Buy with confidence from Jessops

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santana007

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This is what CEO Trevor Moore wrote !!! PRICELESS

Buy with confidence
You may have seen reports this week that the shareholders of Jessops Plc have voted in favour of putting that company into Members' Voluntary Liquidation, as a result of which amongst other things, Jessops Plc will be de-listed from the Stock Exchange.

I would like to re-assure all our customers that this does not effect The Jessop Group Ltd in any way as we are now an independently owned business. Therefore Jessops Stores and Website continue trading as usual and we look forward to providing you with great photographic products and advice that has firmly established Jessops' place on the High Street for over 70 years as the UK's leading photographic specialist.

Trevor Moore
Chief Executive

10 great reasons to buy from Jessops

1. With over 70 years of specialist experience we're perfectly positioned to help you with your photographic needs
2. Jessops doesn't charge your payment card until we're ready to ship your goods - you're in safe hands
3. We have over 200 stores across the UK - check your local store location here
4. Jessops.com purchases are delivered free of charge so you will only pay the product price
5. Our Photo service prints over 2 million photos every week so you know your images are in good hands
6. Jessops is the ONLY camera specialist to offer in store and online instant decision finance applications so can get your order faster
7. Customers can reserve online and collect in store within only 30 minutes so you don't have to wait to get your order
8. Jessops can deliver to your home up to 9pm so you avoid failed deliveries
9. Jessops have won the 'Gear of the Year' award for the last 13 consecutive years row

10. Jessops Call Centre is operated by photographic enthusiasts so you are guaranteed the same advice as in-store

NOTE POINT 10 .... On phone yesterday and coustomer care MANAGER Alan Watson ... Reply ..

Me " so you think 6000 actions is alot " !

Alan " how do you know it has done 6000 " can you prove it ..

Me "Yes" ..

Alan " How can you prove it " do you have it written down somewhere ..

Me " your car has a speed o that records the miles . A camera performs an action and numbers it " !

Alan " right ok , i'll take your word for it " i don't know anything about cameras ..

me "ok so do you think as a wedding photographer it would be reasonable for a £1300 camera to last 4/5 weddings" ! ..

Alan " as i have said i don't know anything about camera's . but it dosn't seem bad to me .. but you will need to get an independent report on why the camera failed !!..

Now i thought point 10 said 10. Jessops Call Centre is operated by photographic enthusiasts so you are guaranteed the same advice as in-store .

Maybe that is why when we rang the store back in September the answer was ... Well 6000 seems like a lot to me , you wouldn't want to buy a second hand camera with that many would you .. :lol: ...
 
They are a joke, they don't compete directly with other retailers on price , you have to haggle just to match everyone elses price.
In my experience most of the staff stare into space if you have a problem and automatically blame the customer due to ignorance.
They have also sold me cameras as new that have turned out to be well used demos in the past.
They are a photographic verion of Argos, not sure if they realise peeps only use them as they are 'handy' and in town even though most are loathed to use them.
Feel better for that rant , sorry
 
zooxanthellae said:
They are a joke, they don't compete directly with other retailers on price , you have to haggle just to match everyone elses price.
In my experience most of the staff stare into space if you have a problem and automatically blame the customer due to ignorance.
They have also sold me cameras as new that have turned out to be well used demos in the past.
They are a photographic verion of Argos, not sure if they realise peeps only use them as they are 'handy' and in town even though most are loathed to use them.
Feel better for that rant , sorry
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LOL Feel free to rant .... I thought when i phoned the repair team and they said yes it is in chester repaired it meant it was in chester repaired .. :shrug:
 
I've always got them to pricematch the best price I've found on the net :)

I don't want or need advice from them, I just need someone who will swap money for camera goods, and they fulfil that service just fine!
 
this is why jussops nearly went bust in the first place, get rid of the managers who "dont know anything about cameras", and get some staff in who do. apologise to jussops staff that already do. :cuckoo: misspelt on purpose i would,nt want anyone following a link :D
 
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mid_gen said:
I've always got them to pricematch the best price I've found on the net :)

I don't want or need advice from them, I just need someone who will swap money for camera goods, and they fulfil that service just fine!
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trouble is if you get a problem and take it back they,ll tell you 6000 actuations is a lot :lol::lol::lol:

edit; re point 6 jussops finance last time i looked 29% interest go to your bank and get a loan at 6% :bang::bang::bang:
 
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dinorock said:
edit; re point 6 jussops finance last time i looked 29% interest go to your bank and get a loan at 6% :bang::bang::bang:
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Which bank is doing personal loans at 6% at the moment?
 
dinorock said:
edit; re point 6 jussops finance last time i looked 29% interest go to your bank and get a loan at 6% :bang::bang::bang:
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I got 12 months 0% from Jessops earlier this month, which along with 8% quidco cashback and already pretty much the cheapest prices I could find for a D700 + 24-70 meant I was very happy :)
 
Sounds terrible...........I've not made any purchases from there, only pop in to take a look at their overly priced items and leave. Safe to say, I don't think I will be handing any of my money over to Jessops any time soon.
 
santana007 said:
Now i thought point 10 said 10. Jessops Call Centre is operated by photographic enthusiasts so you are guaranteed the same advice as in-store .
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It does. The staff working in the stores are 99% idiots too.
 
