Calling any Manfrotto 190XPROB owners ( & Jessops)

  • Thread starter Thread starter Jo
  • Start date Start date
Jo

Jo

Suspended / Banned
Messages
3,667
Name
Jo Fisher
Edit My Images
Yes
Well I have wanted this tripod for a long while, as it suits my needs down to the ground. So I bit the bullet today and sent Chris to collect one I reserved at our local Jessops earlier, along with a Manfrotto Pan + Tilt Head MN804RC2. Now, I have had problems with Jessops before. When I purchased my 350D from them, on opening the box I found a 400D inside. There is a lot more to that story, but I won't bore you :lol: I have since had a couple of successful purchases from the Boston store, until today :shake:

I opened my tripod box to find that it appears to be an ex demo model. The tag on the leg has a price sticker on it, something I am sure they wouldn't bother doing unless it was out on display, and the centre column also has a scratch all the way along it, as if it has already been used a few times. Not to mention the fact that the centre column support thingy is broken. I presume it's not supposed to separate where the spirit level is :shrug: In fact I know it shouldn't because it makes the whole tripod column unsteady when it is put at a 90 degree angle, and I am sure this is not how it is supposed to be. Maybe someone who owns one can clarify this?

So my problem now is that I have to hope they get another one in stock for an exchange in time for us going away on Thursday/Friday, and finding the time to go and exchange it, we have so much to do this week! Arrgghhh.
 
Hi, working at Jessops, it isn't the staff's fault, and it is likely to be the same in every single other electronics store.

We get a message on our system, "1 manfrotto 190proxb, 1 804rc2"
If we have 1 in stock, we get it. Regardless of the fact that it might have been standing in the front of the shop.

Now, if you're not happy with the quality of the product, return it for a refund. That's why the 28 days returns and exchange policy is given.

As far as the "I hope we can get one for when we go away on thursday" goes, you won't.
It takes 3 days for the delivery to come from the warehouse.

I suggest you buy on the internet if you don't like Jessops service. Sure, they're a bit touch and go, but the 95% of people that are happy with Jessop's service are drowned out by the 5% of people who aren't happy.

And let me tell you, it's that 5% who will be the first to moan when Jessops goes out of business along with the majority of other high-street electronics retailers.

Edit: reading through that, it seems like I'm attacking you.
Please, don't take it personally. I just get wound up by people bad-mouthing Jessops when 1 in 50 customers are dissatisfied with Jessop's (or any other high street electronics retailer for that matter) service, and even more wound up when people say the staff at Jessops know nothing. So this is more of a generic rant than a personal attack :thumbs:
 
I understand you want to defend your place of work, but to be honest I've had enough of the Boston store. To have 2 out of 4 transaction with them go very wrong is appalling IMO. When I called to explain I needed the tripod for this coming weekend, and could they get one in in time (as the initial web check for stock said not available till 7th August) they told me they already had one. At no point did they say it was on display or anything of the sort. Had I known I wouldn't have touched it with a barge pole. To me, them neglecting to mention that, or even check it over before selling it to me, is bad service.

But again, I do understand why you would want to defend your place of work.
 
Well the closest one other than Boston is Lincoln I believe, and we just don't have any spare time to get over there this week :( We are chockablock with stuff we have to do this week before we go away. I'm sure I can sort something out with the store I got it from. At the end of the day, they messed up and they need to try and put it right. Like most companies should if they mess up.
 
You are having a run of bad luck aren't you Jo?
I hope you get sorted in good time

I must add though my local Jessies jessop's have been spot on the times that I have used them :thumbs:
 
foodpoison said:
Hi, working at Jessops, it isn't the staff's fault, and it is likely to be the same in every single other electronics store.

We get a message on our system, "1 manfrotto 190proxb, 1 804rc2"
If we have 1 in stock, we get it. Regardless of the fact that it might have been standing in the front of the shop.

Now, if you're not happy with the quality of the product, return it for a refund. That's why the 28 days returns and exchange policy is given.

