BT telesales call fail

Grendel

Grendel

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I've just had a call from BT

Unbelievable!

Me: Hello

BT Telesales chap (very thick Indian accent): Goodevening Sir

Me: Hello

BT: I'm calling from BT, you know - the telephone service provider in the UK

Me: Yeeeees

BT: Do you use the internet Sir?

Me: Yeeees

BT: What do you use the internet for at home Sir?

Me: Errr looking at web pages

BT: Are you happy with your browsing speed Sir?

Me: Yes. Sorry, what's the purpose of this call?

BT: We have a really exciting special offer for you today Sir!

Me: I'm not really interested in any special offers thanks

Phone goes dead!

Quite astonishing tbh! I don't think I've ever had such an unprofessional telesales call, ever :thumbsdown:
 
I'm sure he'll get better with practice :)
 
Ah!! That must be Mujibar you spoke to, since the release of winow 7 tech support has dropped off so he jacked and now works for BT :D

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Grendel said:
I've just had a call from BT

Unbelievable!

Me: Hello

BT Telesales chap (very thick Indian accent): Goodevening Sir

Me: Hello

BT: I'm calling from BT, you know - the telephone service provider in the UK

Me: Yeeeees

BT: Do you use the internet Sir?

Me: Yeeees

BT: What do you use the internet for at home Sir?

Me: Errr looking at web pages

BT: Are you happy with your browsing speed Sir?

Me: Yes. Sorry, what's the purpose of this call?

BT: We have a really exciting special offer for you today Sir!

Me: I'm not really interested in any special offers thanks

Phone goes dead!

Quite astonishing tbh! I don't think I've ever had such an unprofessional telesales call, ever :thumbsdown:
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we had a chap from BT phone up trying to sell broadband to us, i told him id requested previously for it to be noted that i was tied in with a provider and had no wish to change, he said ok and explained that if i wished to not get any sort of telesales call i should register for the TPS to prevent them, he laughed when i informed him that i was indeed on the TPS and that because we never use the landline the only calls we ever get were from BT. sounded like a nice chap so i didnt mind too much!
 
I feel sorry for some of those guys. Especially when they're being told to say their name is something like Andrew/Paul/James etc.
 
My second to last telesales call (made by me to upgrade mobile contract) was an absolute joke, I made the call to sales and was put through to a call centre in India where I was supprised to be talking to an English girl......then got put on hold and asked to press 1,4,0, the rest we all know ........any how when I was actually speaking to a human I was very supprised as she was definately Indian by the accent and kept asking me to confirm my purchase........................:thinking:..........I hadnt made one yet:shrug:


I asked very politely to confirm what I was buying and she just kept asking me to say yes, I declined saying I havent asked to buy anything and didnt understand what she was asking me, at this point she asked in a rather abrupt tone am I willing to buy this now...........I said no but can I ask what it is.............on hold AGAIN.............35 mins later I get picked up by a completely un missable voice, yes its her again and I ask about the nokia n97 mini upgrade..............are you willing to accept our terms and buy this now, she says to which I reply buy what, I need to know about my contract and my upgrade............Do you wish to proceed and buy, whats your card no......I said I dont want to disrespect you but theres obviously a language barrier so I will hang up now.goodbye........DO YOU WANT TO BUY THIS NOW............I hung up.

The next day I called during the day and got a lovely Irish lady who advised me as to what I needed and not what I wanted and saved me some cash.............give me a lady with a Scottish or Irish accent any day....sexy buggaz
 
Had a BT internet call (from a Brit), asked how much I pay per month, told him £13.99, he said theirs was £15.99 and told me I would surely agree that was a great offer. :shrug:
 
Pete W said:
Probably wasn't BT either
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I used to frequently get calls from 'Vodafone' offering me a great new deal. The caller would always ask me what phone I had, to which I'd reply, 'you telll me, you sold it to me.' They never could and when I rang Vodafone I was told that no-one had called me from them.
 
I had a similar BT call yesterday

"if you upgrade to this package you will get free evening and weekend calls"

"I get free any time calls with my internet provider`s package which is far cheaper than BTs package"

Phone went dead.

Called them back to tell them to take my number off their call list as I can do without being disturbed in my free time by rude ignorant BT staff !
 
