Call me suspicious but…. Dell order.

ecoleman said:
Nothing wrong with my neck, thanks.

Just saying I don't buy the "systems" excuse.
My card was approved the moment I placed the order and my issuer confirmed that. All the details I provided to Dell were correct and the delivery was to the cards registered address.

I guarantee that once the OP has spoken to his card issuer he will find the same.

Dells customer service is shocking and that's all there is to it. But that's what happens to all business that outsource customer service to India.
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it happens. please drop the attitude, im offering an insight into ecommerce platform workings. its something i work with daily.

incidentally we've had nothing but good things from dells business sales/support side over the 8 years we've had them as our sole hardware (desktop/laptop/server) vendor.
 
ecoleman said:
Jeez, you really are defending Dell.

And on the emails, these should always be professional and in proper English, not some badly written, broken English, different fonts etc.

If I conducted my business like that, I would be out of business in 5 minutes.
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I know this is running off the true topic at hand, but you're absolutely spot on there. I often receive emails from vendors looking to gain my (rather, our company's) business... and if they can't take the time to spell check, write a grammatically correct sentence, and properly format their email, then what does that say for their business? Not much...sooooo [DELETE]! Before my current job, I worked in an office where one of the sales people would write these horrific 'cold calling' emails, cringe worthy to say the least. Saving grace was, most of those emails were going to businesses overseas and they probably didn't speak or understand much English and the email would likely have gone through Google Translate. Probably made more sense anyway! :)
 
I spend rather a lot of money with Dell and not once been let down by them. I have been through the same process you have, no idea what the cause was.
 
Dell called me back this afternoon, used the card security number and managed to process payment. I've since had confirmation of the order and have a customer number. :)

Phew.
 
I think if that was the case, the OP would have been notified of a problem, the moment he placed the order, but that's just my opinion.

Place an order on my site and your card is declined you will be told and will certainly not get an order confirmation email. Are you telling me Dell can't do the same?

Anyway, glad you got it sorted.
 
gramps said:
An indicator perhaps but judging by the 'corporate' emails/letters I get more an indicator of the education system! :)
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Seems we have the 6th best education system in the world and 2nd only to Finland in Europe. Can't be that bad

Steve
 
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ecoleman said:
I think if that was the case, the OP would have been notified of a problem, the moment he placed the order, but that's just my opinion.

Place an order on my site and your card is declined you will be told and will certainly not get an order confirmation email. Are you telling me Dell can't do the same?

Anyway, glad you got it sorted.
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Like a merry go round in here. Like I say some payment platforms occasionally have issues.

And earlier the op said dell wouldn't speak to him as he didn't have an order ref.

Anyway it's sorted so I'll leave it there.
 
neil_g said:
And earlier the op said dell wouldn't speak to him as he didn't have an order ref..
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It was more the case of their website wouldn't work, and their phone system kept cutting me off.

I believe the issue was solved when they submitted for payment a third time yesterday, after taking my CSC (but not other card details) over the phone (I had filled it in on the order page, since though wouldn't complete otherwise - could it have got mangled in the system?). Where the fault actually lay I have no idea, but they are the only etailer I can ever remember having card rejection issues with where the bank didn't contact me because they had rejected payment.

Delivery date 22nd May. Here's hoping.
 
I bought a Dell laptop about 7 years ago, and that transaction went t**ts-up because the blank blocked my card and didn't tell me they'd blocked it. Nice patient Indian lady from Dell phoned me and and asked me to repeat the details, several times without success.

'Someone tried to use your card in India' they said when I eventually got through to them. 'Yes I know', I said 'LET THEM!!!'.

On the next attempt it worked, I was blaming Dell all the time but it was probably the banks fault for not realising that an order to a MAJOR INTERNATIONAL COMPANY might be legitimate no matter what country it's placed in.