As far as the "I hope we can get one for when we go away on thursday" goes, you won't.
It takes 3 days for the delivery to come from the warehouse.

I suggest you buy on the internet if you don't like Jessops service. Sure, they're a bit touch and go, but the 95% of people that are happy with Jessop's service are drowned out by the 5% of people who aren't happy.

And let me tell you, it's that 5% who will be the first to moan when Jessops goes out of business along with the majority of other high-street electronics retailers.

Edit: reading through that, it seems like I'm attacking you.
Please, don't take it personally. I just get wound up by people bad-mouthing Jessops when 1 in 50 customers are dissatisfied with Jessop's (or any other high street electronics retailer for that matter) service, and even more wound up when people say the staff at Jessops know nothing. So this is more of a generic rant than a personal attack :thumbs:
Click to expand...

Well, I for one have never had a good experience at Jessops. This is because I've only been once, and it was bad enough to put me off permanently. The guy I spoke to didn't want to answer my questions and tried to push me stuff I didn't want.

Aside from that though, it is a serious no-no to try and pass display stock off as brand new. I appreciate it isn't the assistant's fault, the problem is surely deeper in management. But it's still shoddy business practice.
 
Cobra said:
You are having a run of bad luck aren't you Jo?
I hope you get sorted in good time

I must add though my local Jessies jessop's have been spot on the times that I have used them :thumbs:
Click to expand...

Spot on, my bad luck isn't restricted to my camera and accessories either! Had an ambulance out on Friday night for what looks like a minor heart attack :( I wish it would stop, I need some good luck damn it!
 
I will search out the options of ordering online come tomorrow, should Jessops not rectify the situation. But I want to avoid this if I can for the same reasons. It's too much hasstle sending things back if they go wrong, when you order online. I learnt the hard way. I'll probably just end up with a cheap tripod for the weekend if Jessops don't sort it. But thank you ;)
 
Not to mention the fact that the centre column support thingy is broken. I presume it's not supposed to separate where the spirit level is In fact I know it shouldn't because it makes the whole tripod column unsteady when it is put at a 90 degree angle, and I am sure this is not how it is supposed to be. Maybe someone who owns one can clarify this?
Click to expand...

I've just checked my Manfrotto 190XB Pro to see if I could figure what your problem was. I don't think that the centre column thingy is broken because that's exactly how mine is. When it's at 90 degrees, it takes a lot of tightening of the clamp under where "the thingy is" to get it tight, and however tight you do it up I do find that you can wobble it with up and down pressure.

I remembered noticing this when I first had it, but just put it down to the fact that I wasn't tightening it sufficiently, but I have just tried tightening it up really, really tight and it still does it. I would say that this is a design fault with this tripod when in the horizintal position, as looking carefully at the component with the tripod dismantled I can see that this is how it was manufactured.
 
ah jessops!!!

i once drove 180 miles to my closest jessops (that carries pro gear) store to purchase a 1d mk3. bought the camera, took it to my car, to find that there was no instruction manual in the box, and someone had clearly used it before i'd bought what was supposed to be a new camera.......

i'd had positive experiences of jessops prior to this, but never again.
 
hillwalkinggirl said:
I've just checked my Manfrotto 190XB Pro to see if I could figure what your problem was. I don't think that the centre column thingy is broken because that's exactly how mine is. When it's at 90 degrees, it takes a lot of tightening of the clamp under where "the thingy is" to get it tight, and however tight you do it up I do find that you can wobble it with up and down pressure.

I remembered noticing this when I first had it, but just put it down to the fact that I wasn't tightening it sufficiently, but I have just tried tightening it up really, really tight and it still does it. I would say that this is a design fault with this tripod when in the horizontal position, as looking carefully at the component with the tripod dismantled I can see that this is how it was manufactured.
Click to expand...

:thinking: That's interesting. If you're correct then it is certainly a design fault IMO too, as mine is unsteady when in that position.