Indeed we do :)

The plan is to get enough Jessops posts on the forums that the mods feel it's worth creating a new forum area for them, then we can just point the Jessops execs to that if they want feedback. ;)
 
Ryan you got shares in Jessops I've not bought from them guess why because it became a nightmare trying to buy from then

Point 6 instant online decision on 0% the text read if spend over 800 get 12 months the website did not give you option until you hit 1000.

So i rang them twice

1st time call picked up and dropped usual call centre to keep up target scenario dropped on purpose, So much for the photo experts wanting to talk to me

2nd Call got through to one of them yeah the idiot explained what happening on the website and he goes the limit is £850.

Errrm ok but your website says 800 and also it don't work on 850 either.

Idiot: Ok why don't you buy on your credit card or pay up front

Me: errm if i wanted to do that why would i try to get 0% interest deal

Idoit: Ok look into. I'm going to have to call back

Me: Ok but i'm getting extra 5% off online

Idoit: well i can't do anything if you want on Finance but if you pay for it now you can have it

Me: Errrm ok but i just flipping told you earlier i don't want to pay for it now on Credit Card, Debit Card or any other Card you Flipping take

Then i email jessops to tell them about website issue, They fixed the problem a day later but no one ever responded to say thanks great service.
 
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ryanyboy said:
Here we go again................
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Yup....

I've bought loads from Jessops and 99% of the time the advice I've received has been bang on the money. The main Glasgow store is staffed, on the whole, with very knowledgeable photographic enthusiasts and I'd happily buy gear on the advice of their main sales staff.

Yes, I have come across total idiots working in Jessops, but I've come across far worse working in other camera shops, the sales assistant in Black & Lizars who advised me that the D300 had been discontinued (in Decemeber 2007, just a few weeks after it was launched) and replaced by the 400D, springs readily to mind....

Retailling is a poorly-paid occupation at the lower levels, so to expect part-time staff working for minimum wage to have an encyclopedic knowledge of cameras is a bit much.

The simple answer is, if you want specialist knowledge and specialist help, go to a specialist, like Grays of Westminster.

Just don't moan about it if you have to pay a bit more for the priviledge.
 
Flash In The Pan said:
Retailling is a poorly-paid occupation at the lower levels, so to expect part-time staff working for minimum wage to have an encyclopedic knowledge of cameras is a bit much.
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That says it all I think, I doubt there are enough knowledgeable ( and willing to work for peanuts ) people in the country to staff all Jessops branches.

Treat them like any other shop and do your own research first, then if the price is right buy, if not walk away.
 
Flash In The Pan said:
Yup....

The simple answer is, if you want specialist knowledge and specialist help, go to a specialist, like Grays of Westminster.

Just don't moan about it if you have to pay a bit more for the priviledge.
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:agree: This forum can be like ground hog day at times. Can we move on from the jessops threads purleeeze:D
 
Flash In The Pan said:
The simple answer is, if you want specialist knowledge and specialist help, go to a specialist, like Grays of Westminster
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Jessops said:
Jessops is the ONLY camera specialist to [blah blah]
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Sorry, I thought Jessops claimed they were? ;)
 
blakester said:
:agree: This forum can be like ground hog day at times. Can we move on from the jessops threads purleeeze:D
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If you don't like the Jessops thread don't post in it ... Very simple really :clap: ..

If i don't like a topic i stay away from it :thinking:

No offence meant ..

But this started because they told me they had reparied it only to find they hadn't touched it ..


:thumbs:
 
That could come from any retailer in any market anywhere, Jessops don't hold the monopoly on poor customer service by a long shot.
 
I'm sure they don't try any harder than anyone else.
 
santana007 said:
If you don't like the Jessops thread don't post in it ... Very simple really :clap: ..

If i don't like a topic i stay away from it :thinking:

No offence meant ..

But this started because they told me they had reparied it only to find they hadn't touched it ..


