The reality TV series The Call Centre has become an unlikely hit since launching on our screens at the start of June.
But two companies involved in the show have been issued fines by the Information Commissioner's Office (ICO): Nationwide Energy Services has received a penalty of £125,000, while We Claim You Gain has been hit with a £100,000 fine.
Both are part of Save Britain Money Ltd, based in Swansea. It is the third largest call centre in Wales and is headed up by chief executive Nev Wilshire, who has become the star of the fly-on-the-wall series for his likeness to David Brent, the character from sitcom The Office played by Ricky Gervais.
While the activities of Nev and his call centre employees have provided entertainment for many, they hide a bigger problem within the cold-calling industry.
Simon Entwisle, ICO
Penalties were issued after the companies were found to be behind 2,700 complaints to the telephone preference service (TPS) or reports to the ICO using its online survey, between May 2011 and December 2012.
The penalties include the first issued against a company linked to nuisance calls relating to payment protection insurance (PPI), said the ICO.
Neither company carried out adequate checks to see whether the people they were calling had registered with the TPS, which is a legal requirement under rules governing electronic marketing, said the ICO.
http://www.channel4.com/news/call-centre-fined-nuisance-calls-nev-tv-series-ppi