Can anyone else with the same model confirm if theirs is the same?
 
foodpoison said:
, and even more wound up when people say the staff at Jessops know nothing.
Click to expand...

How many photographers work at your store? Bet it's more than the Nottingham store.
 
Jo said:
:thinking: That's interesting. If you're correct then it is certainly a design fault IMO too, as mine is unsteady when in that position.

Can anyone else with the same model confirm if theirs is the same?
Click to expand...

Hmm Jo, thats got me thinking as I am still in need of a new tripod and was eyeing up this set of legs with a similar if not the same head. :thinking:
 
Jo....okay,just got my 190 out and set it up as per your findings.the centre column/clamp thingy with the spirit level does indeed split,and it's supposed to..wether or not this is a design fault or not, i'm not so sure as it's what allows the movement from vertical to horizontal(otherwise it would be pretty impossible to do).also my findings regarding movement are...it does take a fair bit of tightening to get it "not" to move in the horizontal position...so maybe you ladies need to work out a little more :lol:

i would still be looking to change it though,as it does have a scratch/mark on the centre column...

hope this helps..
 
stan the man said:
there is nothing wrong with the 190..it's a cracking bit of kit...i would however suggest you look at one in the flesh before you buy if your a little uncertain...
Click to expand...

Thanks for that. I do plan on having a browse soon when I have the funds, so much choice out there hey:lol::thumbs:
 
The new Manfrotto 190XPROB is designed so that the centre column does not come out when moving from vertical to horizontal. I just got one on Saturday and it doesn't come out (although it might if you completely unscrew it). I bought mine from Warehouse express and had no issues (well apart from trying to pick it up from a Citylink depot when it had actually been delivered to my neighbour!).
 
Maybe keep the one you have and see if they will give you a bit of a discount for the scratch since it seems it's not actually broken?
 
Just checked mine as I hadn't used it in the 90' position and it does separate slightly where the spirit level lies so that you can get in into position easily and safely I presume but after tightening I didn't notice any wobbling at all. It's a great tripod really glad I bought mine. I would most definitely not be happy with a scratch down the centre column and would want it exchanged.
 
Garry79 said:
The new Manfrotto 190XPROB is designed so that the centre column does not come out when moving from vertical to horizontal. I just got one on Saturday and it doesn't come out (although it might if you completely unscrew it). I bought mine from Warehouse express and had no issues (well apart from trying to pick it up from a Citylink depot when it had actually been delivered to my neighbour!).
Click to expand...

the centre column will come out if you depress the little button at the base of the centre column,but only necessary if you need to shoot very low to the ground..:thumbs:
 
stan the man said:
Jo....okay,just got my 190 out and set it up as per your findings.the centre column/clamp thingy with the spirit level does indeed split,and it's supposed to..wether or not this is a design fault or not, i'm not so sure as it's what allows the movement from vertical to horizontal(otherwise it would be pretty impossible to do).also my findings regarding movement are...it does take a fair bit of tightening to get it "not" to move in the horizontal position...so maybe you ladies need to work out a little more :lol:

i would still be looking to change it though,as it does have a scratch/mark on the centre column...

hope this helps..
Click to expand...

Done my weight training today, and really tightened centre column up tight. I still find that with the top post extending in horizontal position and pulling on the 2 top levers on my 3 way pan head it is possible to rock the bar from side to side. The problem with this is if you are fine tuning the tripod for a close up you tighten the pan head screws and then find you are slightly out. In my opinion not a very good design point on an otherwise excellent tripod. By the way scratch mark occurs when you tighten it up after eating your spinach.:bang: It doesn't wobble in vertical position however.
 
yourapocalypse said:
How many photographers work at your store? Bet it's more than the Nottingham store.
Click to expand...

Let me see.
There are 8 members of staff.
Theres me, one of the girls is a pro wedding tog and at the moment has a D70, but that's only out of lack of funds for a D300 or D700.
One of the older guys used to be a pro tog, but he quit at about 48 because it was just too much stress and he couldn't hack it. He just sold his D200, but after D700 came out he regretted selling all his kit, but is looking forward to getting brand new kit :p
Another girl is doing a uni course, and did her first wedding last month.
Another girl is doing a course at uni, too.