Laptop still works 7 years later, well the battery doesn't of course, but it IS a Dell after all :)
 
OK, laptop received this morning. Shiney. ;)

I'm slightly nervous to turn it on, since that's irreversible commitment. Dell's refurb packaging is MINIMAL too - just a padded brown cardboard box, bare computer, power supply and a quickstart guide & sheet with warranty info. I like the lack of waste, but somehow the lack of 'case candy' is an anticlimax after spending £1200.

Now to buy orifice 2013 and a CD drive, because the XPS is almost as skinny as a Macbook Air. Nice that there are 4 USB ports and an SD card slot, but a shame there's no RJ45 port. Trackpad is as large as that on this macbook (which is great). I can see an afternoon ahead filled with installations and updates.
 
ecoleman said:
Dells customer service is shocking and that's all there is to it. But that's what happens to all business that outsource customer service to India.
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I've found they've been fantastic whenever I've used them, both from sales and repair when required. Outsourcing as f*** all to do with it. I bet the people in India get p***ed off at the morons that they have to deal with on a daily basis thinking that because they are in a different country has anything to do with how they are treated.
 
KayJay said:
I've found they've been fantastic whenever I've used them, both from sales and repair when required. Outsourcing as f*** all to do with it. I bet the people in India get p***ed off at the morons that they have to deal with on a daily basis thinking that because they are in a different country has anything to do with how they are treated.
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I don't care what they think. When there is a clear language barrier and the lack of common sense to deviate from a script, the service will always be poor.

I called BT once to tell them my phone line was faulty (Indian call centre). The reason being that a tree had fallen on the lines down the road and the cables had been severed and laying on on the road.

Regardless of this fact I was forced to do a line test by plugging my phone into the master socket and go through their lengthly line test. That's poor customer service!

I have never had a good experience with an Indian call centre.
 
ancient_mariner said:
OK, laptop received this morning. Shiney. ;)

I'm slightly nervous to turn it on, since that's irreversible commitment. Dell's refurb packaging is MINIMAL too - just a padded brown cardboard box, bare computer, power supply and a quickstart guide & sheet with warranty info. I like the lack of waste, but somehow the lack of 'case candy' is an anticlimax after spending £1200.

Now to buy orifice 2013 and a CD drive, because the XPS is almost as skinny as a Macbook Air. Nice that there are 4 USB ports and an SD card slot, but a shame there's no RJ45 port. Trackpad is as large as that on this macbook (which is great). I can see an afternoon ahead filled with installations and updates.
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If you don't have to buy Office then give Open Office a go. It's good like. https://www.openoffice.org/
 
ecoleman said:
I don't care what they think. When there is a clear language barrier and the lack of common sense to deviate from a script, the service will always be poor.

I called BT once to tell them my phone line was faulty (Indian call centre). The reason being that a tree had fallen on the lines down the road and the cables had been severed and laying on on the road.

Regardless of this fact I was forced to do a line test by plugging my phone into the master socket and go through their lengthly line test. That's poor customer service!

I have never had a good experience with an Indian call centre.
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I have to go through the same thing when I call Sky. But they're in Glasgow...

There's parts of the UK where I haven't got a clue what the person on the other side is saying. Regional accents. And as for language barrier, there's more English speakers in India than the UK.
 
Don't get me wrong, I understand your frustration. I've been through it before with foreign call centers and local ones, I just hate how 'Indian call center' has become a dirty phrase.
 
KayJay said:
If you don't have to buy Office then give Open Office a go. It's good like. https://www.openoffice.org/
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Thanks - unfortunately I DO need Office. I have also installed LibreOffice because sometimes it's useful to have that too, and it's a variant of OO that I prefer.

As for languages, accents, whether Indian or UK regional are a problem for anyone that doesn't easily hear what people say, like me. :(
 
wouldnt advise OpenOffice if you need 100% format compatibility. it never produces files that look exactly the same in MS office.

as for call centers.. of course they're going to have a standard script as the first line. they're not going to take the word of some joe blogs that doesnt know what theyre on about 95% of the time. they'd ultimately end up wasting loads of time looking at the wrong problem. yeah okay its frustrating when you know what youre on about but hey theyre doing their job.
 
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