I love it when these calls come through. I love listening to all the sales pitch and then hit them with my present media package. Virgin XL package (20mb bb, line rental, V+ box downstairs, basic box upstairs, unlimited phonecalls to UK landline) and because my mate works for VM - £34 per month. :D

It all goes quiet at the other end of the phone. :wave: :tumbleweed:
 
I've experienced similar from Virgin Media. Indian woman, hard to understand and insistant that the offer was "fantastic value". Only it wasn't, and it didn't offer what I really needed. I just hung up eventually...
 
We really don't get so many telespammers any more since we got on TPS, but we get a LOT of door-to-door double glazing salesmen who apparently don't notice the shiny brand new door & windows we just had put in 3 months ago.
 
I get called from time to time by AOL (again with a thick Indian accent) asking me if I'm happy with their service, etc, etc. and also from Sky asking me if I want my broadband through them. They have in the past sometimes called me well into the evening.
 
I just remembered hearing this on Youtube a while ago. Absolutely HILARIOUS! :)
[youtube]LWndadvT1vs[/youtube]
 
dod said:
I feel sorry for some of those guys. Especially when they're being told to say their name is something like Andrew/Paul/James etc.
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That is my absolute pet hate with these calls :annoyed:

Not the individuals on the end of the phone, but whichever marketing department thought that this was a good idea.

I'm never going to sign up to something from one of these telesales calls anyway, but who in their right mind decided that blatantly lying to me about who I'm talking to within the first 2 seconds of conversation would make me more likely to stay on the phone and listen to them? :cuckoo:
 
Carl V said:
They have in the past sometimes called me well into the evening.
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Best laugh I used to have was when I lived on the west coast of America, an 8 hr time difference to the UK. Telesales would frequently call in the evening, only to be a greeted in a thick English accent with "what time do you call this. Why are you calling me in the middle of the night". Having convinced them they had somehow called England they would usually end the call PDQ! :D
 
My favourite is this one, where it has happened to me a couple of times. A British Gas salesman turned up at my door and before I had a chance to draw breath and say say "'Hello?", he thrusted his ID card up my left nostril and spent the next ten minutes rattling off this spiel about how they offer a great deal on their energy tariff and that British Gas is the cheapest out of all the other energy providers, etc, etc, yadda, yadda and so forth.

I then let him finish and told him to wait for a second while I go and get something. After a couple of minutes, I return to the door with two pieces of paper in hand and as I held them up in front of him, I said . . . "I am with British Gas, both on Electricity and Gas".

Exit one rather fed up salesman.
 
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Kaouthia said:
......but we get a LOT of door-to-door double glazing salesmen who apparently don't notice the shiny brand new door & windows we just had put in 3 months ago.
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So do we, but our windows and doors DO need replacing! :lol: We'll do it when we're ready though, not when some pushy sales dude bangs on the door! :thumbsdown:

I usually tell them the house is rented - they tend to leave pretty quickly... ;)
 
irw1 said:
I usually tell them the house is rented
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I'm just so proud that this is the first house my wife and I have owned together that I can't lie when they ask me that. ;)
 
One of the lads at work answered a call from India last week:

Jeremy: Good afternoon Laceby Motors.

India: Could I speak to Mr Shore please.

Jeremy. No. He hung himself this afternoon.

India: Oh. When can I speak to him then? (!!!)

Jeremy: He's dead!

India: Oh. Hangs up. (no pun intended)


Didn't call back.....
 
Just be thankful that you are not a telephone engineer and have to deal with BT India on a daily basis.
 
I'm on TPS and for 18 months I've been getting calls for a Marissa or Marinda or Monica or something like that and of course dear Mr. Burns... I'm on TPS, some are sales, some are debt collection and none of the buggers will sod off, no matter what I say - even if I tell them to hold on and put the phone next to the TV for half an hour, they just stay there... argh!!
 
My favourite is the guy who knocked on my friend's door and proceded to talk for twenty minutes about the benefits of cavity wall insulation. Eventually my friend let him into a little secret - he doesn't have cavity walls. :D
 
I usually am polite the first time but..... anyone calling me a second time.... "Hello yes I'd really like to sign up that sounds fantastic it much less than I'm paying now".... "what do I do now?" They then proceed to give you the contact details so you can arrange to PAY them at this point now I know who they are are I ring them back on the listed numbers. and thats when they get real nervous...
 