Three of the lads couldn't care less about photography.
One of those works in the photo developing lab, so it doesn't matter.
Another one has been on various training, and through working with us, knows how cameras work, which are the good cameras, which are the good lenses.
The other one knows next to nothing, but he's a bloody hard worker.

I agree, the problems with Jessops aren't nice, but then you have to see it from behind the counter too.

I put up with pretentious, self-righteous "I'm a pro photographer, who do you think you are talking to me about photography - you're a 17 year old dirty teenager who knows nothing. Toff toff." all the time, and I get well and truly fed up about it.

Had a couple of 'pro photographers' in the other week to purchase a 100-400. The guy had a problem with his 40d - he couldn't get it to go below ISO 200. Apart from the fact that the ISO 100 is a manual thing, where it's pulled down from 200, when I took a look at his camera, it had a 70-200 f/2.8 IS, and the mode dial was set on the 'Sport' mode.
 
Jessops have a habit of selling the display models as new. I've had this "discussion" with them before.Take it back and demand either a NEW tripod or a full refund - and then go buy it from Morrisphoto, they are about 30 quid cheaper for a set of 190PROXB legs than Jessops, or they were when I bought mine (£85 delivered v £125 at Jessops)
 
I wonder where everyone will go to "handle cameras before buying on the web" , when or if Jessop`s and other camera shops shut down?

I have only used Jessop`s once, the one in Preston, I needed a off camera cord for my flash, they let me hook it up to make sure it worked before I bought it. The sales guy seemed very knowledgeable and was certainly helpful. It is very unfair to judge the whole set up on the odd bad deal. As said earlier, we ,generally, only hear the bad experiences.
 
fracster said:
I wonder where everyone will go to "handle cameras before buying on the web" , when or if Jessop`s and other camera shops shut down?
Click to expand...

That's the problem.

You won't be surprised at the amount of people who spend an hour looking at a camera, trying out all the kit, and then saying a polite, "Right, I just need to have a think, but I'll be back," and never returning.
No doubt just buying on Amazon.

I don't see why people want money off things?
It's so rude.
You don't ask for money off on the internet?
You don't go into a shop and ask for £2.50 off a packet of fags?

I can understand if the product is faulty, or if it is aesthetically damaged, but 98% of the time, the stuff that is taken off the shelf and put into a box WHILE the customer is watching (the customer is asked, also, if it's okay) has fingerprints on, and that is it.

"Any money off because it is an ex-display model?"

No, actually, there isn't.

I wouldn't say to a plumber, "Any chance I can get some money off because the tools you've used aren't brand new?"
I know it's not a perfect analogy, but you catch my drift.
 
Many of the problems listed above could have been sorted by a simple check of the goods in the store. I've had plenty of good experiences with them. Once when I ordered a lens online with guarenteed next day delivery the courier company messed up and left it with some neighbours. Normally that would be a problem but as I was going away that day and the neighbours were out at work I couldn't collect the lens and I needed it for a wedding we were going to. Jessops sent another lens out to where we were staying and I had it in my grasp the next day.
 
foodpoison said:
That's the problem.

You won't be surprised at the amount of people who spend an hour looking at a camera, trying out all the kit, and then saying a polite, "Right, I just need to have a think, but I'll be back," and never returning.
No doubt just buying on Amazon.

I don't see why people want money off things?
It's so rude.
You don't ask for money off on the internet?
You don't go into a shop and ask for £2.50 off a packet of fags?

I can understand if the product is faulty, or if it is aesthetically damaged, but 98% of the time, the stuff that is taken off the shelf and put into a box WHILE the customer is watching (the customer is asked, also, if it's okay) has fingerprints on, and that is it.

"Any money off because it is an ex-display model?"

No, actually, there isn't.

