
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It would be true though.............:D
 
smithphoto said:
Did you ask whether or not it had been on display? Chances are, if there is only one of something like this in stock, then it is more than likely on display.
How else would they sell it otherwise? Remember, they are a shop that you can actually walk into and have a chat to the assistants!! What a rare treat these days!!
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I shouldn't have to ask if it had been on display, they should have told me that when they checked the stock. When I originally called, I called to see if they would indeed get one in for Thursday, like it stated on the site. It said on the site they were out of stock until 9:45am on Thursday. That is when she told me they did actually have one in stock. She went on to help me choose a head, as the head I wanted was out of stock. I ended up buying a more expensive head. As I explained earlier in the thread, it wasn't possible for me to go into the store, so I had to send my hubby to pick it up for me.

"How else would they sell it otherwise?" :thinking: Well if it were me, I would sell it in a little section set aside for ex display models and returns, like places such as PC World. There is no deception that way. Plus if people come in specifically to check out this section, knowing a bargain can be found ... well they might stray onto full price brand new kit and end up spending more. There are certainly more benefits to selling ex displays cheaper, than there are losses, IMO.

Edit: I also wanted to add that Curry's here in Boston for instance, refuse to sell display models, unless it's end of line. If you go in the store and see something you like, go to purchase it, only to be told "sorry we are out of stock on that item" They won't even consider letting you have the display model, not even if you're willing to pay full price for it. Believe me we have tried in the past :lol: Maybe this is the way to go, to avoid consistently selling display models at a loss (which was mentioned earlier as one of the reasons why they shouldn't have to sell displays cheaper).
 
foodpoison said:
Only if they were talking about someone with the same name :thumbs:
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I was just trying to lighten the thread a little.........:)

The problem is that people, generally, and it is a very British trait, tend only to moan about when things go wrong and very seldom praise when things go right.

What i`m trying to say is that if you keep banging your head against a wall, it`ll start to hurt your head.

:)
 
fracster said:
I was just trying to lighten the thread a little.........:)

The problem is that people, generally, and it is a very British trait, tend only to moan about when things go wrong and very seldom praise when things go right.

What i`m trying to say is that if you keep banging your head against a wall, it`ll start to hurt your head.

:)
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I think a little thread lightening was well needed :thumbs:

That's a good phrase, and one that is very true.
Live and let live eh ;)
 
I used to work in jessops years ago, and fully support foodpoisons debate on this subject.
Speaking from first hand experience from behind the other side of the counter, us assistants had a constant bombardment of camera snobs, looking and speaking down to you like you are something unpleasant on the underside of their footware! Time and time again we used to get people trying to outsmart and outwhit us with their technical know how, rudeness, and patronising attitudes. You could almost tell which customers they were as soon as they walked through the door.
My question is, why does this happen to the poor assistant? Why does our interest carry such a discusting show of rudeness towards fellow enthusiasts? Remember, everyone has to start somewhere. Just remember this when you take your next step into a photographic high st retailer. They are having a hard enough time as it is!!
 
foodpoison said:
I think a little thread lightening was well needed :thumbs:

That's a good phrase, and one that is very true.
Live and let live eh ;)
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Its an internet forum, not the real world, so yep, life will go on no matter what is posted on here.
 
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