:thumbs:
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No offence taken:) but if you title a thread as you have and then the reader doesn't get to the main point of your post until over halfway down, one can't do anything to stay away from it:thinking:

:thumbs:
 
I cannot comment on the call centre, but I think the level/quality of service varies from store to store. I had a student job at Jessops 15 years ago and I recall that every single member of staff (from the store manager right down to the saturday sales staff i.e. me!) had a genuine interest in photography. Did I care that I was getting paid £20 for a full days work?? No! Because I got to play with expensive cameras and lenses all day and I took genuine pleasure in serving customers and advising them on what cameras to buy.

As someone who works for a large retailer, I really wish I could run Jessops, along with several members from TP! It's a shame that Jessops top brass don't recognise what a fortunate position they are in having over 200 stores in prime city centre locations. If they wanted to, they could lead the photography market in the UK, but their focus seems to be very much on selling compacts and accs to jo public rather than the enthusiasts or pro's. If I was the CEO of Jessops, I would convert half the Jessops estate to cater for more enthusiasts/pro's and improve the brand's credibility amongst this sector.......just look at the comments on this forum about Jessops!!

Apologies for the long thread - it's something that I feel very strongly about!

Any bets on how long they will survive?? I give them till end of the year at the latest....
 
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I think you'll find good and bad in EVERY sector of retail. Jessops is not immune from this. The "figures" posted here saying that 99% of Jessops staff are all basically useless is tarring the whole chain with the same brush. And unwarranted.

Every store will display strengths and weaknesses. If you require an expert who can deliver the level help that professionals can depend on the ask to speak to one! Don't pick the youngest member of the team and baffle them with technical knowledge that you yourself may not have had all the answers too at 16, then state that the whole store is stupid when that person can not answer you or is embarrassed in to making their best guess! There will always be a pro on hand if you need one.

Answering the original point, yes of course it's obvious to any of us that 6000 actions is no point in the life of a camera to wave the little white flag and keel over. But as you posed you talked to a customer care manager, not a photography expert. Did you ask him if you could talk to one or did you simply continue the call bating him for your own personal amusement? Also have you had any action on your complaint that is positive? IF not let me know and I will ensure that something is done.

Chris
 
18-270 said:
I think you'll find good and bad in EVERY sector of retail. Jessops is not immune from this. The "figures" posted here saying that 99% of Jessops staff are all basically useless is tarring the whole chain with the same brush.
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Ok, let me rephase. All but 1 of the staff I've ever met at any Jessops branch anywhere in the country haven't had even a vaguest clue what they're talking about. :)

18-270 said:
bating him for your own personal amusement?
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Don't try to say you've never done it. ;)
 
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Personally I have mixed feelings about Jessops.

Not long ago, they had a whole shelf of stuff marked "50% off Marked Price", so I picked up a filter from a pile of about 15 identical ones and went to pay. The girl asked me for the full amount on the price ticket, so I mentioned it was from the "50% off Marked Price" shelf. Her one and only comment back to me was "Well, take us to court then".

I reserved a SX200is point&shoot online back in December for work, got it home (90 miles away) and although the box had an unbroken seal on it, the camera inside was a used/demo Ixus 200 but the accessories/manuals were for the SX200is. I called them, they put one aside for me, I went back and the very same guy who I spoke to on the phone had sold the one he put aside for me - their last one. He said quite happily he could order me another one in....

But, on the other hand, there is a guy who works in the Belfast store who always makes time to come over for a chat, despite being a Canonite, he knows all about Nikon and his advice is first rate. He even let me wander down the street to try out a 35mm lens on one occasion.

Of course there will be some staff who know more than others, but there is a vast chasm between those that know about their products and look after their customers and those that know nothing and give awful customer service.

If you are lucky to know or find one of the "enthusiast" salesmen who will give great service then he/she is a rare asset to Jessops and outnumbered on the whole by his/her colleagues who will just drive Jessops customers away.

Just my tuppeny's worth.
 
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Kaouthia said:
Ok, let me rephase. All but 1 of the staff I've ever met at any Jessops branch anywhere in the country haven't had even a vaguest clue what they're talking about. :)
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Anywhere in the country? You really are a sucker for punishment if you feel the staff are that bad you have to torture yourself further by going in to every store in the country then you have issues that run deep :bang:

Kaouthia said:
Don't try to say you've never done it. ;)
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Ok I'll give you that one :thumbs: but, there has to come a point when you want something done about it and ask to speak to someone who can help!?
 
I have to say I've never had anything but excellent service from Jessops. So much so that I've paid more for big ticket items just because of the peace of mind of having a real person to talk to.

My own personal guide is that if the price is within about 10%, and it's in stock, I'll use Jessops, if it's beyond that I'll shop about.