I wouldn't say to a plumber, "Any chance I can get some money off because the tools you've used aren't brand new?"
I know it's not a perfect analogy, but you catch my drift.
Click to expand...

i agree with the above sentiments,however..when you have limited funds,like i often do..i have to shop around for the best deal i can get,or otherwise go without/save a bit longer.i tend to never use jessops anyway,as there is a camera shop not 200 yards away from them,and they will match warehouse express' prices on most items.i also understand that they cann't price match lots of things as they get them from an outlet and not direct from canon,nikon etc...but i will still buy it from them as i like to support the smaller business' in my area anyway...

unfortunately,it's the way of the world...
 
foodpoison said:
That's the problem.

You won't be surprised at the amount of people who spend an hour looking at a camera, trying out all the kit, and then saying a polite, "Right, I just need to have a think, but I'll be back," and never returning.
No doubt just buying on Amazon.

I don't see why people want money off things?
It's so rude.
You don't ask for money off on the internet?
You don't go into a shop and ask for £2.50 off a packet of fags?



QUOTE]

bit lame there m8....i too work in electrical retail and have done for 16 years. i buy from from my company sometime's but others as well depends on the price
that's why most company's offer a price promise...just like jessops
Jessops Shopping Information
Now Jessops have over 250 stores nationwide boasting a product range of over 20,000 items items including digital and traditional cameras, camcorders, binoculars, accessories and consumables . As well as specialist divisions catering for wholesale, commercial and professional customers.

Jessops are so confident in their service an commitment to their customers that they offer a price promise policy – “the Jessops Price Promise guarantees that customers won’t find any product we sell cheaper anywhere on the high street. It’s our way of allowing our consumers to buy with confidence.”


completely different going into a newsagents who doesnt advertise a price promise and asking for discount
people taking up saleperson's time asking questions and buying elsewhere has been around since shop's began and will never change and as you saying where will people buy/see product's if jessops isnt around, try curry's/comet/curry's digital all stock digital camera's/dslr now!
Click to expand...
 
losixxx said:
foodpoison said:
That's the problem.

You won't be surprised at the amount of people who spend an hour looking at a camera, trying out all the kit, and then saying a polite, "Right, I just need to have a think, but I'll be back," and never returning.
No doubt just buying on Amazon.

I don't see why people want money off things?
It's so rude.
You don't ask for money off on the internet?
You don't go into a shop and ask for £2.50 off a packet of fags?



QUOTE]

bit lame there m8....i too work in electrical retail and have done for 16 years. i buy from from my company sometime's but others as well depends on the price
that's why most company's offer a price promise...just like jessops
Jessops Shopping Information
Now Jessops have over 250 stores nationwide boasting a product range of over 20,000 items items including digital and traditional cameras, camcorders, binoculars, accessories and consumables . As well as specialist divisions catering for wholesale, commercial and professional customers.

Jessops are so confident in their service an commitment to their customers that they offer a price promise policy – “the Jessops Price Promise guarantees that customers won’t find any product we sell cheaper anywhere on the high street. It’s our way of allowing our consumers to buy with confidence.”


completely different going into a newsagents who doesnt advertise a price promise and asking for discount
people taking up saleperson's time asking questions and buying elsewhere has been around since shop's began and will never change and as you saying where will people buy/see product's if jessops isnt around, try curry's/comet/curry's digital all stock digital camera's/dslr now!
Click to expand...

It doesn't mean it's right.
I know it's been around forever, but it's not right.
I don't appreciate being called lame, especially when due to a huge lack of punctuation it's difficult to understand what you're saying.

So if you were to take the time and read my comments correctly, you wouldn't have come to the illusion that I wasn't aware of the things you had said.

I don't want this to turn into a slanging match, and so if you decide to reply, I won't fuel your fire.

ps. Comets and curry's have next to NO dslr equipment. I know because I've been in there.
Click to expand...
 
foodpoison said:
That's the problem.

"Any money off because it is an ex-display model?"

No, actually, there isn't.