Bear in mind when you are speaking to Indian callcenters, you are talking to a ROBOT or at least as good as. These people are pre programmed with their sales pitch and if you have any sort of accent you are onto a loser right away. I recently had a long call to Virgin as my emails have dried up since they punted us to some daft web based email server. She didn't have a bloody clue what I was on about and could barely understand me (Im Scottish, from Edinburgh and don't actually consider my accent 'broad') in the end I was pretty much xactly where I had started though at least now I can see some of my missing mail online.
Another pet hate is automated calls. We are on the TPS as well but lately we have been getting a lot of calls, usually with some pre-recorded American bint saying "Congratulations you been selected for..." never actually hung atone long enough to find out what I've been selected for. Also if you DO try to speak to a real person, the cheeky basterds usually hang up on me! Can't even give em a hard time about calling us when we are on the TPS. Grrrrrr!
 
Kaouthia said:
We really don't get so many telespammers any more since we got on TPS, but we get a LOT of door-to-door double glazing salesmen who apparently don't notice the shiny brand new door & windows we just had put in 3 months ago.
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I registered with TPS and it helps a lot.
Recently I was getting "Number Withheld" calls 3 times per day and when I answered was met with silence and being cut off after 5 secs.
It seems that some telesales use software that dials several numbers simultaneously, but only the fastest person to answer gets speaking to a human and the rest get the silence treatment.

I got Anonymous Call Rejection and that put an end to it.
 
I took a call last night, from Maximus at "Primus Communications" (Indian accent) claiming to be my telephone supplier, and they want to lower my line rental.

me: You are not my provider, so I'm not giving you any details
them: We are you're supplier, you are with BT yes.
me: You didn't say you are from BT
them: Yes we are from Primus, Primus have bought BT, didn't you know
me: No and I'd like to think it might have been broadcast here in uk, or that I'd have been notified in writing. goodbye
them: ok, we can't help you then as offer is only available to those who have been informed :cuckoo:

So I then phoned BT, who signed me up to free "nuisance call" register etc. When explained to them the company were claiming to have bought out BT all I got was "oh, yeah that's aggressive marketing"

Personally I'd have thought it was impersonation not aggressive marketing. BT just didn't seem interested which I thought somewhat odd :shrug:
 
Whenever I get a nuisance marketing call I just shout "It's for you" and hand the phone over to my 7 year old daughter. The conversion usually lasts about 20 seconds before the caller gives up and puts the phone down.

Young children that are incapable of negotiating a good broadband deal can sometimes have their uses.
 
-Rob- said:
Whenever I get a nuisance marketing call I just shout "It's for you" and hand the phone over to my 7 year old daughter. The conversion usually lasts about 20 seconds before the caller gives up and puts the phone down.

Young children that are incapable of negotiating a good broadband deal can sometimes have their uses.
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Good idea :D

I love to play around with the callers, just random conversations - or to keep them on the line as long as possible before coming to a close (only if i'm bored).
 
Tell them you've been contacted today already and have already taken a deal out.

or tell them to heave ho
 
When the Indian call center wallas phone you, get picky with them..... really picky. Listen to what they say, twist it every which way you can to make them out to be a liar.

If they tell you that their name is "David" or suchlike, ask then if thet really is their real name. Keep at it, don't let them go. When you get an admission that they are using an adopted name, tell them that they have dishonoured their parents by denying the name that they were given. The don't like it.

When you make them out to be a liar, ask them their religion. Their religion is very important to them. tell them they have gone against their religion by lying to you. Tell them that they should be ashamed of making their god cry.

Ask them silly questions. If they are selling mobiles, ask them about the O.S. or platform, ask them how many pixels the camera's phone has, ask the accuracy of the GPS..... ask anything and argue. tell them about your own phone in plenty of details. ask them what colour the new phone is, ask thenm what shad of that colour it is, ask them to describe the colour.

My record is 58 minutes before the caller hung up. See if you can beat it.
 
I have recently heard from a very strong Indian sounding chap who told me his name was "Arthur" and would I be interested in bringing my calls back to BT as they could better anyones service. 10 minutes later when I got a word in, I told him I had never left them and was still on BT line.
"Oh hell" came the reply, very sorry to have bothered you sir, have a very goodnight.... it was 10 am in the morning. Bless him. :)
 
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