I've had bad service from a number of popular photographic retailers, none of them are immune to making mistakes. It's a shame that Jessops just seem to be an easy target.
 
18-270 said:
Ok I'll give you that one :thumbs: but, there has to come a point when you want something done about it and ask to speak to someone who can help!?
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The problem is, as Roger found out, even the managers don't seem to have a clue half the time.

Obviously I haven't been to every Jessops in the country, but when I have been in other parts of the country and have been forced to enter the store, simply due to the fact that it's the only camera shop there, the staff have, by and large, been complete muppets.
 
dod said:
I have to say I've never had anything but excellent service from Jessops. So much so that I've paid more for big ticket items just because of the peace of mind of having a real person to talk to.

My own personal guide is that if the price is within about 10%, and it's in stock, I'll use Jessops, if it's beyond that I'll shop about.

I've had bad service from a number of popular photographic retailers, none of them are immune to making mistakes. It's a shame that Jessops just seem to be an easy target.
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:agree: Seems to be my experience as well.
 
dod said:
I have to say I've never had anything but excellent service from Jessops. So much so that I've paid more for big ticket items just because of the peace of mind of having a real person to talk to.

My own personal guide is that if the price is within about 10%, and it's in stock, I'll use Jessops, if it's beyond that I'll shop about.

I've had bad service from a number of popular photographic retailers, none of them are immune to making mistakes. It's a shame that Jessops just seem to be an easy target.
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I fully agree, my local branch is ace, I always get top class service and I have had a great deal or 10 from them.
 
dod said:
I have to say I've never had anything but excellent service from Jessops. So much so that I've paid more for big ticket items just because of the peace of mind of having a real person to talk to.

My own personal guide is that if the price is within about 10%, and it's in stock, I'll use Jessops, if it's beyond that I'll shop about.

I've had bad service from a number of popular photographic retailers, none of them are immune to making mistakes. It's a shame that Jessops just seem to be an easy target.
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Have to agree with you there, I've only ever had good service from them. In fact some of the best service I have ever had from any retailer.

I have dealt with 3 different stores, and every time they have been helpful, polite and patient (takes me ages to buy stuff).

I live about 20 miles from my nearest store, I had a problem with a part missing from a box. As I am a know customer to them the manager offered to post out the missing part to save me travelling back down.

I used to work in retail myself and expect high standards of service, so far they have not disappointed.
 
Kaouthia said:
The problem is, as Roger found out, even the managers don't seem to have a clue half the time.

Obviously I haven't been to every Jessops in the country, but when I have been in other parts of the country and have been forced to enter the store, simply due to the fact that it's the only camera shop there, the staff have, by and large, been complete muppets.
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The statement "even the managers don't seem to have a clue half the time" would imply the store Managers. The reason why I reiterated his job title is because he is a customer service Manager not a store Manager. His job would be to manage a team of guys and dolls to deal with complaints. If there is an issue with a bit of kit then call the store you bought it from and speak to that Manger. The store Manager will, to throw your own stats back at you, will be 99% of the time an expert. You would have got more joy and he or she would have dealt with the service team direct. That would have been good service?
 
18-270 said:
The statement "even the managers don't seem to have a clue half the time" would imply the store Managers.
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Those are the only types I've dealt with where Jessops is concerned. They've never impressed me enough to consider buying anything REALLY expensive, so never had to deal with their "after sales support". The only "sort of expensive" item I've bought has been an SB-900 out of pure necessity at the time. I had no other choice. And I wouldn't go back to Jessops if it had issue anyway, I'd go to Nikon.

The staff have always put me off wanting to spend any decent amount of money there, when I have genuinely gone in to spend a decent chunk. If that's how they treat you when they are trying to convince you to get the cash out of your pocket, how much are they going to care once they've got it?

I have happily spent countless thousands with other companies over the years and have never seen the ineptitude I often see when communicating with jessops (regardless of that staff member's position).

I go into Wilkinson Cameras fairly regularly, one right here in Lancaster and the one in Preston. There they have people too who aren't too quite sure about an answer, or the conversation gets a little out of their depth, but they're always more than happy to help if they can, and if they are unsure of the answer, they will ALWAYS go and find out for you.

A couple of times they've even taken my mobile number and told me they'll call the manufacturer/distributor/somebody else and call me back with answers to my questions, and they always do. A couple of times they've managed to source seemingly impossible products I've been after when Jessops have just responsed with something along the lines of "yeah, can't help you mate, but we can sell you this P.O.S. you don't want or need for twice the price".

There's always at least a couple of guys on the shop floor who are very knowledgeable and know what they're talking about, and they are always willing to make the time to talk to you and help.

That's why I have no faith in Jessops.
 
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