I wouldn't say to a plumber, "Any chance I can get some money off because the tools you've used aren't brand new?"
I know it's not a perfect analogy, but you catch my drift.
Click to expand...

What? Why the hell should someone pay full whack for something that's not brand new? A display model has been used several (at least) times by the time it's sold. Therefore, some sort of discount/freebie should be offered. And, as we see in the case of this thread, Jessops were dishonest about the status of the display model, trying to pass it off as new. Can't you see that that's wrong?
 
The price on a product is an offer to buy from the seller and likewise, the buyer can also make an offer to the seller. There is nothing impolite about it. You don't make on offer on a packet of fags because for 20p it's not worth it, but as Jessops prices can be comical sometimes, it's entirely worth the hassle.

There is one overriding reason Jessops is not doing particularly well and that's because they're too expensive generally. A bit like PC world/Currys/Dixons used to be maybe 7/8 years ago. They woke up, Jessops haven't. If small businesses like devon camera centre and Bristol camera can have a high street presence yet still offer some of the most competitive prices in store too, then you have to wonder if jessops management have a clue what they are doing. Although you see some progress as they are beginning to come around to the realisation that if they don't change their attitude you may be unemployed very soon - worrying that it took a bail out by HSBC to wake them up though.
 
The problem in most peoples eyes is that purchasing something from the high street used to imply a level of security if/when something went wrong. Unfortunately (and yes I know the internet is largely at fault for this) this is no longer the case. You cannot now go into an electronics store and be safe in the knowledge that:

a) the advice you receive is sound.
b) the store will happily warrent any problems you may have with the product.

In fact stores try every single trick in the book to pass on the blame for a faulty product, even though under the sale of goods act it is THEM which is responsible for the product and not just for the 12 months they all quote!

So, with all of the above in mind, other than getting my hands on the product NOW, why would I choose to pay more on the high street?
 
Sorry, foodpoison, but an ex-demo item is USED. If your views in seeing nothing wrong in selling these as new are representative of the staff mentality then it is no wonder people are seeking other outlets to spend their hard earned cash with.

If such items are being passed off as new then Trading Standards may well be interested in taking a look at the problem.
 
think foodpoison's comment's need to be taken with a large pinch of salt,
this is the real world and since the internet has taken off all major electrical retailer's offer price matche's...its the way thing's are....


if you think paying full price for display or used equipment is fine and rude to ask for discount then sorry but your not being realistic and if that's the general attitude at jessop's then it no real wonder they are struggling so badly..

my company offer at least 10% offer display items and depending if there discontinued or not upto 50% off..(depending on condition and time on display)

re currys/comet etc. they may not stock huge quantity's of DSLR excessories but do stock the main brand camera's ie canon/nikon/sony plus a few select lens's/bag's/memory card's etc. not anywhere near as jessop's but hey there not camera shop's!

http://www.comet.co.uk/shopcomet/category/1054/Digital-SLR-Cameras

http://www.comet.co.uk/shopcomet/co...ge=no?cm_re=Nav-_-PortTech-_-Digital SLR Shop
agree not as much as a dedicated camera shop but hardly next too nothing!
 
stan the man said:
Jo....okay,just got my 190 out and set it up as per your findings.the centre column/clamp thingy with the spirit level does indeed split,and it's supposed to..wether or not this is a design fault or not, i'm not so sure as it's what allows the movement from vertical to horizontal(otherwise it would be pretty impossible to do).also my findings regarding movement are...it does take a fair bit of tightening to get it "not" to move in the horizontal position...so maybe you ladies need to work out a little more :lol:

i would still be looking to change it though,as it does have a scratch/mark on the centre column...

hope this helps..
Click to expand...

After playing around with mine a bit more last night I noticed if you tighten the screw up as far as you can it does lock both sides more or less together. But there is still movement with the centre column itself if you move the head side to side slightly. Plus if you have to tighten it up like that to keep it together, you can't pan with it in horizontal position.

stan the man said:
there is nothing wrong with the 190..it's a cracking bit of kit...i would however suggest you look at one in the flesh before you buy if your a little uncertain...
Click to expand...

I agree firstly, but secondly, it wasn't possible for me to go to collect it. I had to send my hubby up for me.

hillwalkinggirl said:
Done my weight training today, and really tightened centre column up tight. I still find that with the top post extending in horizontal position and pulling on the 2 top levers on my 3 way pan head it is possible to rock the bar from side to side. The problem with this is if you are fine tuning the tripod for a close up you tighten the pan head screws and then find you are slightly out. In my opinion not a very good design point on an otherwise excellent tripod. By the way scratch mark occurs when you tighten it up after eating your spinach.:bang: It doesn't wobble in vertical position however.
Click to expand...

This is exactly how mine is.

foodpoison said:
I wouldn't say to a plumber, "Any chance I can get some money off because the tools you've used aren't brand new?"
I know it's not a perfect analogy, but you catch my drift.
Click to expand...

You have to be kidding!



Mattfeliks said:
What? Why the hell should someone pay full whack for something that's not brand new? A display model has been used several (at least) times by the time it's sold. Therefore, some sort of discount/freebie should be offered. And, as we see in the case of this thread, Jessops were dishonest about the status of the display model, trying to pass it off as new. Can't you see that that's wrong?
Click to expand...

:agree:

I'm currently waiting for a call back from the store supervisor. If nothing else I am not going to accept being sold a display model at full price, without the fact it was a display model being disclosed! I have also just discovered the person that I reserved the tripod with over the phone yesterday was in fact the store supervisor!
 
Originally Posted by fracster
I wonder where everyone will go to "handle cameras before buying on the web" , when or if Jessop`s and other camera shops shut down?

That's the problem.

You won't be surprised at the amount of people who spend an hour looking at a camera, trying out all the kit, and then saying a polite, "Right, I just need to have a think, but I'll be back," and never returning.
No doubt just buying on Amazon.


but arn't you one of these people you mention food?

http://www.talkphotography.co.uk/forums/showthread.php?t=70269
:thumbs::lol:
 
I think I wasn't explaining it properly.
I know they're used and I wasn't happy buying my 40d when it had been on the shelf.

But if you're not happy buying a used model, why does it make it any different if you pay £10 less? £20 less? It's still used.
That's what gets me.
People come in, and I say, "Sorry, the only one we have left is the one in the cabinet. If you are happy with that model, I will take it out, box it all up for you, check everything is there, and away you go. If not, I can order you one."

And they say, "Can't you just take £50 off it?"

But in all reality, if we get 1 of those cameras a week, and we sell 1 per week, that means that the only model we'll ever have is a display model. If we knock £20 off every single one of those cameras we sell, it would be stupid.

And then if we had none in the window, and didn't put any out because we didn't want them to be used otherwise we'd have to sell it at a discounted rate, then what is the point in try before you buy?

I don't know what my point is, but it just winds me up.

And you know, as far as the OP goes, it doesn't seem to me that they ever tried to pass it off as unopened. They simply did as they were told - took it from the shop floor and put it in the box.

I don't really think that 'Used' is a fair description.
That's like saying a book in a book store is used - people have picked it up, read the back, looked at a few pages, put it down after a minute.
They haven't read through the whole book, allowed it to soak up a little coffee, ruffled and bent the pages to keep their place, etc etc.
Sure, it's ex-display, but if the ex-display model is as good-a-quality as a fully boxed model, why should they discount it?
It's a mentality.

Now, if the goods are damaged, or missing items, then of course, get a discount.

But if they're not, well, pay full price or get one ordered.
Just my 2p.

And chris, nah I'm not :p I don't try before I buy, I just buy.
Most of my shopping is on the internet, and I couldn't care less if Jessops got shut down, I just want a job, that's all :p

If high-street electronics retailers became obsolete, it wouldn't bother me in the slightest.
 
You must log in or register to reply here.
Back
Top